They say problems have been fixed but I couldn't send or receive sms or make/receive phone calls for most of the day yesterday. If a phone call did eventually make it through, it pushed a bunch of sms with it.

I've been with vodafone forever, this is SO disappointing...

I used to have vodafone mobile broadband. The coverage was shit so I cancelled my contract and sent back the USB modem. This was 3 or more months ago. I noticed in my emails that they are still billing me.. So I called them. After being on hold for AGES they transferred me to a different department, then told me I had been transferred to the wrong department. I gave up trying and just hung up. I called back the next day and again, they transferred me to several wrong departments. To this day they continue to bill me. I'm not even going to bother trying again. Their customer service is just bullshit. If they can't tell that me not using any data mean I DO NOT HAVE THE INTERNET ANYMORE then they are morons.

no reception to make or receive calls, no reception to send messages. Dont forget the occasional "sim not allowed" message.
I would have thought some part of the contract signed with vodafone said they had to actually provide a service for the money they charge........

Months of horrendous reception and slow networks speeds, dropped calls, unreceived messages (6 in the last 4 days) and useless service.

Was with 3 for a number of years and happily recommended them to my friends. Had no issues untill they 'teamed up' with Vodafone. Since then I have struggled to get reception in Ferntree Gully, Caulfield, and King Street Melbourne. I have now apologised to my friends who signed on. Avoid at all costs.

ok well i get put on hold for a very long time like 40 minutes and i couldnt ring the 1555 number as that was not working so i called the 1300 number and then get told i will be charged for it after holding for 40 mins , and then i get put on hold through to section and section and still get no where , and then i get told to ring back on the 20th which i did but was on hold for 50 mins so gave up and will try again later , i need to sort out what i need to pay to cancel my contract or at least upgrade with no fee for the shit service im getting and pay for each month, im sick of talking to people that dont speak english and dont care !!! i pay $90.00 a month for god sake i should get some type of service with someone that cares !!! VODAFAIL alright

Was with Vodafone for 5 years but the service performance was getting worse and worse that me and my partner had to leave the network. When I called the customer service line to ask when my contract would be up, they asked why I was thinking of leaving Vodafone, I answered as honestly as I could "Your network is so unreliable I can't make/receive calls and sms..." the rep just answered "oh... okay... is there anything else I can do for you today?" FAIL VODAFONE... FAIL!

just signed up to business infinite plan one week ago, no coverage in Avalon or in Darlinghurst at St Vincent's Hospital. Just shows No Service approx 30% of time. Do not sign up!

today when I called vodafone cancellation department , they hung up the phone on me #fml

I was talking to Vodafone to cancel my contract because of their very shitty service. The call dropped out! #fml

No-one mentions the link with Mobile 3 (my 'official' telco). I couldn't make any calls from the Women's Hospital/Melbourne University area in Carlton on a Sunday morning (19 December). In this area Sunday morning is quiet (no students and after the exams) so phoning should not be a problem. At the same time my brother was getting good wireless reception through another carrier (I called using his wireless and Skype) An hour later and two kilometres away I could finally make calls. 3 users have been suggesting service quality would go down with the merger with Vodafone. Well, they are right!

Vodafone - please expect a civil suit to cover your customers lost business and time.
It really doesn't matter what you do from here. You're a bunch of dishonest bastards.
Funny thing is that the staff in your stores seem to agree. I've been to three stores to deal with my ongoing issues and the staff freely admit what a dodgy outfit you are. Specifically, they admit that the customer service system (which one staff member said you had spent $90B on - I think not), was causing more harm than good. All your staff mention that they have a gag order imposed, but they don't seem to care (I guess that's because they're so pissed off with you too). Your staff have freely admitted that there are obvious signs of a downturn in customer sign ups (but also admit that head office is happy to give out numbers on new connections, but not disconnections).
This is not made up. If you want store details, dates and times, then don't worry Vodafone, I keep records of my interactions with your 'team'. Just like so many others do.
Dealing with Vodafone is becoming a part time job!

I'm suffering like the rest same hassles as the above .I am a loyal person and I am trying to ride it out ,Been with them since day 1 .I travel a lot and what I dont get is there service works unreal overseas but is so useless here.A lot of times I get abused by people for cutting them off when it's the drop outs causing teh hassle.The killer for me was I spent 3 weeks ago 3 days and at least 2 hours each day with Vodafone trying to repair my email connection from Optus to Vodafone only for them to admit 3 days later that their is a service problem between the two of them - My email on phone is still not working.
I can say one thing truly that if I pulled out every bill for the last 3 years Vodafone will owe me half the money in recalls I have made in drop outs.
So why not a class action law suit ? I am certain Vodafone owe me about $4000.00 in recalls and redials the last couple of years.
How about a class action Law suit?

Is the creator of this page really blaming Vodafone about battery life?
(says on main page)

What the......that doesn't even make sense, ummm wouldn't that be Nokia or whatever?

I phone. I want the iphone four!

I don't understand how some of you are complaining about the network when it obviously isn't affecting everyone. I'm currently using my vodafone to write this comment.this page loaded in three seconds. And I have had no call drop outs. Except for when I'm in a tunnel which is understandable. I think a lot of the problem is the user and not optimizing their phone.

Hey everyone, I actually work in a Vodafone store, first up just wanna say yea somethings going on but just wanna point out and maybe ask a few things of you guys! I'm not here to rain on your parade and yea defiantly have noticed a increase of customers coming in with problems, about 1 in 10 customers.

First up we really can't do much for you in store, were not allowed to advise formal tech support, and we can't cancel contracts or waive any fees' or usage charges, all we could do is call the cust care number and hand the phone to you, it's just the way it works.
The only other things we can do from our store is send a phone away under a warranty or do a Sim swap, that's not to say that's all you can do, it's just all we can do, everything else goes through customer care.

I have seen in our Vodafone store many many incidents of customers upset and with good reason, but taking it out on staff I have sent 3 staff home early last week and two the week before in tears, I even had to call security at one point. Please go easy on staff guys, and maybe unless you wanna do anything in regards to this besides a Sim swap or sending your phone away, you'll truly be wasting time coming in, it's really all we can do.

Don't quote me on it, but if you ask me I think the problem may be the amount of iPhone's running on the network, AT&T had massive problems with reports of as little as 10% of Iphone users chewing 90% capacity, Vodafone have been installing new towers with this in mind but the desire for this phone is ridiculous i think they have just sold to many iPhone's, and apple still can't supply em' fast enough to meet demand.

i don't know all the details of the network upgrading, but I really do believe if people keep demanding this phone from us at the rate they are we'll never be able to catch up and everyone will suffer.

Once again I may be wrong, and it doesn't justify it, but it would explain it.

Just wanted to thank someone from Tassie for helping the 'moronic' public's cause by no longer dealing with us (assuming u quit or something). This moron duuuuuuhhh Thanks you for your first step towards better Public Relations skills by eliminating yourself from Public Relations altogether. Now how about a power point to convince the rest duuuuuuh ;)

I just joined Vodafone from Optus and regret the move due to the reception. On the train, with optus, it was fine and I could surf the net. Now on Vodafone, I can't get any reception when the train is moving. They better fix this soon or im getting out of this contract.

I've used Voda for over 5 years in Queensland. Like everyone else, I was initially sucked in by the cheap rates, and the old adage 'you get what you pay for' has never rung more true. Started with prepay, went onto a contract around 3 years ago. About 18 mths /2 yrs ago all the family's different Voda handsets started dropping calls more regularly, callers could hear us answering but we couldn't hear them, and calls we made were not dialing through (handset shows a call is in progress but she's all blank). Different handsets from LG, Motorola, Nokia, and differing locations. I went through the help desk scenario, talked to techies and CSRs, even got a call back from a team dedicated to making it appear they cared. All with the same result in that the network problems were recognized, & network fixes were either 'coming' or had been 'delayed'. Many times on hold, waiting. I ported my number to my land line provider with a new contract, but AAPT uses Voda's network to carry, stuck in the same boat (fool!). Done all the SIM resets, handset resets and tests. My work mobile is on Voda also, when it drops a call I immediately check my other phone to try making the call (Blackberry vs Nokia) and even though both show signal neither works = NETWORK PROBLEMS. I can be anywhere in the Brisbane Metro area. Coverage in Metro isn't so much the problem as Network availability. When it's not actually down, overloading is crowding out the slots available. It's not rocket science and they know all about it, no mystery. They just don't want to spend money fixing it, which means they don't give a toss about their customers. I know that not many Telco's do here in AU, but these pricks take the cake!! I am now going to force the issue and get the hell out. Well done...

Have to pay my monthly plan plus insurance for nothing! Cannot receive calls, cannot make calls, cannot get out of my contract. My husband was standing next to me and rang my number from his mobile(other Telco) and I never got the call and we live in Brisbnae - not on the moon!

To the recent posters from Tassie, it is great that you are all getting great reception. There is obviously a problem that seems to be hitting NSW, ACT and parts of Queensland the hardest. I think calling people moronic because they expect a phone and internet service provider to honor their side of the contract is a bit short sighted.

Say you are in a car accident, or your kid is having an asthma attack while you are at a park and you are having the same issues experienced in this post. If you couldn't phone for help I bet you're attitude would change considerably.

Just keep in mind that people are frustrated with their service from Vodafone at the moment (and yes, it is actually a problem - a simple Google search would show that Vodafone is under investigation from the ACCC).

Vodafone has made SCAMMING legal....When I pay my phone I am expected to pay for the full amount, but I am only getting half of the service.

I have a mobile broadband dongle purchased in December 09 it has worked for about 3 months since then. Their solution? Give me an additional 1gb of data for my Blackberry, Hullo?????

It annoys me that Vodafail still advertise for more clients - do they not know what we are going thro? I am locked in for another 6 months before looking for a better service! I drop out on the net - cannot speak to any one who speaks English and when I do get a response they say they are working on it. Not good enough Voda!

Constant call drop outs and failure to connect

Vodafone has been very poor lately. I hardly get full coverage and the internet is just really bad, it's mostly always on edge, which is really slow and when it's on 3G it still takes ages to load up. For instance this site vodafail took about 5mins to load. I only put up with it this time so I can tell people about my experience with vodafone Im changing companies as soon as I can.

Im sorry but the sales person advised you were signing up for a 24 month contract, but you didnt think you were signing a 24 month contract? Then blame Vodafone for you being in a 24 month contract? I really have no comment for that except LOL.

I live in Tassie, and apart from the east coast, where it is known there isn't coverage I don't have any problems. You complainers are all moronic, wish I knew where some of you worked, and see if you like having someone just like yourself on the other end of the line complaining, and not listening. I am so glad I don't have to talk to you morons any more!!!!

I live in Bondi and it is constantly dropping out mid call and no internet. Myself and my flat mate are straight back to telstra once our contract is up in 3 months.

i got vodaphone nearly a year been have problem every day sine. been change the phone headsets 3 time and service is very bad,can't use my phone when i need even i am working i the cbd area. my phone keep drop out can't send any msg. each time i try to call them and get help got nothing come out of it they always come up some excuese,can't get out of contact. pay alot of money each month to use they service all i can say it they suck!!

if you guys invested as much time into complaining you might have been able to solve your problems by now. All telcos are the same, Telstra - Vodafone, Tomeighto - Tomato

I am within 1km of 3 Vodafone Metropolitan towers but can only get a very poor mobile broadband signal. It drops down to GPRS or Edge network signal constantly. A 3 hour outage a few weeks back went unexplained by Vodafoney.
I cannot even check system status on the Vodafone page as the link just takes me to a blank page. Hahah, this company is a laugh. Back to Telstra for me.

Vodafone are amazing i love them you guys are silly!

I'm not in a mess. My Vodafone service works just fine, given the limited coverage here in Tassie - Which is no secret, but for where I use my phone, it's not a problem for me. I bet this doesn't get published. Can't go having people post positive comments, that's not the done thing these days.

Being experiencing this since last week 16th Dec 2010. Tried to get someone in 3 to explain why but cant get through. I am really frustrated. I started blaming my iPhone until i read the article in the SMH 17th Dec. Anything we can do?

Got on vodafone plan over a year or so back. Have had problems since get go. Call drop outs, bad coverage, bad call quality, phone internet issues, multiple handset issues etc. Called vodafone multiple times but could not get through to anyone. In fact, after waiting for half hour, the actual vodafone IVR system would drop calls. Before the introduction of 'Lara' you did have a 1 in 80 chance to talk to someone in a call centre in india. But they talk more, listen less and read off a scenario script that meant they would ramble on about what they are NOT able to do and what the problem MAY be, rather than talk about when and how it would be fixed. But they will bar your phone for non-payment regardless of your problem being related.
After complaining to TIO I finally got a response from the Vodafone Resolution Centre, but you could not talk to a more useless person. Issue still not resolved. Bare in mind one thing. The TIO complaint is a formal process, however there is also a response framework and as long as Vodafone responds within that framework, it is safe from any serious penalty. A real resolution is open to interpretation, as does the root problem. The TIO does try its best to help you but the laws and regulation that equip them, appear loose or not up-to-date enough to hold any Telecommunication Company to any reasonable Consumer Standards. But then again why should Vodafone do anything about its service standards. The Industry sector it is a part of, does not have any real regulation to deliver quality. Its not as if any of the other Telecoms are any better. And they have no reason to be. Our national telco is Telstra........ and how many complaints has Telstra had and for how many years........... and how good is it today................ I am glad to see someone ACTUALLY take a stand and others flocking to support, but sorry folks this is Australia. The Telco's and the Banks are bigger than our leaders and the leadership qualities they have. We will always be on the back-foot with them. There will be someone there to pacify you but no real resolution. The NBN will be a grand failure and all these existing Telecoms will be there to fill the gap, in the same way they are doing now.
The ACCC getting involved is a huge positive. There is a lot of public trust in the ACCC and I look forward to their findings. Hopefully they can also look into why Australians are paying one of the highest mobile rates in the world and not just for one of the worst coverage.

And good on you for starting this website and taking a stand.

I was in and out of coverage all day in the Sydney CBD

My company changed to Vodafone from Optus a couple of years ago. This decision was purely based on price. I can't get a 2G signal in Pyrmont (backwater I dont think so) and the phone always cuts out at the same point on the M4.... (that well known road in the middle of country NSW). I also get random call failures including three today.... WHAT A JOKE!

Mobile internet is appalling! Web pages require several reloads to finish loading properly; they take 30 seconds to load a medium-sized web page.

Calls drop out every 2-5 minutes, despite perfect reception, and both parties not moving during the call.

SMSes sometimes do not get sent, despite near-full bars of reception.

My company changed to Vodafone from Optus a couple of years ago. This decision was purely based on price. I can't get a 2G signal in Pyrmont (backwater I dont think so) and the phone always cuts out at the same point on the M4.... (that well known road in the middle of country NSW). I also get random call failures including three today.... WHAT A JOKE!

The Vodafone executive board should be forced to resign.

It all started in January when I had to suspend my brothers contract for three months as he was going overseas. They failed to do so and continued to charge him for the months it was supossed to be suspended. $50 credit given for each month. Next, I set up my direct debit to pay my bills one I had paid that day. I asked the operator when the next debit would come out, she said the next month. 2 days later, I was debited money from my account which they were not supposed to do and waited 2 hours on the phone with them to fix the problem but only to be told that it would take 21 days for the money to be put back into my account. Credit given $100. But not given because they did not apply it to my bill and then overcharged me?? WTF?? Get it together.. Next, my brother, whose contract was under my name decides to go onto his own contract as he is old enough to changes it over at the vodafone store BUT it is not done correctly and then has to spend 5 hours total on the phone and at another vodafone store the next day to fix the issue. THEN! they fail on the next month to change his contarct into his name $50 credit given to both him and myself. The next months bill comes in... HIS CONTRACT IS STILL UNDER MY NAME!!! It takes them 4 months to change it correctly. With 2 months free service added to my pile of credits given. As well as two really shitty Blackberry Storms (which they knew were terrible phones but failed to tell their customers about even though I complained numerous times with no compensation of a new one), crappy service probably about a day of phone calls to India and drop outs, Vodafone have really pissed me off this year... and to top it off! they want to offer me another 24 months of crap! hmmmm... get it together vodafone.

I will give everyone some advice, get rid of your mobile phones, you morons, lets face it 90% of people on this website are under 25 and wouldnt know the first thing about share your pain. Go back to your parents and ask them to buy you a car. much love Glen Mcmaster

Hi I using vodafone and i really dont know what you are all on about i have not had any call drop outs or loss in signal only when i go to rural areas (i really dont care im not a fucking bogan i love in the metro areas. people please get a life and stop being idiots!

Your mums FAT!

I'm a small business owner, moved one of our numbers to Vodafone so we can get the HTC Desire HD. I'm afraid given my recent experience with Vodafone 3G and customer service I don't think I will move the rest of the business mobiles across to Vodafone. Tried calling Vodafone but like the other Telco's they don't employ human beings in Australia and try everything to avoid answering their phones and deal with customers. Unfortunately the other Telco's are no better so where do we go? I guess it's true, a recent comment by a senior executive for one Telco said "If Australia's biggest Telco doesn't offer customer service so why should we invest time, people and money in improving customer service" Unless Telstra lifts it's game and offer REAL customer service at REAL competitive rates the other Telco's will simply sit on their fat rear ends, take the money and run. Telcos in Australia don't give a s*#t about customers simply because there is no real competition.

Following 10 years with Vodafone and after a recent upgrade of my phone and plan coverage is failing, the the business as a whole has failed to provide me with any reasonable explination as to why this is happening. Both my wireless broadband and mobile fail to work in a service area that is apparently high coverage.

After fifteen calls, being on hold for cumulatively 1.5 hours, complaining about not reception I finally got a call back from the outsourced customer support centre advising me that there were no problems with the service in the postcodes I'd reported and that I'm the only one complaining. I give up. They're not getting my business. I'm canceling my contract immediately. Good riddance.

First time i have seen my USB stick connect to Vodaphone EDGE - I work remotely and cannot now log into the remote connection.. its slower than dial up.. absolute joke of a service right now... They offered me $10 extra for usage and extended the time to mid jan.. at this rate i would not use 1MB its that damn slow... Seriously i have to clear shipments off the wharf which when in storage cost 200 Per day.... looks like i'll be changing providers fast... oh yeah they said my request was streamlined due to the urgency and they'll get back to me within 24-48 Hours... THATS URGENT !!! FCK ME !

Have been with Vodafone for over 6 years and have always been quite satisfied with the service. But I did notice that over the last year and ESPECIALLY the last 2 months the service I am receiving is unacceptable. I first spoke to a CSR about 4 weeks ago (get them to call you back - its quicker altough this didnt happen the first time i chose that option!) and was told "technical issues" will be solved "soon". Over the last 2 weeks the problem has been unbearable. I live and work in Parramatta CBD in Sydney - one of the largest urban centres in Sydney - and I have had no 3g at all for days on ened, been getting messaged at 3 in the morning and vica-versa from messages that were sent hours/days ago and the last few days i have been left totally INCOMMUNICADO! No internet/messages or phone calls. I called them again and explained that I know what's going on and that i think its deplorable that they are denying any real explainations and continue to sign up new customers!!! The guy was actually o.k. The best I could get out of him was a $50 credit on my 2 phone account ($140pm) and a promise that all we be fixed by the first week of January. I said we will wait until then because we've been happy with Voda for many years but if not fixed by jan 10 i will be terminating the contract with no further charges to me. When he began to advise me there would be a termination charge (Got 11 months left) I cut him off and said that from a legal stand-point VODAFONE has ALREADY broken the contract by not providing a service that has been willingly paid for. Even if thhis problem does get fixed soon - I don't think we will ever begin another contract with Voda due to their inexcusable behaviour and arrogant attitude towards the customers who keep their bloody business afloat.

I have been working in Telco and IT for 15 years and have used Telstra, Optus and Vodafail! I absolutely believe they have a "weighted fair queuing" policy. The longer you are on that network the more chance you have of being kicked off. They do this because it's taboo in the telco sector to not allow customers to connect (GOS). Because they under engineer the buggery out of their networks, the people who get booted off phone calls are the ones that have been on longest! Apart from the fact they can't hand off calls between towers when you're driving around. Even if you do not move and have full coverage you always get bumped off. Absolute joke!

The shittiest mobile service around

I think this site should be published in all main stream newspapers so we can gauge how utterly pissed off the population is. I for one hate vodafone.

Does not work in the middle of St Kilda, both phone and mobile USB. have to walk down the street to make a phone call. Can't use internet unless at 4am.

no reception what so ever in Victoria. I must make 5 calls to one person in a 5 min period

I recently moved house to an area I was a assured had perfect coverage, only to find out after i moved that the coverage was nearly non existent! Our mobiles phones are all we have, as we have no landline, and we can't use them. Vodafone have refused to compensate us.

After more than 4 weeks of being constantly told by clients that I had not replied to their emails I finally checked in with Vodafone (I thought the issue was my Iphone settings or my internet server I use). Finally I worked out it was a Vodafone issue. I have irate clients and furious emails after seeming non replies to customer enquiries. My sent items box on the phone is full of emails that never got delivered, WHY?
I rang Vodafone and they said their SMTP is being rejected by other providers so the servers are dumping my emails. YOU COULD HAVE TOLD ME THAT VODAFONE YOU MORONS!!! I've lost business and customer relationships through this. I could have used my home computer or wireless on my Iphone to avoid this if Vodafone had just simply communicated.............What a debacle, it's cost me several thousand in lost work.

Cant get the data services that I was promised by the Vodafone business sales rep they sent out, going to the TIO , and back to Optus!!!

Destructive Services, Deadly Customer Care..

Over billing, no service, No customer care,

I went into my local vodafone shop today. To upgrade my existing plan to get a new iPhone 4 after asking the assistant if they had the 32gb in stock to which he advised yes we do. I told him I would like to upgrade my plan. He flat out refused stating due to a lack of stock upgrades have to be done over the phone. And will be waiting till the new year. I'm sorry but if the store has stock they can't be refusing to sell me a phone because they make less money off of it.
Has anyone else had this issue

I haven't been able to make calls at all today. i don't even want to know how many important calls i may have missed over the past weeks/months. My partner and I pay $200 per month for 2 mobile phone plans and 1 mobile broadband plan. With another 18 months left on the contract it is looking to be an extremely poor investment!!!

I pay my bill ahead and am normaly in Credit. I paid $50 ahead last monday but my amout owing still shows I owe them $43. When I spoke to the 40 minute wait of a help desk he told me that THis will not be shown on my bill till two days after my due date on teh 28th of dec. Also when I mentioned that the online SMS was not working I got transfered to the "SPECIAL SUPPORT TEAM" Ie put back on hold at the end of the queue

Been with VF for nearly 10 years, prior to that Telstra. Have watched VF's network quality go from comparatively good to mediocre at best.

I have a Nokia E66 and live in far south-western Sydney where reception is pretty sparse: some days I have full 3G, other days half, and some days only 2G. Once or twice a whole day with no reception at all. If I drive 5 minutes down the road, I get nothing. Mates who live in the same area as I, who are on drOptus, have maginally better reception. I occasionally have delays in sending/receiving txts, but usually don't get drop-outs.

Reception on trains? Don't make me laugh.
3G in regional areas? What's a three gee?

Last straw for me was the 3 weeks of network issues in Sydney CBD where I work. What a joke. Compared to a loaned Telstra mobile (Samsung C5220) on NextG - it just works, and works nearly everywhere without drop-outs and with lightning fast interwebs!!

Vote with your feet people.

I'll be switching back to Telstra next year, even though it costs more. Rather have piece of mind knowing my mobile will work first time every time.

Would you like a tissue ?

First of all, if you like Lara, you are not normal and you should seek professional counsel.
VF is trenching itself behind recorded messages which are most of the times unbelievingly useless, stubborn in denying simple one-word requests like 'operator' or 'sales' and definitively time wasting.
I'm now studying Hindi hoping to improve communication with the very kind, but at times unintelligible, call centres' operators.
VF culture is based on the principle of treating customers as members of the Mushrooms Club: kept in the dark and fed bullshit.
In all this, VF shows its total disregard towards its clients, who, usually locked in a 24 month contract, must either withstand the serious deficiencies of the service they are paying for or loosing money just to be free to choose a better and fair alternative.
VF could probably regain some credibility if it would, for once, admit its faults and apologise, drop a few sponsorships and use the money to improve its performance and, finally, sack the 'wise guys' responsible for this chaos.
That for sure would sooth the pain.

I am a Doctor at RPA in Camperdown and I have experienced at least 3 occasions where there has been absolutely no service for more than 4 hours at a time. Not only is it incredibly frustrating for someone who relies heavily on constant communication from work, but it is makes me look like I have my phone off on purpose. And, oh, I can not answer my pager either as my phone has no reception. I am talking perhaps 6 km from the centre of the biggest city in Australia and to have nothing is ridiculous. Three days ago I received a message sent to me 4 months ago! Admittedly, it doesn't happen often - but when it does it just makes me count the days until my contract is pver.

Up to 24 hour delay in delivery of voicemail. Calls cut out 50% of the time in the Sydney metro area. 48 hours unable to call numbers commencing with 13... that one took 1.5 hours on hold to fix. Counting down the days until the end of my contract.

I live in Camperdown and haven't been able to call anyone for the last 2 hours straight. I'd call voda to let them know what I think but I CAN"T CALL ANYONE. Fail vodafone, fail.

I am onto my my first Iphone4 after 3 x 3GS Iphones played up over a 3 month period...I have contacted Vodafone from the very start and they told me it is Apple... Iphones are a crap phone, I should have got a blackberry!!! Great support of your suppliers Vodafone!
What prompted this flurry of phones is the following:
1. No service at times for up to 20minutes
2. Calls cutting out mid conversation - very annoying when you're trying to run a business)
3. Not receiving messages for days at a time.
4. Getting the Call failed signal for - sometimes at least an hour.
5. People calling me and not being able to leave a message or get hold of me because I was apparently on the phone.... when I actually wasn't!
6. Phone freezing
7. Won't send text messages - says it fails but have service apparently.
8. Major disruption on connection..... sounds like the transformers movie.

Thats about it at the moment but after many calls to vodafone (which the last one also involved legal action as my business is suffering) They have now assigned me to a technical investigations team (because according to them it shouldn't be happening where I live or work - 15 minutes for Sydney CBD... Really!!!
Thanks for the website, I wanted to do this but I don't have the tech experience! I feel your pain too!!!
Now who's for a class action??

Had the normal vodafone issues for past 6-8 weeks as many other have dealt with.

75mins on the phone on 16/11 saw me get out of my two contracts with only the cost of the handset charge incurreed - which is being claimed in a complaint to the TIO that was lodged last week.

To those trying to get out of their contracts - stay strong on what you want when you get a CSR, and whittle them down until they raise it enough times with their supervisor to give in.

Hello new iPhone4 on a decent 3G network...

Come over to virgin mobile :)

Early November I raised an issue with Vodafone.
Missed calls - straight to voicemail with no TXT alert.
Delayed TXTs for hours sometime up to a day.
Unable to call out.
They got me to try several 'things' like changing my phone, using someone elses SIM in my phone etc.etc. and then concluded it was my SIM that needed replacing.
Because they 'get old'.
I have another phone and SIM with exactly the same issue - oh that must be getting old too.
They keep giving me the run around.
8 weeks on, I still have the same problems and now they are starting the whole 'diagnostic' process again. "take your SIM out, give it a clean..." What the?

i work in the city and leave about 10k's away and the call failures and the sms's not going thru is so frustrating.. Not even speaking about the data.. 1g and i cant hardly use it

Just ditched my vodafone iPad plan for telstra sure it's heaps more expensive..
but it kind of works.

goodbye Vodafone

My list of problems (which are probably the same as everyone else):
- calls not coming through at all.
- voicemail and texts arriving hours, sometimes days after they were sent.
- poor to non-existent internet access
- crappy customer service

It's bad in Perth and, oddly, even worse when I'm in Sydney.
My partner is with Telstra, and guaranteed, any time my phone is *not* working.. her phone is. Vodafail big time - counting down the months until the end of my contract!

IF ANYONE HERE NEEDS SOME HELP WITH THERE VODAFONE SERVICE, PLEASE CALL ME 0734232225 COULD BE A SIMPLE SIM RESET PROBLEM. HAVE BEEN WORKING WITH VODAFONE FOR 5 YEARS.

Checking in here from Perth. I live less than 20km from the CBD in the metropolitan area and rarely get more than one bar reception and woeful 3G data connectivity. Am experiencing all the usual difficulties of dropped out calls and unsent text messages. Rang vodafone a while back and they blamed the phone (which is why im stuck under contract) have since bought 2 more phones outright and now have a iphone 3GS and all experience the poor excuse for coverage that they offer. Cant wait for July to get rid of these criminals!!

Until a few months ago I had a mobile broadband service and a mobile service with VF. The broadband service deteriorated to the point it was unusable and after many calls and emails to customer service I went the TIO route .. end result is that the mobile broadband service contract was ended. Given that the service in my area improved I decided to keep the service but be free of the contract; at least that way VF retain a customer and I retain a service for as long as I want!

'Lara' just needs three little words from you .. 'Transfer to Operator' .. you may have to be persistent but keep on uttering those special words!

Checking in here from Perth. I live less than 20km from the CBD in the metropolitan area and rarely get more than one bar reception and woeful 3G data connectivity. Am experiencing all the usual difficulties of dropped out calls and unsent text messages. Rang vodafone a while back and they blamed the phone (which is why im stuck under contract) have since bought 2 more phones outright and now have a iphone 3GS and all experience the poor excuse for coverage that they offer. Cant wait for July to get rid of these criminals!!

I have prepaid! I expected my service to work! I have missed several calls from my family and job opportunities!! ABSOLUTE WORST SERVICE EVER!!!!

Everything from the first bill onwards was just hideous. I wrote about it all: www.bluerabbit.com.au

Poor infrastructure, poor customer service, poor public relations. They should be banned from taking on any new customers and be forced to offer ALL existing customers a release from their contracts. Lets then see how long they stay in business. Their profits are measured only by the deceptive marketing strategies they have in place. It's the telco equivalent of a Ponzie scheme and should be investigated by the ACCC.

Dave from the Vodafone social media team, please give up now.
It's obvious that you are a junior who can't do anything to help.
Formulaic stuff - "we hear you"....aaaargh. Sounds like you've been to a half day "dealing with difficult customers" class.
We all know that you can buy time by pretending to empathize, pretend that you are listening and promise to act.
Dave and Vodafone, listen up. WE WILL NOT STAND FOR YOUR SUB-STANDARD RESPONSES.
How is Twitter going to help me?

Dave, a story for you;
I have already lodged a complaint with the TIO. it's taken 7 business days but one of your customer service reps called me back and left a message and a phone number. I was in a meeting and unable to take the call. After the meeting I called back on the nominated number and guess what Dave, I was put in a call queue for 15 minutes and then the line dropped out.

So Dave, and Vodaphone - this 'social media' strategy won't fool anyone. It's obvious that you still think we are idiots.

Everyone else, vote with your feet. Complain to the TIO that you aren't getting what u paid for.
Go to another provider. Tell everyone you know about how poorly Vodafone has acted. Do it over Xmas lunch.

I walked into a Telstra shop yesterday to discuss plans just in case I can break my contract.
It was like a breath of fresh air.

Meanwhile, the staff member at the Vodafone store next store freely admitted how frustrated many staff are by their own employer and how bad they feel selling contracts to customers when they know that the service doesn't work.

Vodafone, sort yourselves out and stop forcing your staff to lie.

I have been with vodafone for 11 months.....of hell! Constantly i can't receive msgs...and when i do its sometimes hours later (if i even get them!) Then i have to call india to have someone tell me "It must be a handset issue" - How can it be a handset issue when EVERYONE i know with vodafail, with all different handsets has the same issue???

Getting by but lack of reception/call drop outs around Sydney in general is very poor, slow download speeds too

If Vodafone is in so much trouble (mess) at the moment, why dont they open up an Australian customer service department with some serious support - instead of waiting up to an hour for someone in India to answer the phone. The line quality to Inia is also shocking and I found it really hard to understand the person on the other end.

Was in a Contract as VODAFAIL own 3 Networks , got out of it crap service

What is Lara doing answering phones when she should be making sandwiches?
Vodafone hold music is just crakling and repetitve assurance of quality customer service and optimum products.

What is Lara doing answering phones when she should be making sandwiches?
Vodafone hold music is just crakling and repetitve assurance of quality customer service and optimum products.

call drop-outs, 2 day sms delays, s l o w internet speeds and data downloads. wheres my service?

On the phon to my 12 year old daughter, I was in Hobart on work she was Sydney her mother sick in bed the phone dropped out 5 times. Tried to call Vodfone was told there was a 30 minute wait, all vodafone customers should get together and launch a class act. Service is disgusting, cant even talk to my kids when they need me, yet the bill is never late.

No Service I am based in Kew East Melbourne and have no reception it continually drops in and out on calls and ATM it is 1:16PM and is saying no service..... this is costing me my business as I am a consultant and majority of my work is conducted over the phone.....PLEASE HELP and FIX!!!!!!

Hi Everyone
I'm Dave from the Vodafone Social Media Team. I can see your current frustrations with Vodafone and we do hear what your saying. I would like to let you know that we are here to help. You can head to www.twitter.com/VodafoneAU_help or www.facebook.com/vodafoneau and let us know if there is anything we can do to assist with the troubles you have been experiencing.
I look forward to hearing from you and helping anyway I can.
Kind Regards
Dave from Vodafone.

Poor service, forever dropping out, changing over to the Edge network constantly, data speeds are pathetic!

On the brink of seeing if their lack of service allows me to break my contract with them after a number of years being a loyal customer

I have been with Vodafone for over 10 years and in all that time have not had any problems UNTIL NOW !!!
After telling the NON-service people that I was having problems and believed it was due to a faulty network they went through the usual procedures - turn off you phone, take out the sim etc etc etc - they would not believe me that their network was the problem. I then went around my building and got the numbers of 13 other people on Vodafone and rang back the NON-service dept and confronted them with what I had found "Oh yes sir, since your last call we have been notified of a network problem " - what a load of CRAP.

I am now prepared to sign up with TELSTRA (never thought I would say that) because I can not go through this Vodafone crap any longer.