I can't receieve any International text messages and when I send from here vodafone will not deliver it, and they charge me.I made a complain and I was told by one of their customer service team in India that vodafone do not send text messages to some certain countries.I complained that no one told me this when I was getting into the contract but his reply was he cannot help me on that as he was not there when I sign the contract

Signed up for a new blackberry, told was get to get three (3) months free and also told would cancel data package.
Did not happen. Spent 1.5 hours in store and told was now fixed. Wrong. Rang help line 1.0 hour on phone told to go back to store where phone bought. Wanted me to supply copy of contract, they did not seem to able to provide. I considerd this a bit odd. Rang another number this time (billing) Dept) inplied would make formal complaint. Matter now seems resolved. Heaps of promises, no feedback. I will be chnaging provider at end of this contract.

Spasmodic coverage ,continual dropout during conversations.Extemely frustrating,annoying and inconvenient!!!!!

Been with Vodafone for 3 years, can't get reception inside my own house, most friends houses around central Hobart also. Also cannot get reception in a lot of places inside the Royal Hobart Hospital or the Launceston General Hospital where a lot of people require good phone reception. They also charge exuberant call rates and fail to respond to complaints. I will certainly not be rejoining them and advising all others not to also.

For the past 8 weeks:

- I haven't been able to make A SINGLE phone call
- I receive calls but people can't hear me
- It takes 2 to 3 minutes to load sites such as google.com.au
- I've noticed huge delays in SMS/MMS reception. I usually receive SMS/MMS 12 to 24hrs after they were sent (Ironically, the only SMS I got on time was Vodafail, asking me to pay my bill)
- I've been receiving voicemails 2 to 3 days late

This has caused countless problems both on a personal and professional level. What's alarming here is that I live in Darlinghurst and work in Surry Hills were most of Vodafail's customers are located.

I went down to my local Vodafail store and politely asked for some information. Staff were rude and I was asked to call a number (I CAN'T CALL REMEMBER?).

I tried to take my frustration to Facebook. It appears that Vodafone have disabled their wall. This means that people can't comment anymore. They just use the page to broadcast messages about their latest marketing campaigns.

Hey Vodafone, how about you fix your network and address the real issues instead of throwing bags of money at stupid Facebook promotions?

Vodafone, you can kiss my $100 a month goodbye.

I am not receiving texts and am having reception issues. I have always been with vodafone but am now just so peeved. I am getting charged for a service i can not use? go figure!

Vodafone has been terrible lately, i never thought my reception at home could get any worse at least I used to get drop outs, now I get nothing at all). I do find it amusing however that 3 customers complain that it is voda's side causing the problem, however.. They do know that all the management guys basically came from 3, right? Voda never was this bad before. A lack of willingness to spend money is the major symptom of this disease, nothing more. Oh well.. At least I can still use my home wifi network!

I've had numerous ongoing issues with Vodumbphone for over a year, I made repeated calls to their service and tech teams and was told the reception in my area was great. I live by a small airport and one operator even told me the radar could be effecting my reception (wtf?)

After lodging numerous complaints i was given a new 3G modem (small slim line model) and was told it picks up more frequencies, unfortunately this was not true, I still had major data and call drop outs.

When i asked to cancel my mobile and 3G internet plan i was threatened with heavy cancellation fee's. It's a joke!

another issue is how they release better plans but won't let you switch (even if it means signing a new 12 or 24 month contract, i was always advised i had to pay out my old contract which must be illegal! It's just not how a business should be operated.

I got a wireless USB for my laptop but cant get it to work it will work on the home come but not very well, have made numerous calls to vodafone with no sucsess,all of them over seas and poor english, Im in a 2 year contract that I have tried to get out off, very dissapointed with the service.

Not only do I have my mobile with vodafone (and i have the same low coverage, dropouts, calls just not connecting etc) but i have my internet through them. I was told I should have an average speed of 1-3mbps, I'm lucky to get that. It averages at about 30-50kbps, if i'm lucky. Quite often I have to take my laptop outside to be able to connect to the internet, and despite the coverage map saying I have FULL coverage, I'm lucky to get more than 2 bars of service!!! It can take up to 10 minutes to load a basic page and up to 30 min for a Facebook page, and sometimes, even sitting outside, I can't connect. This happens so often that I've actually been able to figure out the days and times where I'm going to have the most trouble connecting!! I am sooo angry that it's not funny, but I really can't afford to go with a differnt carrier that provides service in my area, so as I need to have phone and internet access, I have had to shut up and put up. I've had enough of it.

Service was completely cut off without warning yesterday morning, right as I was trying to contact my boyfriend who was at the airport, leaving australia for 3 months.
I've got a brand new blackberry and just joined vodafone a few weeks ago. My call to customer service breaks down as follows:
- transferring 13 times (back and forth between "technical": 6 times)
- asked to use the feature where they call you back, was told would take 30 mins. 2 hours later, nothing.
- finally, i called back. i was on hold for a mammoth 3 hours. 3 HOURS.
- i was repeatedly told that it was my phone that was causing the problem, and told to remove the battery, over and over again.
- finally, i was told i would have to go into a vodafone store before they will restore any service to my phone.

Also: i had to endure John Mayer's Your Body is a Wonderland 4 times. And Maroon Five's Sunday Morning at least 6 times.

Thanks Vodafone!

Vodaphone twice changed my plan without asking me or informing me.
I had to spend ages waiting to talk to vodaphone consults to get it changed back.

I don't have a problem with vodaphone anymore, because I've moved to another provider.

1. For the last 6 months I continuously get Call Failed, I call Voda and the CSC support tell me it's because it is on 3G network so they make me turn 3G off?? what's the point of having 3g technology if you cant use it?
2. Voda USB shocking unable to connect, internet drops out never have 3g coverage always HSDPA when i call Voda CSC support they tell me it is because my computer has a virus.

I am sick of calling Vodafone to get help I spent 45 minutes on the phone with them regarding my iphone not being able to recieve calls (for 8hrs) and not being able to connect to internet on the USB modem I told the person I was speaking to this is total B*** Sh*t and he swore back at me ??? where is the good old fashioned Customer Service attitude!?!?!?
I WANT TO BE APART OF THE CLASS ACTION!

I have a 8GB Pocket wi-fi- what crap reception we have constant drop outs and slow speeds. I have complained numerous times because I am meant to have a bonus 2GB giving me 10gb, they can't get it right. They then charge me for excess over 8Gb when I have 10GB. You ring them and wait over 30 - 40 mins each time to get them they say they will reverse the overcharge and still don't get it right on the bill. I had to the email them with the same complaint. After trying to ring and disgusted with the wait time of over 40 mins. NOT GOOD ENOUGH VODAFONE.

My mobile drops out all the time. Sometimes i have to ring the same number three times before it connects. Not good enough. Get your act together vodafone

Mms comes through 3 days late and all hours of the morning!! Data drops out/ doesn't work even though it says I have reception. Phone doesn't work inside buildings! In qld gold coast for a holiday and data doesn't work service drops every 200 meters. Vodafone is the worst service ever!!!!!

calls drop out no reception and last night i lost my fone rang 1555 to report my fone i was on hold for over 1 hour in this time someone could have found it and rung up my bill DISGRACEFUL SERVICE

I am so angry with the call centre and the service level of my data service, that I will be joining the class action and telling everyone who I know never to use their service. They are a totally useless at doing anything but billing you.To everyone: save yourself hours of WAITING don't use them. Something will always go wrong and you won't be able to get on to someone who can fix it.

I was a loyal Vodafone customer for over 10 years & never had an issue with them or their coverage until 10 mths ago. Numerous calls & emails & to Vodafone about their disgraceful coverage came with many replies that they were upgrading their network coverage. It never got any better & my phone was totally useless, calls dropping out & no coverage at all. Switched to Telstra & haven't looked back.

Was changed from 3 to vodafail for my broadband. Five days and still no connection. 40 minute wait to talk to INDIAN call centre who had no idea what they were doing. Went to vodafail shop who said they fixed problem but still no connection. Now with Optus and cancelling payments to vodafail

I am a 3 customer. Recently vodafail and 3 merged. For a number of months since the merge I have found that my class drop out within the first 5 minutes of making a call. This NEVER happened before the merge. I could talk for 45 minutes without interruption. I am now of the belief that whatever dirty tricks are being done to Vodafail customers are now applying to 3 customers. I am also of the belief that call drop outs could be company policy. This would ensure they can stiff you for 3 flagfalls for what is essentially the same call.

I think 3 customers should be added to this!

As a Business just changed from Telstra to Vodaphone DONT do it, you apy for what you get Crap service.

Sometimes go through hours at a time without reception, then receive sms' at all hours of the morning!!!!!

My mess is that im getting great coverage and my BATTERY LIFE is AMAZING! I dont know how Vodafone affects battery life but ITS RIDICULOUSLY AMAZING! I Was pleased to find that when i got home after the grand store opening at some stores that i was given a $100 VISA Gift card and BAG FULL OF Yo-Yos and Candy!! The biggest problem im having is my face hurting from smiling too much.

Originally had a vodafone contract about 4 years ago, but changed to another carrier as they had poor reception in the Bungendore area (a small semi-rural village abut 1/2 an hour from Canberra). May 2009 resigned with Vodafone because the store advised me that full coverage is now available in the area. Very quickly realised that the coverage was not as great as promised.
Conacted the store who advised me o contact the customer service department. Vodafone refused to believe that the coverage was a problem, they said they would test the tower and my phone. They wanted me to put my sim card in another phone - which I had done and it showd that ht ecoverage was the problem and not the sim card. I haven't heard any more.
I am still paying ffor a contract that I have not used since 2009 (and connot use).

Not more than 8k from the centre of Launceston and there was no service all over the Christmas period. Travel 30k from Launceston and once again no service but this time it is a constant. Should any one be driving through Tasmania thinking they can rely on Vodafone to give them the security they may need in case of a breakdown or even worse the need of an ambulance, they should think again. The coverage just is not there unless you are within a very small distance from a major city. Yes some of the plans available are cheep but to be honest, they are on a whole (if you live in the rural area of Tasmania) a waist of money.

I'm really dissapointed as I have been with Vodafone for 12 years! I don't get voicemails until week later, my reception is poor, calls drop out all the time & I've attempted calling help lines to discuss issues & have been on hold for longer than 30mins- just to be cut off! Poor service! Very annoying & I rely on my phone for work out of hours!

To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

Mt Pleasant, 6153. Have been on a 2 year contract with a Nokia 6330, and actually, that was fine. Recently got a $450+ bill, so moved to a more expensive plan and got a new iPhone 3GS into the bargain. Since then, I've had constant dropped calls and people complaining that I'm breaking up or that they can't hear me. Incredibly frustrating when you're looking for a job and trying to talk to recruiting companies and potential employers. Thought it might have been a fault with my iPhone, but then I found this site.

I read in the news that Vodafail might be considering a class action against Vodafone. Please, oh please!

Like many others, I have serious reception issues, to the point where I can be sitting on my lounge, have my mobile sitting on my left, and I have reception, but if I put my phone down on my right, I have no reception. Its a distance of less than 2 feet!! I have had txt messages try and send for nearly a day, before I give up and delete them. Some days phone calls will come in, other days people trying to ring me cant get thru, all of this in my home. It all depends where my phone is in my house. Sometimes it can be as little as: is my phone on sitting on the seat of the lounge or is it sitting on the back of the lounge which decides if Im going to have reception. At work the distance between having reception or not can involve walking 3 steps and waving my phone around until it picks up a signal :( I'm in Albury. Vodafone, you suck!

we live in Mclaren Flat SA and consistantly have call drop outs and extremely bad reception , we need to move to the outside of our house to make and recieve calls that are of very poor quality and if the wind blows it will drop out. Complaints to the support come back whith we have good reception in our area according to them , oustside phone box is required i say is required.

lack of sevice in myt work place and home!!!

My husband and I have been long suffering Vodafone customers for over a year. We are counting down the months to our freedom! I have asked them to release us from the contract, but they refuse, showing me their wonderfully fake reception/coverage map. I have the same problems like all of you, dropped calls, messages being delayed, MMS going nowhere, NIL reception in the house. They are the worst company. The govt should have the power to fine them for breach of contract with customers.

After being with Virgin for a while, I did some research to find a pre-paid plan to suit my needs and budget. I chose the Vodafone Talk&Txt plan so I unlocked my handset and activated my new Vodafone Sim card. The customer support was hopeless and I had to wait ages to get redirected and then I was told to call back tomorrow. When I finally got it all working I noticed that the reception was really bad, even in my own house where I always had full coverage with Virgin and Optus. I found that I usually don't have any reception when I'm in a building, such as a shopping centre where I need it to call my mum so that she knows where to meet me. I just hope that I don't get in an emergency one day and have to rely on my phone to get help. I also hate it how I can't send or receive picture messages, except if I use PXT which is pointless.

I signed up on a contract back in feb knowing that I was moving in the next few weeks to another area, I asked if there was service in the new area I was moving to, and was told yes, so I agreed to sign. From the moment I moved to new address, I have had no service or very little, missing important calls both work and family related. In the early stages of this problem, I contact vodafone and was told the issues would be sorted within the next month or so, that was 10 months ago. Still with an un-acceptable level of service I contacted vodafone again in December, 1st call appeox 1hr 12 mins problem un-resolved, 2nd call 1hr 40mins problem still unresolved and cut off during being tranferred, 3rd call 1hr 20 mins problem still un-resolved. I went to vodafone shop where they connected me through to cancellations promptly, cancellations offered me a $20 deduction of my last bill and a free exit when I return the handset. They havent taken into account the calls to there 1300 number as I couldn't use there mobile to access free call. When I asked where they were, as I wanted someone local ( thinking Sydney ) to deal with this issue i was told Mumbai (India), I asked to be transferred to someone local and was told they could not. As a vodafone customer for over 5 years i am thoroughly appalled by Vodafones customer service and network coverage ( both are non exsistent ). Vodafail is a very suiting name for the company and I will with out reserve point potential customers into reading this sites complaints before they sign with on the dotted line, Vodafone you have lost this loyal customer for ever, no matter how good your service may become in the future. It is your present service that has destroyed your reputation for years to come. Regards Simon

If I leave my recharge a few months, I can't recharge unless I re-register all my details again, vodafone say every time (5 times) "it will be right now" but it never is, next time I recharge. This is my 2nd complaint.

I bought a vodafone internet stick for $89.95. If it stays connected for more than 10 minutes at a time I'm lucky. It constantly goes in and out of service. Most of the time it says that it is searching for a network. I live near a phone tower so it's not like it's hard to find service around here. I'm sick and tired of sitting here waiting for it to work. It is the slowest most crappy thing I have ever purchased. Never again would I buy anything from VODAFAIL!!!

i have been unable to call and text anyone for the last 3 days , i admit there are times when it will let me make a call though but it either drops out half way through or wont even connect , i have been in to a vodaphone shop and all they did was swap my sim and tell me to get a cover for my Iphone and well this has done nothing to fix the problem , as for calling them maybe i could if my phone would work.
so in short the last 3 days i think i have made 3 calls received no calls from friends or family .

have never seen such a poor network as Vodafon- their voice & data services simply do not work. I signing a Vodafone contract six months ago. I have not been able to cancel my Optus or Telstra home phone plan, as the Vodafone network is not reliable enough to rely on. It is humiliating when calls to clients/friends drop out, or I dont get their calls/messages as your network is failing. I use my Optus phone for business and my Vodafone service for personal and other non-essential services. Using Vodafone, I have had many reliability and performance issues. These include over 100 voice drop outs, poor quality voice calls, unable to connect, poor data performance, data drop outs, unable to fine network etc, As it stands, I need to carry two phone (the reliable Optus one and the dodgy Vodafone one). I believe that Vodafone is in breach of contract as they are not providing the service I signed up for. At no time over the last six month have they provided a network that is fit for purpose or that meets the reliability I would expect of a major carrier. Their system for managing customer service is a joke. Their poorly trained service desk tells me it is a user issue - I am an IT architect of 25 year experience, ex military telecomms engineer and a IT Masters. They have no system for problem, incident, change controls or service level management. How can Govt allow them to market/sell a service that does not work?

I had to call my mum on Xmas Eve to tell her that my train was delayed so was waiting for the next train so did not know time I was going to get home from work. I called twice and she heard part of my call but had it keep dropping out. She tried calling me, but I could only hear every second word. (She is with Vodaphone as well). I was already frustrated because my train was delayed but my anger hit the roof, when I could not even speak to my mum to let her know of my delay getting home. In frustration, I spoke to the train guard on the train platform and he was kind enough to let me use his mobile (do not know what he was with - definitely not Vodaphone) and I called home to warm my mum of my delay.

I am one of the poor people that when the time came to renew with 3 mobile got sucked into the come over to Vodafone discussion as everyone will be under Vodafone soon. Was advised the coverage in my area is good (it isn't and depends which room I am in whether I have any bars available - one is usually cause for celebration!!). Also got billed by them for money they had received and spent the week trying to get hold of them to sort it out only to be cut off by operators twice after waiting in excess of 40 minutes to speak to someone.

Our broadband service constantly drops out. We have to reconnect on average 5-10 times per day. The signal is pathetic with it constantly allowing just a dribble of information through - so painful. Complaints to Vodaphone have been of little help. Poor customer service.

Cannot receive emails on 3G

I don't know about PAIN, but I recently took out a 24 month Mobile 'phone contract to provide me with two mobile phones with the special request to provide me with "GLOBAL ROAMING" on both 'phones. At first they wanted to charge me $300.00 for access to their Global Network Explaining that our previous provider didn't charge anything for this service, to which I vehemently re-arted. Finally, after getting them to listen to some logic they decided to withdraw the proposed intended charges.When in Europe recently, where we traveled through some twelve countries the Global system worked reasonably well in Singapore & London but when we got to the Europe part of our travels the System Dropped out completely and we lost any communication whatsoever. The reason we requested Global Roaming was because we needed consistent reliable access to Vodophone's "So Called Network". We wrote to our provider as soon as we arrived back in Australia to advise them of our Disappointment with their Global service. The only response we got was......."that their must have been a Network breakdown and that their was nothing that could be done to fix the problem at that time!" Not Good enough! We thought that they might in some way compensate us due to this debarcle as a means of Apologizing or saying Sorry!
It would appear that for Corporations to say sorry these days admits guilt!
I rest my case,
Sincerely,
Paul & Kathleen Holmes. ( E-m Address...kp1934@aapt.net.au

Pyrmont NSW 2009. Have had prepaid Vodafone Mobile Broadband for one year and have given up on using it at home and gone back to my Unwired service which in comparison is ultra reliable. Wish I knew earlier that others were experiencing same problems I would have complained earlier. I just rolled over and copped it as a bad transaction, you know, one of those things you just let go and move on.

i purchased a $50 prepaid internet stick which worked fine for the first month, once i recharged though, thats when the problems began with vodafone's reception, i could not link to the internet and calling customer service was futile, i ended up taking it back to the store and getting a refund. i lost the whole 2gig recharge and over a week worth of productivity. they gave me back the purchase price of the stick but not the recharge value. im on a pension and cant afford to be RIPPED OFF FOR $30 BY A COMPANY THAT HAS MILLIONS

I was with Vodafail for over 6 years on prepaid then contract, getting no service, moved from Brisbane to Wide Bay having service when we first moved then got progressively worse, got sick and tired of being on hold, get drop outs while trying to ring them having to go through the process with lara sometime up to ten time before you got to speak with some one, not being able understand them when you finally get through to a human, let alone if you got the right department in the first place, getting transfer to the right department then dropping out and having to start the whole process again, my longest call to nowhere took over 2 hours. Every time you had a problem it would not get resolved, finally contract finish and moved to telstra, i moved 4 phones away from vodafail to telstra, cost a little more however i can actually use my phone. now I have left I get text messages to tell me that my email address to send my bill is not available, [which is a Bigpond email address and is still active] telling me to log on to my account [which I don't have anymore] and change email address, trying to email them is about it is still on going for a month now, receive the bill with a credit of $70+ trying to get it credited to my credit card which use to pay the bill, still waiting for a reply on that one, I am not even with them and still having issues.

my daughter is with 3 since vodafail took over she gets no service from just north of central Brisbane past wide bay previously she got service all the way.

to think that Vodafail forced the government to get rid of the analogue system or they would not bring there digital network in.

frustrated ex customer

I purchased a phone from Vodafone, which advertised Vodafone Live - when I tried to connect I was told the phone is not suitable for Vodafone Live. When I complained to Vodafone I was told that the application does not co,ply with Vodafone and it never will. A service offered to others is denied me, should have been told at the time of purchase

We have two phones with VodaFAIL and your can't rely on getting a phone call or message as the call is diverted straight to voicemail (even with full signal strenght).
Having a new baby that is starting child care is a concern as we can't be guaranteed to get the call incase of an emergency.
Vodafail Support intructs to reset the network connection every time, but this doesn't last long before the phone is in operatable. Data access is a hit and miss. The only way we have found to get coverage is to make a call from the handset. Unfortunately this dosen't work if someone wants to call my phone as it diverts to voicemail. Shame VodaFAIL,Shame.
What have we paid for, not this I can assure you, Will Vodafail break handset contracts so customers can go to a supplier that can deliver???.

Car broke down near a major road at North Ryde: couldn't phone the NRMA!!
Went to their store the next day and was fobbed off with no reason for the lack of signal so I wrote to them. No reply in a month.

Hey, Glad I saw this site as I was considering Vodafone's new infinity plan but maybe I'll wait now.

Just FYI, Telstra is not much better. Have been with them for some time just because they had a plan I was happy with, but their coverage is very patchy, even in the city (Perth) and worse in the country (Busselton). I continue to receive messages a day or so after (the record is 3 days after the message was sent). Incidentally this happens on all 3 mobile phones we have in the family (all different makes).

Bashing Vodafone is perfect for the likes of Telstra who can sit back and pick up customers and then continue to give shoddy service as they have been for some time.

ive felt for ages that reception shouldnt be dropping out constantly during calls. now i know there really is a problem. jeff

i run a small business, makes it very hard when every phone call drops out, then when you ring vodafone to complain it drops out.

My hubby and I moved from VIC to WA and were recommended to change carriers as the one we were previously with were predominantly for City use so we changed to Vodafone and we can't even get reception at our house, which is in a residential area, i have to walk out to the street,where there's no buildings, trees etc. to try and get a phonecall or send a text Arghhhhhhhhh!!!!!! We strongly recommend that you do not go ahead with the purchase however if you have already paid for this item but haven't received it, you need to act quickly to get your money back.Luckily hubby's got a work mobile and we use the landline at home but what a waste of 2 x contracts :(

I cannot get reception right in the middle of town in Armidale. Calls drop out after a couple of minutes, I get text messages and voice mail a day later and the phone doesnt ring when I have full service and it goes straight to voice mail.

Hi, I've been with Vodafone for over 10 years. I have always been quite happy with them until the last 3 years. Generally their support has been good but i increasingly seem to come across certain support staff that think they have a license to to be rude or dismiss my issues without even listening. This has been a recent thing.
NOW!! The network is total crap. It took me 30 mins to log into my bank (nab) and do a fund transfer last night. Remarkably i was in the city which made it more frustrating. I've always accepted that Vodafone don't get coverage in certain areas. As it only affected me a few times (one example Dalesford) i haven't been too concerned about it.
FOR ME THE HUGE ISSUES IS THE FACT THAT DATA IS VERY SLOW AND CAN HANG! IT'S FRUSTRATING TO USE AND THEY KEEP BLAMING MY IPHONE 3GS WHEN I CALL THEM WHICH IS CLEARLY NOT THE CASE. I'M NOW INFRURIATED BY THEM.
SECONDLY, SINCE OWNING THE IPHONE MY RECEPTION HAS BECOME WORSE. IT IS RARE THAT I HAVE FULL BARS IN THE CENTRE OF MELBOURNE.

AFTER 10 YEARS I'M STARTING TO GET FED UP WITH THESE GUYS.

After five hours at least trying to get through to someone to cancel my data service, I finally got to speak to someone but they had no authority to cancel anything. This happened several times. I went in to a store and they and their head office contact had no authority.They are trying to make it impoossible to cancel an expired contract. A total con and totally illegal. I will be joining any class actiion. Their data service doe not work in most locations( and all they do is tell you to download the wrong software from their site if you get through to technical support)

my calls drop out every single day and on average twice per call if call is longer than 3 minutes. incoming calls go straight to voicemail even though phone signal bar indicates adequate signal coverage. i have been expecting calls only to have my voice mail call me with messages left due to not being connected. this is so consistent that i purchased a telstra prepaid to use when signal is too poor. i even call my voda number with the signal bar displaying fair to good sighnal just to be diverted to my voicemail. this is not limited to the phone i use, i have 4 brands of phones (3 spare phones) iphone3gs, nokia n97mini, samasung galaxy and motorola razor and there is no difference between them except the nokia is a little less reliable. Never Again will i use vodafone when contract expires! EVER!!!!

Friend from ZN sent some mms messages around 12 on the 25 dec she snet them 3 times and nothing, then sent them to my friends phone on optus and wht do you know thy there strait away 12 hours later i get the 1st one then on the 27 dec at 11;52 am the next one and today at 28 dec 5:10am the last one , what the hell Vodaphone???? 3 massages sent 5 mins a part and it takes 3 days not cool man up and fix your crap!!!

I only read about this site yesterday - I'm so pleased I'm not alone in my suffering with non mobile service for last 18 months. I'm on an unlimited plan - yeah, unlimited excuses and lack of service!!

I've had 7 replacement Blackberry's in 18 months - even got some from Optus just in case a couldn't believe the luck I was having!!

A typical call scenario example - from Melbourne CBD to home (my Blackberry Bold doesn't even get coverage in my office in Collins Street city!!). Sadly, I can pick the dropout spots and zones in Central Melbourne and East Melbourne - if it wasn't so farcical, we could make a new competition out of this - 1st prize.....Voda Mobile Contract paid out and a free Contract given from Telstra (now THAT's sad)

1. call business owner from car parked in central business district (Queen Street)
2. get the infamous "call failed" and loud beeping noise as call drops off in Market Street. I call back
3. Apologise for call drop off but everyone is used to my mobile calls dropping out (you must be with Vodafone or Three many people say)
4. Call drops off in Spencer Street North Melbourne (sometimes with excitement I see a different fail message "Congestion" - woohoo, this is a different sort of irritating excitement). Wait for 2 km's as reception comes good again. Call back (seeing I'm on "unlimited plan" I supposedly don't wear costs!)
5. Get onto Tulla Freeway...
6. Call drops off beside Moonee Valley - smack bang in the middle of a costly work conversation. Just for something different......I call back when I see the 3G connection (hands free of course Mr Constabulary)
7. Call back - warn them I'm approaching Essendon airport - another "hot zone". Call drops out mid sentence - DAMN, it got me early before Bell Street turnoff!!
8. Wait till Matthews Avenue to call back - should get a good 2 minutes into conversation before I'm talking to myself again....sometimes phone drops off without any sound...so I keep talking to myself not knowing the other end has dropped off!!
9. Melbourne airport.....(I live in Sunbury....lucky I have a landline cause I certainly can't count on mobile here) - yep, bye bye reception......
10. Well you get the gist......it's become quite a topic of conversation with business people and friends who laugh at how comical my mobile experiences are....

The only efficient service operating from Vodafone are from the Accounts Department - "Your account is now due".....

Would gladly add my call records to any action against this now pathetic mobile service provider - can't believe I just called them that!

We travelled on the F6 down to Wollongong, on an open road, and no bloody reception. I would not depend on vodafone if you breakdown or need medical help.

having been a vodafone customer ever since i got a phone, i have been remaining loyal to them for over 7 years. over the last 6 months (since i got my iphone) my service has been failindramatically. calls failing, no service, internet drops out, receiving voicemails days later but no actual phonecalls. my bf has tried calling me only to have a recorded msg telling him my phone has been diconnnected! I did try and call vodafone but was on hold for over half an hour and after getting rorted last year while i was on a cap for going over my limit (all of a sudden ive used $700 worth of calls in one month?) i didnt want to wait. i thought that maybe it was just my new iphone, but then a co-worker showed me a news article after i had been complaining about it, stating that there were vodafone customers everywhere that were experiencing the same problems as me!

i dont want to go with telstra and optus, i had chosen vodafone because it was an alternative to those two, but now i dont know what to do. all i want to know is, will i be charged a fee for leaving in the middle of my contract due to something that is not my fault, but a fault of the provider? i wouldnt be consdiering leaving if it werent for this.

After 3 months of poor data speeds, very limited reception (lower north shore of Sydney)and call drop outs, I finally pulled the plug on Vodafone after a formal complaint to the TIO. Even after I cancelled my contract and ported to another carrier, I received a call from Vodafone advising the network issues had been resolved! Yeah right!!! The rest of my family are on Vodafone and needless to say I know they are having the same issues...All I can say is Vodafone really need to lift their game, and please, please, please, move your customer service team back to Australia!!!

Late txt messages and late voice mail messages. Regular call drop outs. I own my own business and getting a voice mail from a customer 3 days late is totally unacceptable! Vodafone used to be so customer orientated but after 12 years of being a customer, i think it's time to move on!!!

a few months back i decided to upgrade my mobile broadband and went out and bought vodafone (was previously using 3). i used vodafone before and had no problems, so i did the usual, checked the coverage area and according to that i had perfect coverage, but couldnt log in to even register let alone get online. so i contacted vodafone and suprise suprise they didnt believe me so they registered me over the phone. continual problems so i went into one of the vodafone shops and guess what... i get told that networks will be disrupted during the combining of the vodafone and 3 networks, ok they claimed its only meant to be temporary and only during office hours. so i returned back to using my 3 mobile broadband, now since the towers and networks have been combined, i have more problems then before. My net drops out on average every 5 minutes and what's worse between the hours of 5pm -7pm daily, i cant make phone calls, my phone shows full signal yet it tells me "no network coverage". now i use prepaid and cant get any compensation for my problems, so i hope you guys get everything back and more.

I can't complain about the service because there is none. Nuff Said.

I have a new iphone, I can't make calls, I can't receive calls, when it does work it drops out and sais searching or no signal. Text messages turn up between 1 and 3 days late, when I call some one my phone number does not show up. When it does work some times the person at the other end can't hear me yet I can hear them. The staff at the brookside shop just lie to your face. I've been in touch with the ombudsman and vodafone to date have totally ignored it.

Coverage 5 minutes from the CBD of GEELONG SUX.... CMON!!!!!! 5 minutes from the CBD of the second largest Victorian city !!!!!!!!!!!

I have been with this company for a number of years first with pre paid now on a cap I have been on a Cap now for about 1 and a half years since voda merge with 3 it has been nothing but frustrating timewasting stressful , first of all I singed a contract for a service strongly pushing my points as mentioned frustrating - calls droping out after 1 minute not just once on a number of occasions, getting text messages a day or even a week later, getting voice mail messages a day or even a week later, phone not ringing when has full service and goes strait to voice mail mmm. Time wasting- ringing up voda - explaing my problems waiting over 1 hr sometimes to speak to someone that does not understand and blames apple iPhone when I have tried another phone whipped the sim card and other people are experiencing same problems being transfered to supervisors and team leaders, contacting the tio and also Tasmania that gave me another phone that does exactly the same thing hours of my time emails what happen to customer service ? Stressing - paying for a service that your not getting telling me to go the the apple shop to check my phone what a joke voda supplied it my time once again , vodaphone this is beyond a joke as a loyal person pays bills on time you sure know how to loose my buisness once was a good company now I have lost respect, and can't even get out of my contract I have tried many of times just basicaly put up with it shame on you vodaphone

I run my business using my mobile phone. I often get told by many clients, family and friends alike that they can never get through. My hone drops out often while on a call. Service is there one moment and gone the next. photo messages take a day or two to reach me or the reciever that i send to. I will never use vodaphone again.

I have crap reception pretty much everywhere except when standing near a phone tower. I don't receive text or email until 3 or 4 hours after the other person has sent them and in some cases not at all and when i had a problem with my bill it took me about 5 calls and about 3 months to their call center to fix the problem. So frustrating!!!

I have complained to vodafone many times about echo in the phone, not just slight echo, huge echo, I hear myself talk perfectly the second time, also the people
I ring say they hear the echo too and it puts them off talking to me and finish the call quickly. Vodafone say to me, it's your phone get a new one, but it happens on all phones. When I visit Bellingen I get nill coverage, so I am unable to call anyone, not even 000 if needed.

In early December I bought my father a mobile broadband modem & sim card and first months data, and even thought the Vodafone website says he lives in a good coverage area, he simply cannot connect to the internet - just the same message "no connection available". I know it is only pre-paid internet, but will they extend the monthly expiry date - no. Massive waste of money for me.

As i check out this site I have heard at least 5 ads during the cricket, Graham Samuel should forget about "rip-off" power bands, and focus on this one.....the advertising is misleading and deceptive because the product they sell....is not fit for the purpose it is sold.

My partner and I have been Vodafone customers for 6-7 years now, after starting out on prepaid we were spending to much money so we decided to go on a cap. Vodafone had always worked so well for us and the caps were always so much more affordable and since we both travelled so much for work this was always our best option and we were always happy. But since renewing our plan and increasing our cap from $49 to the $79 cap in Dec 2009 we have been nothing but dissappointed. Firstly, I entered into a new plan a week before going overseas for a holiday. On my return 2 weeks later I had a bill for over $2000, I knew I had not used my phone that much whilst overseas, especially not enough to accrue a bill of that amount, after finally reaching them, they explained that I had 'apparently' cancelled a contract on 07 Dec, funny that, when it was impossible as I had only just signed 2 new contracts and on the date I was meant to have cancelled a contract in Australia, I was in Rome!!!! They eventually (after several phone calls to vodafone and the retailer where this apparently happened) they removed the fee. This however was just the beginning of a very disappointing run with Vodafone. Our caps vary so much, we are constantly shocked at the cost of our bills, knowing we do not vary our calls that much from month to month yet they are always over cap and sometimes by over $200. When I was with Telstra, if they could see your cap going over alot or not workng out, they used to contact you and talk through some ideas to better suit your calling patterns (this has never happened with Vodafone, they just want our money, there is no customer sevice) We have recently moved to a large inland NSW town, where you would expect to get full coverage, we get nothing and still have 12 months left on our plan. For our jobs, we both get moved regularly, we have been from Brisbane, to Sydney to Newcastle and until the past few months, have had no problems with reception. Now, even back in Sydney for christmas (a capital city), we get nothing, in a CAPITAL city, how can you get no coverage?? I was sent picture messages on Christmas day of my family as I was unable to be with them, some I received 3 and 4 days later, most I still have not received 5 days later. We can have full netowrk coverage and 3G activated, attempt to log onto the internet and wait for up to 10mins before it even looks like connecting, you would think if you have reception you could utilise the service. This is unacceptable, we pay for a service that we can not even use...... RUBBISH!! I have not been reveiving bills either via the mail or e-mail, I am just receiving text saying my bill is overdue, this is not acceptable. I have attempted to call several times to discuss my issues however after it cutting out and then being on hold for 30mins plus, and then for them to say they will redirect me and be taken back to the voice activated main menu AGAIN and AGAIN and get no where I have given up. I WANT OUT!!

They charged me with $58 going over on my cap and I don't even know half the numbers that i supposedly called and I am the only one that uses it because I'm too protective of my phone. earlier on the year of 2010 my phone decided to switch off due to water damage because it was raining and my phone soaked up the moisture when it diddn't even touch it and vodafone said they don't touch water damage WTF!!! they wanted to charge me $30 a week for a temp phone and i had to give them $200 upfront for bond in case i damage it and then extra fees like scratch fee in case I accidentally scratch the screen or casing another WTF.. and finally they tried to charge me to take it to someone who could repair it, (i can do that myself)

ordered a phone they said 2-3 days didnt come after 2 weeks so i called vodafone they told me that it had been cancelled because no one signed for it when it never came to my house because my dad was home every day and would of answered the door, they never sent an email to confirm anything to me or tell me what was happening.

Firstly when I was going over my cap they failed to contact me and let me know. So they ended up barring my phone. When they sent me an sms telling me to contact this number from my mobile I couldn't as they had barred my phone. When I call up to complain I get someone from "over seas" who can not understand a complete word I was saying, which pissed me off even more. When my bill had been sorted out I waited on hold to Vodafone for over an hour and got a very rude guy who also I could not understand nor could he speak english very well. He was no help at all and was quite rude. After talking to him for half an hour he told me he would transfer my call over to the billing department. He did so and he put me onto the wrong line. A waste of time on my part.
After sorting it all out in the morning my battery now fails. Doesn't stay charged for very long at all, and I find it hard to get reception. It goes completely out of service in areas it shouldn't be.
Not very happy at all, I will be looking into how much it cost's me to get out of my plan and switching to another phone company.

Generally 1 bar of reception everywhere I go in Perth. I receive voicemails 3 days late; and have next to no Internet ability! Once again, no apology or explanation, just "user issues"! BIG time fail!!

will shorten this down, cause to explain the entire problem will take too uch of your time!
i bought a brand new vodafone, it was stuffed. getting extremely hot and going flat within a couple of hours!
i took it in and they sent it away. after six weeks i called and it had been sitting there for three weeks with no phonecall. it was still stuffed, same problem.
i took it in again the next day, they sent it away and it took three more weeks. once again it was sitting there without a phone call to let me know it was ready! AND . . . still stuffed!!
i took it in the third time and asked for a new one! but no, company policy is "it has to be sent away 3 times first." it was gone for another 6 weeks. during which time i called a couple of times to see if it was ready, to which i received some very abrupt replies stating that they will call me when its ready (yeh right!!)
it was still stuffed after the third time and i went back in again! after an hour of waiting because even the sales rep got put on hold! they finally agreed to give me a new phone which will be sent out!! and i should receive it within 10 working days. AWESOME!!!
it has since been 8 weeks and no phone! chasing it up, but as yet, no luck!

Looks like all is good in Voda land. According to their network status page, systems are firing on all cylinders. Yay! I love you Vodafone xxx

http://vodafone.custhelp.com/app/answers/detail/a_id/3730

I am experiencing issues both on my internet and my phone. Sometimes I can access internet from both pc and phone, other times neither. Very intermittent. Calls to customer service leave me frustrated and angry as they cannot help me and one rep even suggested it was my browser and with my phone, said it was my handset (which it wasn't). I am amazed that I can actually get onto the internet today to get onto this website which I heard about on the radio this morning. To say I am dissatisfied is an understatement. I want out Vodafone!

Signed up with '3' a year ago. Early teething problems but got over it. Then Vodaphone took over 3 and they didnt even bother to tell us, their valuable customers-no email, no nothing. I had a period of 4 days just after Vodafail took them over, where I had no service at all, but didnt realise that I was missing so many calls, mostly work related.
Since then its been excessive bills, dropouts, areas in Australia'a biggest city, Sydney, which have NO coverage!! This is the 21st century. I had a better mobile phone service in the 90's. I still have another year with these losers. How do I get out of it, but even more so, how do I find a decent Australian mobile phone providor- they're all crap. And believe me, I've tried them all.

Well I've been with this so called company for the past 3 years. It dosen't matter what you try to do , contact them & all you get is that were are retifing the problem & that is no use to me as I've tried to get out of my contract with them but to no avail. Ive even lost count of how many jobs I've lost through them as I don't get any receiption in my area,it continually dropes out even when I contact my friends. I'll never sign up with this mob again as they can shove it. Signed totaly fed up & p/o

Since September, I have called costumer service a few times and am still waiting for replies. After moving to a new town and finding I had absolutely NO coverage, I wanted to see if they would put me on a smaller monthly plan whilst I was still paying the phone off. I refuse to pay $80 per month for something they cannot provide - though I am willing to continue to pay for the phone. As no-one appears to want to discuss it with me, I'm not paying them anything until they do, which unfortunately will hurt me than it will them. The lady who works at the store I brought the phone from said the same thing happened to her, and they gave her $5 a month off her plan price! What a joke.

My sister and I have our business with Vodapone. We are amazed at the excuses given by this company for non performance and the lies that they give over the phone regarding their "poor telecommunication service" as well as their "poor customer service". We even tried calling each other standing next to each other "call failed", or our classic "fail" is when dealing with our clients the call drops out anywhere between 3-12 mins.
The best excuse that the Vodapone customer service team have given is you are in the wrong area to make the call or you are standing too close to the person to make the call. For me am moving to another provider as I cannot bear anymore lies from this service.

I have been with Vodaphone for many years and was completely happy with the service. Over the last 18 months however they are just the most disgusting service. Staff are rude, you spend many hours trying to speak with someone. I have been hung up on.

My phone doesn't work, my coverage is crap. I can't get any calls, or I don't receive calls. I get text messages hours after they are sent. I can't pay my bill over the phone, I cannot access my internet account, so I am told to go to the Post Office - would prefer if they fixed it after all I am paying for the service. I have now refused to pay my bill until something is done to my satisfaction...............3 months later................nil contact!!!!

I wanted to reduce my plan as I no longer need the plan I am on. I was told I was contracted to that plan............that's not what I was told when I upgraded and has never been the case before.

I got more satisfaction in registering than my 10's of complaints to the recorded messages ................www.piperalderman.com.au/vf/....

my husband and i both have vodafone, he is a shift worker and i work odd hrs, so it leaves our 3 children home alone for up to a few hrs,(13,12,6) the problem is that lately when we try to phone the children to check in, there is NO service, or the phone allows us to make a call only to be cut of 3 seconds into the call.. this is very annoying... not impressed at all!! we switched to vodafone, as they offered me a better deal than Telstra... now we are thinking of switching back to Telstra, and i had no service problems whilst with them.

Poor communications and lost of drop outs. What we were promised by the sales person did not take place also we find it difficult to get in contact with representives.

you're blocking skype!
mobile towers down in Perth CBD - no coverage in a 300m radius & took 4 days to fix - ignored a dozen support calls.

not to mention the outage on 11 Dec - great when you're trying to earn a living.

sorry voda, not good enough. you suck.

We live in Melbourne but have a farm we spend weekends/holidays at in beechworth (NorthEast Vic).. Zero coverage from vodafone- meaning for a large portion of the year my phone is useless. My boyfriend is with Telstra with flawless coverage... What am i paying $69 a month for?!!

Ive been using Vodafone for years. And 2 weeks ago I had one day I couldnt recieve texts no big deal. I for one will be staying with Voda phone. Telestra is to expensive...Optus is useless why would you change. Obviously Voda is trying to fix things. And for the people its really effected thats not good. Its just like the NAB bank who stuffed people around. Mistakes happen!

MMS ? Anyone else having problems ?
I send a photo and it doesn't arrive for hours or even days.. same thing when people send pics to me. They send to their friends on other networks who receive them straight away.. but the ones they send to me will arive a day or two later.

I have a small business and rely on my mobile phone for customer contacts, delivery instructions, new customers, etc...
I have been told by people making deliveries for me that they tried to contact me but were told my phone was turned off, when in fact I was waiting for their call. I've also been told by friends that when they tried to contact me my phone told them it was switched off. I'm just wondering how many jobs I have missed out on because of this lousy service.
I'm not even going to go into detail about the dropped calls, or the late text messages.
Come time to renew my contract, I think I'll try somebody else.

Here in the hilly suburb of Mount Waverley, i constantly have no 3G service meaning i cannot access mobile internet which makes my smartphone next to useless. I have told 3 this (i am a 3 customer), but all they do is open a map of their network coverage on the 3 website and say that i do have reception according to the map, therefore pretty much calling me a liar. Yesterday going to the MCG, i lost reception at Richmond of all places. Losing reception and waiting ten minutes for the phone to find it again is all too common, even in the Melbourne CBD. My GF's problems are much worse also. Not only did she get sold a dodgy N97 which 3 say is fine, i cant even talk to her on the phone anymore as it will just drop out no matter where we are.

Sent a txt and person receiving received them multiple times. Happened for days everytime I sent any txts to vodafone users.. Went in and they said no havent heard of this problem but other customers had been in complaining of the same thing. No explanation why this was happening. Probably got charged for sending all these mutiple txts. Fed Up vodafone customer.

I have been on vodaphone for 24+ months and was okay until moving to a new location where there is absolutely no coverage for calls or data if I wanted.
Was offered and given supposedly for free {we'll see] a 1 gb wireless internet broadband modem , which does not work here anyway, and am going into town and give them their fantastic modem back.

I have a USB modem for my internet. Vodafone refused to give me a plan and I havent a clue why? They wouldnt tell me. However I needed a new mobile so I went with vodafone prepaid. I have exerienced continuous dropouts on both. My connection can be so slow then prior to Christmas I was with out the internet for two days. Their answer was that they were having connection problems too? This service is far from satisfactory and downright annoying. They have not been at all helful. I have emailed them again today but I have to wait 5 days for someone to get back to me. This is a service I have paid for. It is just not good enough.