call drop outs, delayed sms, cannot send mms. Cannot load safari searches or use the internet to you tube or play words with friends! Can't sign into my netbank to transfer money when I need it...the list goes on! Called twice about the problem and was advised that network problems will not be fixed until July - therefore implying that I had to put up with it for another 2 months or so. Told me to give them addresses and postcodes of every area that I visit so they can tell me if I can use my phone there or not - Why would I NEED a 'MOBILE' phone that can only be used in selected areas~! Plus I DO NOT KNOW where I'll be going for every day of my future life!

Every single time I'm transferred from one part of India to another they ask me the same questions I told the first - Your name, phone number and PIN. Why on earth do they bother asking you to enter it into the phone in the first place?! Cause the first person to pick up the phone STILL ASKS!

No customer service what so ever. Biggest waste of time!

for the last two weeks i have only been getting reception 30-40% of the time, i can never use my phone- receive calls, txts, send txts, etc, i cant connect to the internet, i cant do anything, and its infuriating to think this is the kind of shit i am paying for. come to think about it, it has been unreliable since the grand prix. a friend has the same problem. initially we pawned it off to the crowds and all the phones/signal interference, but the problem has been lingering! what is going on i've had enough.

I live 7 km from Melbourne and get either one bar or no service. When I use the phone it is a bad line and prone to cut out.

I live and work 6.5 km from the centre of Melbourne. My reception is at best 2 bars but most time one bar or no service. I can not make a phone call from anywhere in the office or home without the possibility of the phone dropping out.
I travel to many countries - I can not get reception in these countries where 3 Optus and Telstra can get them.
I have moved my sim to other phones and the issue is the same. - so its not the phone which is an iphone

In the Melbourne cbd it started raining and my phone did not gave a signal for 2 hours. I wonder what I'm paying for. This is a common occurrence. I'm going to ring them now and ask them what the go is. Do not go with Vodafone, what's the point of having 'infinite calls' if you can't use them. Please do not use Vodafone, it will anger you and they will steal your money. I have one more year in my contract then bye bye Vodafail. 3 g does not even work.

I have now contacted Vodafone twice. The first time I was promptly told that my issue was resolved, which it most certainly was NOT.

I then send another complaint through and was told that I would receive a response within two days. It has been almost a week and I've heard nothing from them. Since starting my cap with them I've experienced drop-outs and unset SMS's. The apparent 3G I'm supposed to have access to is a joke. I own an Amazon Kindle and the free (yes. You read that right. FREE) 3G it provides is at LEAST 70% faster (the only drawback is that it's in black and white, but I can live with that).

I've not paid a bill in two months. I have absolutely no intention of sending these clowns a single cent of my hard-earned money to support their lies and horrible customer service. I am currently in the middle of drafting a letter to the TIO, including the two complaints I send through before today. I will not tolerate their horrendous service any longer. My money will be going to Telstra from now on.

I have a remaining 6 months on my contract and i simply have had enough of vodafone. How can i get out of the contract without paying it out? Can i sight the recent "privacy issues" over Christmas?

Never receive voicemail SMS's to let me know I have messages, Never receive account balance SMS after recharging my pre-paid, Pre-paid value has dropped significantly (No more free SMS or V2V minutes or bonus's when recharging).
I have no reception 80% of the time, it drops in and out, but I mostly only get the 1 bar of it, I realise I might not live in Sydney but every other network has full coverage around this area (Maitland,NSW), Also, any free data allowance is useless as I never have enough reception to use the net on my smartphone.
Also I was told that my phone does not support MMS or Internet by staff at the local Vodafail store, despite the fact it is a brand new, vodafone supported, HTC smart phone (Legend), I have since fixed this issue myself (So thanks for that Vodafail staff of Green Hills shopping centre near Maitland NSW)

I was with 3 before and just signed new contract with Vodafone. I have only 2 addresses the most using telephone, one is home and one is company. At home, there is no 3G network and 2 bars 2G network. At company, there is completely no signal at all, 3G, 2G...I called them 3 times and they give me the same reason: "network upgrading". They offered me 3 discount months on my bill for me and my wife. After a week, I couldn't stand on that problem any more and call them again. They transfered me back to 3 and hope I can use 3 network like before. I just worry 3 network getting worst after Vodafone took over. I have some friends who working for Vodafone before and they are all using Telstra, very funny isn't it. I would never sign a contract with Vodafone again, never, never..

call drops out on the freeways.
don't even have connection when I am at home.

so after many months of back and forth with vodafone call centers and senior executives (google for their email addresses) they finally decided to release me from my contract. they promised to call me back in two days with a payout offer.

after 10 or so days they haven't called me back. then my phone starts showing 'no service'. i check the website to see if there has been yet-another-coverage-fault but it seems not. i call them up and discover that they have disconnected my number. without telling me.

it turns out that they agreed to cancel my contract for free and waive all payout fees. yay. but they never called me to tell me about this. they also decided to disconnect my number without calling me.

now i am stuck in no man's land without a vodafone service and without the ability to port my number somewhere else. four separate vodafone people have told me they will reconnect my service ASAP but so far it has been 36hrs and nothing has been done.

even when vodafone try to be nice to customers they f**k it up.

my mobile just drops out in the middle of calls it's like this I am going to change dealers

SO I call up because my son's phone stopped working. Turned out the prepaid expired and I didn't recharge it. Simple right? Well - I spent an HOUR trying to convince the person that the number was mine - gave another number to check against, she had no idea what was going on, then - after an hour - I'm put through to some rude lady (with worse accent - you know where from - great cricketers) couldn't tell me anything beyond "You need to go get a new sim, then activate it, then blah blah....". I asked for the balance I lost, and what was the balance on the other prepaid I have. "Sorry sir, I cannot tell you that".

So - screw Vodafail (and Three btw - my phone has been going weird past month) - I'M HEADING BACK TO TEL$TRA!!! YEAH!!!

My phone is showing "no service" in Perth Metro(CBD). There is no service on 3G. It is happening again and again for last few days.

Can not access any data or make call for which I am paying every month at the moment? Sometimes when I am making calls it takes ages to connect. They can fine customers if they don't pay bill on time. Looks like there is no one to take care of Vodafone. Where is communication minister? He needs to come out of NBN to take care of Vodafone "THE COMPLETE FAIL"

im currently on 3 and my handset has broken a total of 5 times and after the third a vodaphone representative informed me that if my phone broke again i would be able to recieve a new handset of a different model of equall or lesser value. this has not been the case as my phone is broken for the 5th time and still no results.

calls keep on dropping out - especially international calls. I can never hear anything and I always have to shout if I used my mobile to call overseas (note landline's perfectly fine tho). This is very frustrating. I am paying over $70 a month and this is what I am getting.

And my friends never recieve the picture messages I send. This is just ridiculous. It's like paying for something you never get.

Unable to make or receive calls in Perth CBD this morning. Couldn't even get to voicemail. When I eventually got a connection, the first incoming call I had got dropped out.

The store where I bought my phone and plan were completely useless when I went in to complain.

Took out 24 Month Vodafail $79 cap with Nokia N97 in April 2010. Two mistakes in one. Have made numerous calls to both Voadfail and Nokia and neither would accept any liability for phone issues such as lack of service, call drop outs, message failures, MMS and Internet faults, mobile phone shut down for no apparent reason, maps not working, just to mention a few.

Vodafail transferred me to various locations throughout the world and it was nigh on impossible to understand the person on the other end of the phone, to get them to comprehend the issues I was and still are having. During the height of the service disruptions they advised that it was a Nokia problem.

Nokia on the other hand continued to blame Vodafail with neither taking any responsibility for the lack of service or making any offer to rectify the faulty mobile. In the meantime I have managed to download all up to date software for the N97 and even this morning the phone locked up and had to be rebooted to make it operable.

I work in a customer service industry and find it amazing that Vodafail has the audacity to send everything offshore with no localised area to sort out issues that have given it such a bad name with customers and within the industry itself.

I cannot wait for my contract to end. NO MORE VODAFAIL and NOKIA will no longer be my preferred handset supplier.

If I had the direct phone number for the relative General Managers for Vodafail and Nokia then I would gladly contact them to arrange a face to face meeting with the offending mobile telephone and have them use it in the condition it is and the service they supply.

need mobile phone for emergencies (health) to contact husband, when it is windy, raining or overcast I have no reception on my phone.

was in Gladstone over the weekend.
just thought i should let Vodafail know that it exists and that maybe they should send some reception that way.
its no capital city, but theres a couple people around the area that actually use mobiles.

I usually live in Medina WA 6167. My reception there is highly variable, and is at times completely non-existent.

I am currently on a 4-week placement up in Port Hedland WA 6721. Up here it is diabolical. I get a few bars reception in 30 second bursts. Phone calls are out of the question. I get by by writing SMSes and then waiting for at least 1 bar to come up before I press send. Sometimes it works, sometimes I have to resend. And how does Vodafail want me to complain? Give them a call on 1555 and wait on hold. Yeah right. That ain't gonna work.

As soon as I get back to Perth this 16 year relationship is coming to an end.

I have been avoiding Telstra for years as a protest to privatisation and later to the work practices of Sol Trujillo. However, Sol's gone now and my flatmates are with Telstra and have no issues at all. It's gonna be the Big T for me.

12may 2011 Trying to down load my prepay billing history. Get a few results. then its starts to give error message tells me to ring 1555 talk to robot pretending to be human for 5 minutes then get redirected to a guy in India, He tells me they will have it fixed in 6 hours. HA HA HA the jokes on us again

no reception most of the time and if I do it drops out

I have used Vodafone's Prepaid Mobile Broadband for quite some time now and have always suffered one small problem or another. More recently though, perhaps the last 3 months, I have had significant trouble connecting to the internet, and when I finally get a proper connection, I get a screen message saying 'Internet Explorer Cannot Display This Webpage'. As you can imagine, this has become increasingly frustrating. What used to take me a few minutes each morning, (ie; checking emails, facebook, banks)now takes me most of the day, and I continually have to log off the internet and hope I can log back on in order to perhaps do anything online. I'm concerned because when I log on to secure websites such as my bank, when I try to log out, my browser displays the above message and I cant be sure whether or not I have been logged out correctly. This whole situation is making me quite angry.

My other gripe with this is that for the amount of money I pay each month for such a crappy service and so little download allowance, I could be with a better company, on a plan, with more benefits for alot less money each month, which would include my home phone and mobile. On top of this, once I connect to the internet, but cant display webpages, it still appears to consume some of my allowed download and I'm not getting a decent service for what I pay for.

I'm quite tired of this dodgy service and if it is not improved by Vodafone, I will be tranferring my service to someone else. Vodafone, it's just not good enough.

I'll try not to come across as racist because I am far from it and I'm sure it's been said many times before. The Vodafone call centre is beyond a joke. I have been in contract with the company for 2 years now and have called them for a range of issues as I understand many things cannot be done in a retail store. Almost every time it is as if I am speaking to somebody with zero knowledge of their own product and absolutely no care for their customers. I have been rudely told the words "bad luck" when one of the call centre staff obviously had no interest in helping me when I had been misinformed.

I make sure to speak clearly, slowly and explain my requests or issues in a way that cannot be misunderstood. I am faced with advisors trying to transfer me to other departments (often an incorrect department who then transfer me again and again whilst I have to re-explain everything each time), putting me on hold for upwards of 15 minutes and even disconnecting the call.

I have had staff listen to my entire issue, put me on hold, then come back onto the phone after a long period and ask "so what is it you would like me to do for you" or even come back with a resolution for something entirely different to what I had just explained. It is as if they are reading from a script. Aren't they supposed to be the experts? Even I seem to know more than they do as a consumer!

Then last week I upgraded my phone. I was going to do this in a store but they were out of stock so I had the unfortunate circumstance of having to do this over the phone. I was transferred to an Australian department. They were incredible! They understood everything and it was completed in minutes. They were friendly and didn't sound like robots.

So is the solution to move the call centres back to Australia? Not necessarily, but I think there needs to be a much higher level of training in India and the culture of caring for customers needs to be drilled into their heads. I don't know how they treat consumers in their own country but it certainly isn't the standard here.

I had signed up to a month-by-month wireless broadband as a temporary solution until ADSL was installed. 2 months later it was no longer needed. I went into the store and was told I needed to call over the phone to disconnect. That was fine, I'm a big girl, I can call myself and I don't care if it's overseas or god-forbid they have an accent, doesn't bother me.
What bothered me was it took 7 phone calls for absolutely nothing. Each time I called they transferred me around from one department to the next, obviously uncomfortable with the idea of me disconnecting. I even lied and told them I was moving overseas the next day. They offered to suspend my service until I returned, so I told them I was moving permanently. I was then transferred to their "upgrades" department who were the "only" people able to disconnect.

Complete bull shit. I work at Telstra so I ended up porting my number out to telstra and disconnecting it there.

Honestly, I don't want credits, I can pay my bill when its owed. Sometimes people just want to disconnect and move on with their lives!!

Vodafone is the second largest mobile telecommunications company in the world second to China Mobile so they must be doing something right. You would think that having "fone" in their title would amount to something. Although it is spelt wrong, "Phone" comes from the Greek word "Voice." The title of this multi-billion dollar company is Vodafone. "Vo" short for "Voice" and "da" short for "Data." So, essentially, this company is called "Voice Data Voice," none of which I can use with this company. "Voicedatafail."

I am still getting charged extra for internet usage on my phone I cancelled. I have called 5 times to tell them to cancel it, each time they at least give me the extra money back (by undercharging in the next bill) but I still get over charged every second month.

It is getting old.

No reception in Perth CBD for past two hours (5pm to 6:40pm) that I've noticed. I didn't check before 5 pm so it may have been longer.

I have 3G on my iPhone 3GS but it dropped off my first gen iPad 3G mid morning and nothing can bring it back. As soon as they bought 3 it all went to shiz. It used to be the best in Australia... what the heck happened? No one can tell me how to fix the problem.

Wanted to switch my prepaid mobile "broadband" to a postpaid plan. Transferred 3 times around India. Each of them needed me to explain what I wanted at least 3 times, then couldn't find my account details. After half an hour of growing chest pain, I hung up on the twits and decided to go back to Bogpond.

do not sign up for Vodafobe broadband in Queanbeyan, NSW. The network is crap, drops out and loads very very slow. Waste of money and time !

We do i start, a important sms from my wife, arrived around 3 hours after she had sent it. The reason she sent me a sms was because she could not maitain a signal long enough to ring me.
Another example was when she got home and ask me was i not talking to her because i didn't answer my phone, after a short dissusion she rang me while standing next to me, Guess what neither had signals strength.
Another thing that is pissing me off is that they keep on saying that it was a glitch or whatever, and to make up for it have a free text for a day, guess what i already have free text to the people i need it for.
All i can say is that the staff cant help, and all i hear is that the are fixing the problem, That there are to many people joining the network, Well in a couple of months they will lose my contracts, that should help them

ok we moved house, no reception at all...umm ok we are in the city, ok ring vodafail (i mean vodafone) explain to them i need the phone and that theres no service, even no 3g? they said they do test and get back to me in 4 days....5-6 days later still no word rand vodafail again put n hold for an hr got told they would ring back said if i move from this sopt i dont get any reception so they wouldnt get me, manager finally put on...charged me $400 to get out of contract and then sent to dept collector when they hadnt billed me??? for $30....

no sms's going out again today. no 3G. is it just me? on the central coast of NSW.

SINCE PURCHASING A MODEM OFF CRAZY JOHN 2 WEEKS AGO,FOR PREPAID, BEING VODAFONE.SINCE USING IT ITS CONTINUALY DROPPING OUT & THE KBPS ARE UP AND DOWN LIKE A YO-YO, TERRIBLE & IT IS USING UP TWICE AS MUCH TIME TO DO MY WORK.HOW CAN WE GET THIS PROBLEM RECTIFIED? AND WHEN CAN IT BE FIXED? WHATS YOUR LATEST NEWS FROM VODAFONE? THANKS, SCOTT

i got 3 months free and they said it would be fixed but still has not yet it is worse. i spent 49 minuets on the phone and they give 3 more months free and did not allow me to cancel contract and want the handset returned to them and they will wave the exit fee.
not happy as i am losing work due to it which is the worst thing

i am with 3, and since vodafone took over, i have between none and 1 bar whilst sitting at my desk in the northern suburbs of melbourne!!! i lose all service going past craigieburn, and again when i get to beveridge on the hume highway. during this time of no service i pass 3 mobile phone towers!! i am sick of looking at my mobile an iphone, to see no service or one bar, and having to walk around my office to get reception.
this was not an issue before vodafone took 3.......

I have been with verdaphon for the past 2 dekades and I neva have one problam.

IT Professional running a consultancy from my home office in MArmion, 6020.
Phone switches from No Service, to no bars, to a few, to 4 bars, to no service.
Calls drop out, fail, go silent, go staticy o noccaision and generally is not reliable at all. I find being outside has a slight improvement at best.

So my phone, which I run my business from, is not reliable and is unable to be used for long calls for anything that requires me to be on hold. Which between the ATO, my ISP, my service wholesalers, my equipment wholesalers, my clients, my employees, my subcontractors is actually rather often.

I pay $99 a month for an unlimited cap, with an iPhone 3GS 32gb. Not pleased.
Thinking of switching to Telstra. As an IT professional, I loathe dealign wiht Telstra. But their network is unbeatable.

$1billion in new towers and upgrades over the next few months. Checked their site. TWO out of 184 new towers are in WA. TWO. Beaconsfield and Midland, both over 75km from me.

I am sick of vodaphone. My calls are constantly doping out of reception and failing half way through calls. I was on hold for 1.5 hours to another company and my call just failed. Half of the time I can not send txts nor receive them, It takes forever to retrieve my voice mails and not to mention the personal info of its customers being leaked on the net in January including names, addresses and credit card details. This is an outrage. I currently have 18 months left on my contract and am desperately wanting to be released from it. I will even give my iphone 4 back. There has got to be a security breach from them. Is there anyone out there who has been released from there contract that can give me any info on how to get out of mine????

Vodafone locked my online account and When I called the customer service, no one wanted to resolve the problems!They just passed the phone to another person and I have to wait for as long as 30 minutes but problems still havent being solved!

My wife upgraded to Iphone from Blackberry, and was told that Vodafone staff would help he transfer contacts across. Excited to finaly get her iphone today, we attempted to use m.google.com/sync to sync info. Yet Vodafone have switched her plan and thus all internet was disabled on the blackberry. Was informed that we can just simply copy all contacts from phone to sim currently in the blackberry and place sim in iphone. As i hung up i realised that voadfone are a bunch of JOKERS, blackberry operates a standard sim and iphone operates on a micro sim. A micro sim was included with the iphone. I will not call the vodafone unhelpful desk again. I have refrained from being overly aggressive and use excessive profanity as i wish for my post to be read.

Calls drop out. Won't make calls, texts are late. Goes straght to voicemail when the phone is on, internet is useless

Continually dropped calls and today I cant even make calls and cant send txt. Im with Crazy John (vodafone network) and a colleague is with Vodafone.... both having trouble. Extremely hard to get out of contract with no penalty..... have to jump through hoops on fire and I really havent had the time or patience to persist with it.

Another call drop out today. I pay $79 a month, i shouldn't have to switch off my phone and re-start it everytime i want to make a phone call!

Okay, So I've been with Vodafail ever since I got my first mobile around 2000, They used to be great. but recently, say in the past 6months to a year, they have gone down hill, i've noticed i've been getting slightly overcharged on my $49 Cap ever month, it went from being $50.01 and today i got my bill for $69.84, I know for a fact that there is no way I could have gone over the bill as I was away for some of the time and when I was in SYD I couldn't get reception to makes calls or use the internet. I decided to log on and check my bill, i've been doing that now for a few hours and it comes up that there is a problem retriving it.. This is so unbelievably frustrating.. I am seriously considering moving to another provider...

I am with 3 and have been for 4 or 5 years, I live in Far North Qld and was able to get reception out at sea or up in the tablelands and beyond, outside capital cities 3 used the Telstra network. Last year at some stage I was getting no signal at times in Cairns & from there on the failure rate increased. I found out 3 was bought by vodafail and all calls to 3 care assure me it has nothing to do with that? To get out of contract they want me to pay an exit fee!! I am paying for nothing now so I guess they figure I'll pay to say good bye? I wish for a simple life.....alas technology has me waisting more time chasing my tail!

Well I don't know what vodacorpse has down here on the gold coast. woke up this morning thought my business mobile was broken couldnt get any data. after many reboots and hidden menu network settings changes 45min later back online only on 2G then my personal mobile decided to do the same. these idiots couldnt organise
finding there way to their workplace.

Data services not working. Mobile network status is stuck at 'turning on.'

am in Adelaide's northern suburbs and use Vodaphone network via Justprepaid mobile - have no coverage tonight [May 10] - Vodaphone's website reports no problems in SA at present

When I first came to Australia about a year ago, I was surprised and unpleasantly intrigued learning that you have to enter into contract.

Where I come from, locking contracts are ILLEGAL - forbidden by the law.

May be this is a good time to rise this issue on a state level and ban service contracts for every single service provider regardless of service type.

After all, the CONSTITUTION STATES THAT I AM A FREE PERSON WITH FREEDOM OF CHOICE AND WILL.

If I am happy with what I get I will bare with the service provider, otherwise I should be able to walk away ans seek better deals.

I have 9 out of 10 calls drop out and also have the problem of delayed voice messages and failed text messages, all I would like is to be let out of my contract so I can sign up with a provider that can deliver what they say. I'd liekt o hear from people that can tell me the best way to deal with this we all know once your in a contract with these guys they hold on to you like a dog with a bone.

This is just received in my mailbox

Quoting:
Your Exclusive Mobile Broadband Upgrade Offer

Great news, our new 850MHz Network is now available in your area. The new network may provide you better coverage and signal strength for those with an 850MHz compatible device in a 850MHz coverage area.

To get your FREE Vodafone Mega Modem which is compatible with the 850MHz Vodafone Network (worth $79), simply renew your Vodafone Mobile Broadband contract for 12 months on our big value $39 plan before 31 May 2011.
End of quote

My answer is - HELL NO.

And you know what's funny, my modem is already 850MHz compatible, but it took me 42 f****ing minutes to post these several lines of text.

My pocket wifi disconnects from 3G constantly and is slow

you know whats funny with all of you whiners, im with optus and my gf is with voda and bloody hell optus is way worse than vodafone, you all the see wrong in a company but dont realise how poorly the other ones are doing, so stop complaining it sickens everybody.

I have an iphone 4.
For about the 20th time in the past 2 weeks my phone is not able to send texts, receive or make calls, or even send/receive emails.
And them offering us free texting to keep us happy DOES NOT HELP WHEN YOU ALREADY HAVE UNLIMITED TEXTING -_-
*insert rude name calling here*

On Xmas Eve last year, Voda debited over $600.00 from my account for no reason. Took me 3 weeks to get it back over the holiday period. No explanation, no apology, no communication at all. Now, last week, they've taken $1049.00 from my account. No reason, I only owe them $23! Nobody can help me, they deny having received the money and insist I dont owe them that amount!! YES, I know I dont owe you the money so give it back! Nobody in India or Australia cares. I sent them my bank statement and guess what...they deny receiving it so I have to send it again. With 3 kids, a mortgage and about $100.00 left in my account I'm struggling. THEY DONT CARE!! If you are stuck in a contract with this hapless company, DO NOT SIGN A DIRECT DEBIT AUTHORITY! They've taken over $1600.00 from my account with no explanation. And yes, I'm still on hold!!

I was a happy 3 pre-paid customer, and even though some areas had poor reception, at least it worked well most places I needed it (work and home without roaming on). Since the vodafone merger, it has become incredibly unreliable and does not work at home or at work - with or without roaming. Shocking how it could go downhill so quickly. Switched to an alternate pre-paid vendor. (Never trusted post-paid since I was with One-Tel)

major reception issues and voicemail received 24 hours later... called to speak to them about the issues and Lara disconnected me twice nice work Vodafone!

Wireless internet constantly drops out "Diagnose Internet Connection". Mobile constantly says "Emergency Calls Only" "No Network" - why am I paying Vodafone for "No Network"???? Unbelieveable. Vodaphone store keeps saying - no problems at all in the area - the staff are being told to lie - shocking - NEVER EVER AGAIN WILL I SIGN WITH VODAFONE.

i hate voda i sent back the satchel and backing team ddidnt do there job right so i got a bill for 900 dollars

I posted the same post for the wrong area. Previously I put "ACT".
My correct area is "NSW". Hence I am posting it again.

I lost reception at Townhall station. I waited for 30 minutes and could not get any reception until I rebooted my phone. When there was no network reception bar it shows "NO Service". It often happens and it is a real pain. Specially when you are desperate to make calls and you get "No Service".

This was really frustrating.

I have been reading everyones pain on this website, I feel really guilty as the only things I have experienced since joining vodafone is cheap calls and a phone that works. When I first bought my phone I had some dramas with it so o went back to the store and they organized a new phone sINCe then it's been fine. When I was with Telstra the coverage was crap at home and they are soooooo expensive. Go vodafone I say ....

Claims about coverage are total B-shit. In many large regional centres there is simply no V-Fail reception at all. Roxby Downs for example, when I was there in October last year, and too many other towns on east coast to remember. Thinking about buying a flock of carrier pidgeons...at least I could rely on them to get the message trough quicker than V-fail.

Using V-fail for wireless broadband (using Huawei Pocket WiFi). Always shows strong signal (lower North Shore) but drops out regularly and SLOWWWWWWWW. Has occassionally shown fast download but so infrequently it might as well claim dial-up modem speeds, and even that would be an improvement.

Residing in the Gungahlin area... Completely No 3G coverage when I'm @ home (having to rely on my home wireless network) or anywhere in Canberra for that matter... Been on to Vodafone quite a few times, informed that they are still re-working on their towers for the area (this was well b4 xmas '10) & still no no resolve... Everytime I call them they can mysteriously credit my account $50... Still doesn;t help with coverage though, the phone they sold me, they now inform me is one they don't recommend (SonyE X10 - Didn't tell me that when I was comparing all the phones available - was the best phone on the market) Now Im stuck in a 24 month contract & I want out....

We have 4 phone p;us an internet USB stick that we can not use. The internet is not available and we are paying for this monthly but have not used it since August last year. Our phones constantly drop out, have no service and cut out when in the middle of phone calls. Also over charges for incorrect calls and even charged for 1-2sec intervels even when the calls never connect or call out.

CANT make any sense of what im saying nor when i ask to speak with someone eal it doesnt understand ahhhh i just want to top up vodafone sux

Even in the city you can't get reception with Vodafone! What the hell is with that! You'd expect that's the best place to get coverage. Tempted to change to Telstra but their service is so shit, it takes 45 minutes just to get a hold of a customer service operator! Vodafone have good plans but I hope they can sort out the coverage thing!

no service in subi alllll day friday 6 may...and before that the easter sunday NO TEXTING OR CALLS!!! hardly ever get full reception and i'm sick to death of delayed texts

I have been with Vodafone for at least 6 years! Up until mid June last year coverage/calls/sms were all fine... Particularly over the last 6 months I have had consistent problems with delayed sms, calls dropping out, broadband coverage both on phone and computer were horrendous. Whilst not on contract I persisted because it was easier however the frustration at paying for a service Im not getting really pisses me off. I swapped to OPTUS today! I can make calls, load pages almost instantly and send and receive sms without any problems.. Enough is enough Good bye vodaFAIL

I am in a mess where I would like to resign from vodafone as the service is not good enough!!!!
3/4 of my calls to my friends they cannot hear me! messages arrive late and mostly I am fed up with paying a service that do not match the contract I have signed!

Any advice for a resignation process would be more than welcome

Issues with mobile broadband reception

Texts not being received by people I've sent them to.
I've received texts that have been incomplete hours late.
Calls always dropping out. outside/inside no matter.
Bad customer service when calling up.

Delayed SMS's sometimes by days. Have good reception then it drops out requiring a phone restart with good reception again. About 30% of calls seem to drop out. Vodaphone pretending it seems to be an unusual occurance. Good phone coverage and no intenet. Thats all!

I have had repeated problems with receiving and sending text messages. At one stage I was on the phone to Vodafone every day with a new issue. One day I wouldn't be able to receive text messages, they would "fix" the problem, then I wasn't able to send text messages!

After many phonecalls and my precious time, they are now telling me there is no problem on their end, that it must be the recipient / sender's network, not Vodafone. There are particular friends that am I not able to receive messages from, other days it is just everyone.

I have done the usual "fix" of turning my phone on and off, once it worked and I received about 15 text messages I had been waiting for. Since then, it hasn't worked to turn the phone on and off. I have inserted my Vodafone sim card into my work Telstra mobile, and about 10 messages came through on the other phone that I had been waiting for. I tested it a few times and had friends text me whom I could never receive texts from and it was fine. Over the weekend, the problem has come back again.

I am extremely frustrated at the very least and am seriously considering moving to another provider.

I live in Port Douglas FNQ and vodafone reception here has always been extremely lame ever since i moved here a decade ago. I was assured by the vodafone rep that after they had upgraded the network to 3G i would have reception pretty much everywhere. This is so far from the truth that it may as well be on Mars. If anything the reception is worse. Half the time i try to make calls i get a 'connection failed ' message , texts take several hours to get to me and there are at least 5 major reception 'black holes' within the space of a few km's from the town centre. When i called vodafone to report it they proceeded to 'check' the reception in my area and then informed me that it was fine and there was nothing they could do. Bollocks. I have had enuf.

It seems now most times I try to send a txt to another vodafail user, the first attempt fails but the 2nd attempt works, even though I have full service, it takes about 2 mins before the 1st attempts fails.
Why is sending a simple txt now take so long.
On top of this I regularly loose all service on my mb and have to do a full restart before i can use it again...

I cant send or recieve any picture messages! Reception is always bad and i get voicemail hours after a person has left a message. Very bad for my buisness!
Only 500mb of data when it was clearly advertised as 1gb but they get away with it because i get 500mb of navigation. I dont need it i have a navman in my car!!!! You would think the salesman would have told me. Doing my best to get out of my contract. Vodafone sux!

Migrated 2 phone services from 3 at their insitance. Nothing but trouble since! Getting double charged, 1 service took 4 months to migrate for no reason. Still unresolved. Thank God for the TIO!

The service seems to constantly drop out! HELLO!! I want my phone to....make calls!!!!! What a crazy idea. If I do manage to make a call, it often drop outs and sometimes I can't call back as I have NO service. Voicemails never come throug on time - anything from 5 hrs up to 3 days late. Over the Easter weekend, besides the lack of texts, I had no service most of the day and when it did come up, messages were severely delayed - my voicemails didn't come through until after the weekend!! I HATE VODAFONE!!!!!!!!!!!

3G internet is Sooooooooo slow on vodafone! I'ts like dial-up!

OMG the reception is so bad with Vodafone! i was at soundwave at the beginning of the year & i had NO reception ALL day which sucked big time coz i couldnt meet up with other friends, as i couldnt call them to meet me somewhere. i had to made meet up times & places with the people i was with, it was very annoying. Also they always have melt downs, they had another one of monday (6/5) which is just a piss off. i'm on count down til my contact ends so i can move over to Telsta, they may just more but least i'll be getting the service i'm paying for.

Central coast is plagued with blackspots, and its very rare to see a 4-5 bar connection. Speeds are very good however, never less than 200KB/s. Pings are shocking, due to wireless backhaul I expect?

Website went down for maintainence saturday night and wasnt up till 9:30 sunday. I needed to make a call but I couldn't recharge.

Go into a shop in an urban area - immediately lose reception.

I have come back from overseas and had my service reinstated - however I have moved from Melbourne inner city to approximately an hour out, and now receive no service at ALL, despite being assured that it is covered. I have been told to switch my 3G to 2G - to no success. I have been spending time in Daylesford, Kyneton, Mornington, and Rye to NO SUCCESSS! Help! Anybody got any solutions?

my broadband signal is very poor 95% of the time, at best i get poor signal, thankyou very much vodafone for doing nothing at all after dozens of phone calls & complaints. love the non existant service!! NOT!!! 1 more week until my contract runs out & goodbye after 13 years as a customer...

cant make/receive calls while in my house i have to be out the front and even then im lucky if i can make a call or send /receive a msg ..... BOOOOO VODAFONE MAJJJOR FAILLLLLLLLLLLLL...

can't get reception! if and when i do it cuts out! can't send messages! people call my phone and get told it's not available all bars are showing but phone says no network very very frustrating!!!! in the meantime each day that goes by is a day closer to expiry date! NOT GOOD ENOUGH!!!

I am in Port Lincoln, SA. I had no service from early Friday morning to about 8pm Friday night. I spent a long time on the work phone to Vodafone, but they could not explain the service failure, said it must be my Sim card and are sending me a new one, which will take 4 working days. I would like to know if anyone else in this area had service troubles on Friday?

I am led to believe that The Big Red and My3 are know one and the same - explains a lot - Not happy with either

I have been a happy, loyal Vodafone customer for about 8 years, up until all of these problems they've been having lately.... I have experienced terrible service, overpriced bills and complete loss of coverage, all in the last 6 or so months. And for all of this, I have not experienced one offer of reimbursement!
For this Vodafone, I will not be signing a new contract with you come October.
I actually am looking forward to switching telecommunication companies!
You have been a big fat fail in this one Vodafone!

I'm supposed to have my monthly spending direct debited out on the 6th of every month. This didn't happen yesterday and I have a terrible premonition I'm going to get double billed (it's happened in the past). So I go to log onto MyVodafone to check if that's got anything. Suprise suprise, it's down, as it has been every time I've gone on in the past month! FAIL!!

I am so over having to apologise to callers about the poor reception. Having to go outside my home into the front yard and almost onto the road is frustrating.

there is an article in the Sydney Morning Herald today about the number of complaints against mobile phone companies, the irony is that it took me 4 attempts to read it as the 3G Vodafone network kept dropping out!!!......nothing has changed since I signed up mid last year!!!

Use my phone for my business in Mackay after switching from Telstra for a better deal. Calls drop out half way through conversations and it is affecting my business. Go's from 4 bars of service to no service in the same location. No service anywhere in the coalfields inland from Mackay.Have to complained to them several times but nothing resolved. On a 24month contract and just want to get out of it and return to Telstra but it will be expensive.

Constant drop outs...and connection failure .