Over two hours on hold on several occasions. And the same song lyrics kept on being played, "I don't want to be lonely no more" sung by Rob Thomas. I wonder if they get the irony.

I love vodafones pricing, that is not at all an issue and anyonee who would argue otherwise should be shot, but vodafones coverage, now that is a disgrace. I live 5 km away from a highly populated area, and I average 1 or 2 bars of reception out of 5. and cannot obtain 3G, but only this E Internet crap. if vodafone improve their coverage they'll be the best phone provider in Australia.

attended a "marriage ceremony" invitation for 3 and Vodaphone today. The reception afterwards was shit. There was only one bar.

So I have a $49.00 cap, 1 day before the end of my billing cycle I checked my account and had $7.00 remaining credit.The next day I did my usual checking emails and light internet browsing,couple of calls(no videos or downloads) and then I get whacked with a $265.00 bill for excess data!!!
I'm in shock, how can they do this. charge per kb!! Don't know what to do now as that's a big bill for us to pay. definately not renewing my contract with vodafone. It's pure corporate robbery in my book.

on hold all after i started at 1300 hrs and finished at 1700hrs... was hung up on twice and in the end nothing was resolved!! no happy

i live less than 15 minutes outside melbours CBD and i cannot get reception at home...... this has been happening for 3 yeras now, ive been waiting for them to improve cause i llike there plans but this has gone on too far,
So i called them and they think that it is my phone, although i have tried it in many others and is still the same so.....Optus is looking good right about now.
Oh and they want me to pay to exit the contract!!

guys i see many of you wasting money calling from other mobiles to complain to vodaconns, dont do that just insert the broadband sim into your mobile and call the customer care or vodaconnany num. i did that. it works. pity that chap who spent $63 dollors on calling them.

this is absolute BS! I have been with vodafone for 6 years and as of the past 2 have had nothing but trouble!,
to send 1 txt msg it takes 5 minutes of searching as it drops out soon as i hit send?
majority of my friends on prepaid have cancelled their sims and have gone to either telstra or optus...
thats just the reception, dont let me get started on the customer service! rude little pappadums !

Man can you believe it. I walked straight into the vodapit. bought a $99 offer they had in safeway and happily came home thinking i got a cool deal. Now i am getting GPRS but no 3G. called customer care and he taught me how to connect with GPRS only option. what a brain. Why cant all vodafail fans go to court and stop them from selling to new customers till they fix this network problem.

No service majority of the time at my home even worse now that I have a brand new Iphone 4
Cannot use internet at all on the phone due to service
Calls drop out constantly in other area
Was in the city of perth and only had one bar of reception
Had to wait over and hour on hold EVERY time I called
When I was waiting to get my phone the date they messaged me and the date I actually received the phone were a week apart
I managed to get through to them twice after being on hold and then they put me back on hold and disconnected the call!!

i dont think i should be paying for a service that doesnt work half the time, that drops out of reception, that wont let me make or recieve calls for hours at a time, ive tried calling the bulls*it customer care and ive never been able to get onto a real person i am deadset f**king sick of it if they think there going to get money out of me they have another thing coming to them

I am currently with vodaphone and up until Vodaphone merged with 3 I never had an issue with them, service was good and I had no problems. In recent months I have had numerous service dropouts and recently I have had my family and friends telling me that calls they make to me are going direct to "this service has been disconnected" not even to voicemail. At the same time my Fiance had issues using her iPad on a Vodaphone prepaid simm in the Adelaide CBD, that's ridiculous, towers everywhere and no signal and I have issues in Kidman park not even 15 mins from the CBD and issues in Woodcroft where I live. A month ago my fiance put in a techincal issue report to Vodaphone and a month later.... NOTHING BACK TO US, so now at this very moment I have been trying to get onto vodaphone to organize a way to keep my number but cancel my contract with no exit fees or crap like that for the hassle the put me thought and what do I get, a guy who has no clue and decided to put me thought to the cancellation which comes up with a message saying, sorry this department is closed and hangs up on me. called back and once more waiting and waiting to make a complain about that and to try once more to organize a way to keep my number on a new network but no fees and I gave up after a half and hour because I have a life outside my phone, but I will keep trying. GOD DAMN ASSHOLES

Despite having over $12 of credit on my sim, when I went to send a text Vodafone tells me, "Sorry, you do not have enough credit". I check my balance, it now says I only have 5 cents. -- This happens sometimes, Vodafone takes my money for no reason, then a week or two later sends a "Whoops, so sorry, we 'accidently' overcharged you by 1000x!" notice.

But it goes on, the next day I check my balance it reads: $0.00 -- not content to just take my $11.95+, nope, Vodafone must take the last remaining 5c too!

When I call them (took forever to get through!), instead of refunding me immediately the guy simply says, "You must have purchased something, made a few calls or texts and then perhaps forgot about them."

Uh, okay, I'll humour you, say that is true for the minute... tell me what service Vodafone offers that costs only 5c? Can't have called anyone, that's $1 per minute charged as soon as you connect; Can't have texted anyone, that's 20c; and my phone is really budget and old so it doesn't connect to the net. Seriously, Vodafone, what do you have that I can even spend 5c on? Nothing? Right -- so where did my money go?!

I first obtained A mobile broadband(pre payed)in August.From the beginning I was dropping out only occaisionally.Fair enough!I recently holidayed in Melbourne for 3 weeks(Doncaster & Torquay)No problems in Torquay,100ks from Melbourne,but absolutely no reception in Doncaster.Now that I'm home in WA,the problem seems to continue.On a Daily basis my Vodofone disconects,sometimes when i check it tells me i have been connected for a number of hours,but fails to mention that 1/2 of this time is spent reconnecting.I dont have a Vodaphone phone(thank god),but just 1 call to them cost me $63 & another $28 because of the time it takes to get through& the number of times they put you on hold.I'm an online Poker player & on 3 seperate occasions it has cost me Prize money as well as buy in money.My recharge cost me $150 for 12mnths.what a waste of time & money.LOL.its happening as i write!!!!!!

VERY patchy coverage, Poor customer service. i have just swapped to the optus "boost" network and cant believe that i have put up with vodafail for 7 yrs. The other telco's laugh at the joke vodafail has become

I bought an iphone with the express purpose of using it in a business context for email (and old fashioned phone calls), in my shop in metro melbourne and my reception is less than one bar 4 days out of five. I have called 3mobile three times and explained to somebody on the Asian subcontinent about the details of melbourne geography and got a total of "sorry. here's $10 off your bill". once. AND they charge me for roaming in METRO melbourne.
Thanks. That feels vaguely better.

Reception poor, very poor.
Call drop outs, something needs to be done!
it's not the same service it used to be!

BOOOOOOO!!!!

the store i re-signed my new contract at took my id (debit card, license and medicare) and gave my debit card details to vodafail and started a direct debit i did ask for and after noticing $400+ taken from my account thats when the complaint to the telecommunications ombudsmen escalated.

My reception, as we all expect is poor. However, I recently signed up and recieved a Samsung Galaxy S from the voda store in Greensborough VIC.

My phone was faulty, had a massive buzz noise coming from the ear speaker when making calls, to which the "manager" explained that all phones are different and it's normal. She spoke to me in very broken english and was very direct, leading me to believe that communication was going to be very challenging. Her and her junior employee decided that there was no problem, although 5 minutes prior to the descision the junior college admitted he could here "something" .. as soon as his manager said it was fine, he backed down and remained quiet.
I left the store only to return later with a Galaxy s to compare it to and it's owner for proof, she (the manager) could still not hear anything and the phone was "perfect" this time, the junior staff mbr listened and said it was fine. I had noted that her stong chinese accent had dissipated quite alot this time around, and her communication skills were much more adequete and easier to understand.

I had to request that other staff members test the phone, to which she asked 2 others to test, they did so and blantently said they could hear it was buzzing and not as it should be.

The phone was replaced, but I have found out it was a refurbished model.

Not happy, it should not take 2 attempts at the store, 1.5 hours of standing my ground with vodafone staff that are not qualified to tell me that I am wrong and the phone is perfect. Lesson is do not let them play you, be determined and fight... unfortunately you have to with these guys. It's like getting blood from a stone.

I was in the Vodafone store today trying to get my phone replaced or exchanged. They told me because this phone had already been exchanged once, they couldn't do anything and I'd have to call up 1555.
I said if they can't fix it I'd want to cancel my contract (WITHOUT cancellation fees as they are not providing me with the quality phone I paid for.)
They once again told me to call 1555.

I called 1555, I spent 1 hour and a half on the phone, got switched to 4 different departments, and FINALLY a guy told me I had to go into the store, and talk to them from there, if nothing could be done I'd have to call 1555 from the store and let the customer reps speak with the people in the department....

I've had one of my phones sent off to repair 3 times, they couldn't fix it, they gave me a new/different one. That one was faulty out of the box, they exchanged it, and now they are refusing to do more because this one is faulty too. It's not MY fault they gave my shitty quality phones.
Now I'm going back to Vodafone AGAIN tomorrow (in the past two months I've probably been there over 20 times).
The customer service reps have absolutely no knowledge about the phones, and they have the WORST attitudes I have EVER seen. I find it ironic, people complain about the overseas call centres...but I'd say the people I talked to at the call centre were alot nicer than the employees at the vodafone store.

Is there any way to cancel my contract without incurring a penalty due to lack of action/ service by vodafone?

Have posted previously on reception and drop out problems. New problem is that I tried online at the Vodafone sign to have the fone unlocked (the fone is Nokia bought from Vodafone a couple of years ago) As requested I typed in the fone serial number and the site told me there was no record of it. Went into a Vodafone store and they said they could not unlock it either as their system does not have a code for that phone to initate an unlock procedure. All this despite the fact that I bought the phone from them and they offer an unlocking system for their fones. The person behind the counter was reduced to searching with google online to see if he could figure it out that way! He said he has put in a request to sort out the problem and that I might here back in 10 days with an unlocking code. By then I will be overseas. It will be interesting to see if I get the code via sms overseas with Vodafone's global roaming. Last time I travelled with their global roaming it did not work after Singapore!

No mess any longer. i got out of two contracts because of their poor service. I was told the area i was in was not a good area, only problem being, i had been with them for 8 years!!. As i told them the last twelve months were the worst. Cut a long story short the contract states they provide the service you provide payment. i got them for breaching the contract and therefore sent phones back and was let out of my contracts, i am now with telstra and low and behold i can run my business. The only calls to drop out are other carriers.
I was a fan of vodaphone but will never use them again, i will use a carrier pigeon before using them again.

I can't play online games like starcraftII using vodafone mobile broadband this has been a problem since I bought the USB modem. Has anyone got any solutions?

I just love making phone calls with vodafail: 1st attempt, , nothing happens, the phone just says it is making call. Second attempt, you get a call fail signal. Third attempt, it goes straight to voicemail. Fourth tuyou finally get theology..of course all the while there is at least four bars of coverage showing.

It is rare for me to ever have full reception, even when in the CDB of Sydney. I've been a Vodafone customer since 2001. From 2001 - 2004 I lived in rural NSW and had substantially better reception then and there than I do now. It has gotten to the point where I'm not sure if I'm going to be able to use my phone when I most need it. I recently even had to resort to using a pay phone at Sydney Airport on a Friday at 5pm as I had no reception.

Pick up your game Vodafone or I will also be joining the vast amount of people leaving your services behind.

i never have reception anywhere in any location!! it drives me insane!! calls are cut out and some calls i don't even receive because apparently my phone is switched off or unavailable!! messages will not send and i cant receive messages!! i have called and complained numerous amounts of time, have been on hold for over 40 mins and all they have to say is "our service and coverage is getting better" what a load of crap if anything its getting worse!! i want my plan cancelled free of charge!! they have breached the contract i signed and i have every right to complain and have this service cancelled free of charge. vodafone has the worst service and coverage and i will never be a customer of vodafone again!!

Oh yes Vodafone, so you are sorting things out directly with your customers, try going back over your emails to see how many customers have asked for anybody from vodafone to do just that, and recived no response or got fobbed off.

I have phoned and emaild for months try may, june, july, august, september, october november, then give up, some emails just beg for someone to ring me back, you know my number ( but it doesn't work, so email me I will give you a land line to ring.

I have had to work in Central Queensland for the past few months, and I have no idea how Vodafone is allowed to market phones or Broadband in the Rockhampton area.

I cannot count on my phone working when I need it and my broadband would be best described as not working at all.

But get on the Vodafone website and it Shows the whole area of rockhampton as being a good coverage area. Ask the locals and they tell you that they have a lot of contractors from Brisbane and Sydney come up to work and all complain that they can't get coverage. Why are they able to sell the product as claiming it works.

I am talking about no coverage at the major shopping centre on the north side of rocky, no coverage at Frenchville, no coverage at Central Queensland University or Capricornia College, except for a few minutes here or ther in certain spots you might walk into and message bank fires up to deliver the messages for the day or two, but don't think you can ring the message bank or person back, only if you are very lucky will you get more than a minute or two.

On top of that they double billed me for my old broadband and my new one from march last year to about October, eventually responded to one of my many emails and phone calls, to say they may have stuffed up and would refund me some money, have had no response since (months), they seem to be making adjustments in my account. But despite many requests by email and attempts by phone have not been able to discuss with a real person who sounds half interested.

Have also lodged complaint with ombudsman,spoke to ACCC and Fairtrade, all seem to be unable to do anything much

where do i begin?
i've been overcharged (i pay a $79 cap, was charged $150 for absolutely no reason), i wasn't notified when they decided to switch billing info from hard copies to email, i rarely get coverage unless i'm in the most inconvenient place, and quite frankly, if i ever encounter Lara, imma punch her in the face.

Very poor reception and dropped calls all the time and delayed sms.

Having learn't that vodaphone has bought ot 3 Mobile broardban, I now understand why my internet keeps dropping out. I have just signed with another carrier and am in the process of cancelling my 3 account.It they ever answer.....after two hours waiting for my very important phone call to be answered........

For the past 4 days I have been getting delayed SMS messages and Calls going straight to minder without calling at all.

This is seriously frustrating and bad for business

I live in Beckenham, WA 6107.
I had an internet USB thingy from Vodaphone for internet at home, for 2.5 years.
It was often unuseable during kids hours (3pm to 9pm) - just would not connect, or dropped out straight away.
You had to do your internetting after midnight for it to work OK (not well, just OK).
Over Christmas 2010 it just wouldn't work at all. I've now cancelled my plan, and have gone to a different provider. Still have to see if they will cancel my direct debit payments properly!
What really pissed me off is that I was with them for 2.5 years, and their service didn't improve at all over that period - they didn't put up any new towers. Also, they had no trouble setting up a new plan in the shop, but were unable to cancel the same plan in the same shop! Said I had to ring up - and we all know what that means - two hours trying to translate for "Mrs Patel" in "Bangalore" (new surburb in Melbourne - didn't you know!).
Do not sign up with Vodaphone - it doesn't work and you won't be happy.

I bought an Australian Vodafone SIM in Armidale in early 2009. I was advised in April 2009 by the local Vodafone store that G service as strong as Telstra would be available for Armidale by August. Not too long before that date, the store closed without fanfare, and users were referred to Lismore for service. I had been in the store just a week before, and one would not have known that this was going to occur.

Given that Armidale is a university town, neglect of service, is astonishing. National broadband therefore patently has a place in this town.

Dropouts of service were frequent. One would not know if and when service would be available. Texts could be received hours later. Voice calls were frequently diverted to voicemail, to the great annoyance of my callers. I thought this problem might have derived from my handset until the Vodafail article made me aware that I was not alone in this experience.

Vodafone mobile broadband also was delivered at less than dial up speed most of the time, and even at early hours of the morning (6-6.30 a.m.) or later in the evening (10 p.m. onwards) were also subject to dropouts, or lack of availability.

Certainly Vodafone staff have promised more than they can deliver, and steps should be taken by its management to markedly improve service or change descriptions of their quality of service.

I am not an angry customer here but I was at a Vodafone shop yesterday to test to see what I was reading was correct. I tried a phone in the shop and went onto the internet on it. It had full bars and on the 3G network. I noticed that the internet was extremly slow and kept coming up with an error messege. I would never buy from vodafone anyway. They really are vodafail if there shop was also showing signs of crappy service.

I just want to share my experience of Vodafone in Auckland, NZ.
For two years (2007-2008) I found as a Half Moon Bay resident, paying on an annual plan, reception had continual dropouts on account of transmitter clashes according to two of their technicians. Receipt could be coming from Glendowie, St Johns, Highland Park and other points of the compass.

Now back in the area in 2010, on a prepay I find that:
1) I get through to Vodafone to be able to select the options for adding funds without problem, but although the 12 digit prepay numbers are dialled correctly, they do not necessarily get heard correctly. Today (23.1.11) on entering the correct number for a new prepay voucher, although this number was only entered once, Vodafone automatic voice advised me that I had exceeded my attempts (only one) to enter the voucher number.
2) Yesterday, although a V8 card enabled me to dial an Australian Vodafone mobile number correctly twice, on the third attempt, I was informed by the automatic message system, that calls to that network number were not permitted!
3) Worse, on 29 November, I was speaking to a landline source a few minutes before midday. Yet a critical text message, lack of receipt of which has potentially affected my longevity, sent at 12.01 by the same source, did not arrive until two hours later! Thanks, Vodafone!

Receiving texts hours after being sent. Spending loads on credit cause my calls keep dropping out and i have to call back. Voicemails not coming through till the next day. Never being able to use my web data cause it never picks reception up.

I recently got onto the "infinite 45 Business Plan" and lasted just five weeks. I was careful to only sign up on a month-to-month basis so I would not have any difficulties extricating myself. I was frequently getting the "Searching" signal or the "No Service" message in areas that are loaded with Vodafone towers. At this point I should make it clear that I was using an iPhone 4. (I would like to know what percentage of the complaints relate to this type of phone). This situation is just not acceptable as this is my primary means of communication and my business phone. I was told by the sales rep (after I had quit VF) that these "problems" only occurred in Sydney. He said that he hadn't experienced ANY problems with the exception of that Saturday when the whole of WA was without vodafone. He was using a Samsung handset so is it just a problem with the iPhone?

I was on hold for 43 min and 27 seconds , Just to find out that I was Given wrong information by one of the Customer Service Agents @ vodafone.

I am on the $79 cap plan, and every month I pay by Bpay, I always pay my bill as soon as I receive the email. I have paid a bill due 29th december 2010 and just recently got an overdue bill $157 pay immediately, so I paid it and haven't challenged it. It's happened about 3 occasions where my bill was overdue. Has this happened to anyone else? I have always paid it and now when I pay my bill I email it to myself with the receipt number so in future I have proof. My plan is ending in may 9th so I think I'll be shopping around for a cheaper plan and a better carrier.

I have two phones on plans with vodafone. After 6 months one of them started playing up, after a LONG and DIFFICULT process (including sending the phone of for repair 3 times, which all proved to be completely unsuccessful at fixing it),
Vodafone agreed to exchange it for a different phone.
They gave me three phones as options for exchange. (I would soon come to realise that any of the three phones they allowed me to exchange it for all had MAJOR faults. If anything they were agreeing to exchange it for one of them simply to get rid of the phones).

I ended up choosing one, after WEEKS my new exchange phone arrived in the mail! I turned it on, and within an hour I realised it's Wifi was faulty and playing up. Took it back and they gave me the same phone except a different handset. Same phone, same problem. Looked up solutions on the web and it appears the design of the phone is the reason for its poor wifi...so it's the manufacturers fault? no. It's vodafones fault for providing that faulty phone to begin with!

I took it back today, and they said they can't exchange it or send it for repair because it was already an exchanged phone.

They basically implied that I'm somehow trying to scam them. Yeah, right. I LOVE going to vodafone every day and wasting my time arguing with employees who don't know half as much about cell phones as I do.

Way to go vodafone! I'm sure the evil, nasty, and greedy consumers are trying to screw over the friendly, understanding, and innocent corporation!

i just recently signed up to vodaphone from 3 network, and it is a disaster. i live 5kms from cbd and get bad reception, messages arrive late and phone conversations blank out and cuts off. when im 20kms from melbourne cbd, i have 1 bar of reception. when im in port melbourne at work, i get 1 bar reception. i have just signed to a brand new iphone so waste of money.

I cannot rely on my vodaphone connection at all, especially in the last 3 months. It is very frustrating. People- friends and family and work colleagues think I have switched off my phone because they can't get me. My phone just switches off, freezes, can't get a signal. And I'm talkign just my suaual area of living and travel around Wollongong, Sydney. Not Tasmania. Although when I was down there last May I only got a signal right in Hobart. Im very annoyed. If I could get out of my contract I would. Too unreliable by far, Vodaphone are not holding up their end of the bargain! cheers, Helen

Bad service in the 3194 area for a year now or more....So over it!!

Sometimes i didnt get text message's that were sent to me and vice versa. The message bank messages get thru a couple of days late. Service keeps going out. They promised a 3g service where i was which is the main reason i went with them a month later i asked where was it and they said it wasnt happening now. Stuck with slow Edge.

very poor reception

I'm glad I have prepaid and expirey is 24/1/2011. Although I have around 1400 MBs left to rollover, there is no way I'll recharge with them. It's a miracle I've been connected this long to write this message. I feel sorry for those who are post paid and are contracted.

I have been trying to cancel my out of contract phone for a week now. Everytime I contact Vodafone, they tell me it has been done but the phone is still active and now they have billed me another month in advance. Problems also with my daughter trying to set up voice mail. Called customer service and they couldnt help, said (from Mumbai) to call back in four hours to try again. Who has time to be talking to Vodafone and being passed around different departments?

check out google "vodafone UK tax bill "

same as others dropped call, bad coverage and the worst thing is that now my email account and some other private account got hacked knowing that vodafone publicised private details on the net... THanks Vodafone !!!

Reception in Shellharbour village is absolutely horrible on there website they say that they have full 3G coverage there but I'll be lucky to find 1 bar for more than 30 seconds. I have an iPhone 4

Network problem at MAIN CBD Sites,internet sucks, switched on roaming most of time even you are in the city. No network coverage at 30K radius from city. SUCK SUCK SUCK

My son was addmitted to hospital last night 22 Jan 2011 and he rang from hospital and stated my phone went straight to vocie mail this service didn't not work and hasn't since I got a new phone even after having switch back on. It was lucky that it wasn't a life threatening situatition but had been so I would never have know about his injury & addmission to hospital, in the scheme of things I believe it to be serious but obivously Vodaphone don't live could be lost or else seriously injuryed what are they going to do about this service or lack off.

Originally lived in brisbane, joined vodafone 5years ago. No reception issues however furthest I ever went was sunshine/gold coasts.

Moved to Wagga Wagga for work for 24months where reception was rather pathetic unless I was in the town centre. Since moving back to my wife, in the ACT (12months ago) had similar problems of dropouts, no connections, delayed sms and overall rudeness from the call centre when I queried them about a bill issue.

For these issues to be in the aust capital city..... rather amusing i thought.

However chose to continue using but drop my cap from $99 to a lower one. Spoke to a hard to understand however extremely polite call centre girl. She informed me it was policy that you had to exit the contract, costing around $800 and they would be happy to start me on a new 24month contract. After 'enquiring' with her supervisor, this fee would not be waved for any reason. This was explained to me when i signed the contract....apparently.... i wouldnt have signed if they told me this policy.

All this after my wifes carrier (optus) charged her an admin fee of $33.95 and gladly changed it down with NO extension to time in contract. They did this INSTORE aswell.

Subsequentally I laughed it off, cancelled my contract and am now an optus customer.... Only fault there was choosing the samsung 'tradie phone'.... more fragile than a house of cards but anyway.

Vodafone network was good this year but over December Xmas 2010 it was and still is atrocious.
I have experienced (and when I say "I" I mean my corporate group plan which consists of 4users who have experienced the exact same issues), call failures, call drop outs, and slow voicemail or no voicemail.

I use my mobile for business 90% of the time so it is vital for me, I a, a builder and I need it to order materials contact trades and organize jobs. Without this my business suffers and I have to constantly ring people back as the calls have been failing.

In summation I am thinking of changing carrier, and joining the class action against vodafone.
If everyone with the same problems joins then we can make a change..

I have all the same complaints as the rest of you. Ask Vodafone to stop charging you and place you account on hold. I have asked Vodafone to stop charging me until they fix the problem. So far I have not paid a bill in 3 months. Best of luck.

Bought my mobile broadband stick in Brisbane and the Dick Smith guy asked if I was planning to be in any remote areas, because he said Vodafone coverage was limited out of main centres. Well here I am in Sydney CBD (Pitt St World Square) and for the past four days have really only been able to connect in off-peak times. Since when was Sydney CBD going bush ... only when you're with Vodafail apparently.

I have an iPhone 3G with Vodafone. They can't work out why I can't send emails from my mobile when I'm not at home using WiFi.
Calls drop our regularly.
Often calls go straight to wife's message bank for no apparent reason (also 3G iPhone with Vodafone), and vice versa, but does not show there is a message in message bank.
Text messages slow to arrive, especially MMS.
General coverage is terrible.
All of the above is very frustrating as we have a toddler and another baby on the way. If anything was to happen, it might be too late before I'm aware of anything.

I can only access my account balance through 1555 which means I have to wait a min. of 30 min and then talk to a customer service operator I can barely understand. Brought issue forward and was told it would be fixed within a week that was 4 weeks ago. Anyone else experiencing a similar problem?

40 minutes ago I rang vodafone to lodge a complaint about my service etc. The lovely lady Lara, told me it would be more than 30 minutes.. Ok fine fine, 40 minutes later Lara calls back,"I will put you through to someone now", music begins playing I am waiting 3 minutes later the call dropped out on me. So now I call back and ask Lara to call me back again.. If it happens one more time I think I am going to stick pins in my eyes.. This is crap, I can't even connect to an employee without the call disconnecting.. *bangs head against the wall* thanks a lot vodafone!

My story is like so many others.........

Dropped calls, erratic coverage - one minute it's there, the next it's not

Called and emailed to complain a considerable number of times and yet to speak to anyone or indeed receive a response

I have been with 3 network and all along (joined wiht 3 nearly 2 years ago) the reception was fine till last 2 months wheres my signal reception dropped out few times in a day. I received my text message a day later and familty and friend can't get through to me. What going to happen if the call is important?? Maybe is does not important to Vodafone but for us as customer, IT IS IMPORTANT. Without us as customer Vodafone can't exist as we pay your wages and YES thats including you Vodafone/VODAFAIL CEO!

in the 4 weeks that i have had my phone i have received 3 bills totally owing about $250

3g reception is junk. i got better reception out in Tawonga than i do in my house in Albury. phone calls are rubbish; sometimes they cant hear you when you are talking but you can hear them fine and calls get dropped
multimedia messages say they are sent but they rarely get received.

i live in an area where i have almost full reception on my i phone 3 and constantly experience drop outs, even trying to talk to technical support was useless because my phone would drop out when i was on hold. when calling from another phone on my many attempts to talk to technical support i was put on hold on average an hour and a half. one time i was on hold for 3/4 hour to techincal support and after the phone dying from the battery running out i called back to find out that i had been on hold after the support team had gone home.... i am now waiting to hear if i have a chance of getting out of my contract without any cost.

I'm on the $55 p/month post-paid sim only plan... when i signed up it was 500mb of data a month, now it's 1Gb, not only did they fail to tell me this but when i rang customer service (after waiting 25mins) to get it upgraded... THEY SAID THEY'RE BUSY AND WOULD DO IT LATER?!?!?!?!?!?!?

THEN, I got a bill saying I owe them $172.80 for this month because of excess data usage. WTF. I figured it's just because they hadn't added the extra 500mb yet... then i look at the bill for when i supposedly used so much data and what do you know, THEY HAVE ME USING $25 OF DATA ON A DAY WHEN I WAS ON WIRELESS ALL DAY!!! and more data used on days where i was working all day and had my phone off... I don't have apps that use the internet that much so how about Vodafone stop MANUFACTURING my bills. These lies are bullshit, and i'm not paying that bill, not with all the dropped calls and late texts etc.

VodaFAIL.

Check this out and before you write me off as crazy I mean really check it out... maybe this explains where Vodaphone and 3 are coming from and why they realy dont care about this mess they are in. Vodaphone is the worlds largest carrier and as far as they are concerned they are laughing all the way to the bank. Any press is good press. I read in the Herald Sun recently about vodafail and the class action and 2 pages later Vodaphone has a full page advertising article promoting their new plans. Surely they must be in breach of some law (trades practises act perhaps???) that says if you cant service the customers you have now then you shouldnt be allowed bring any new customers on. Its kinda like selling a car with a faulty part and instead of recalling it and fixing the problem you just keep on sellin more cars... crazy!

As I said before Vodaphone is the worlds largest mobile carrier. Three mobile was (maybe still is the 2nd largest)

After researching some more obscure aspects of these 2 companies it seems they may have been in bed together since the start (of 3 anyway).

The following website shows the motivations and inspirations behind some of the worlds largest corporations logos. Copy this link into your web browser and see for yourself and decide

http://pakalert.wordpress.com/2009/06/20/top-5-most-sinister-corporate-logos/

http://www.youtube.com/watch?v=4_jOGAwpmCs - Vodaphone logo mystery

and if that wasnt strange enough it seems like the 3 merger must have been done when they began...

check out the 3 logo here

http://www.youtube.com/watch?v=Cb87bpnoQww&feature=related

(FYI there is a 3 network and Vodphone network in Italy)

You decide what is going on. When I was a kid back in the early 80's the priest used to say at church that in the future we would all bear the mark of the beast 666. Seems like he was right seeing as I now carry it around everywhere I go with every step I take being recorded and tracked.

-Dropped calls
-Calls going straight to messagebank
-No data for hours at a time
-Long wait times when contacting Vodafone *Customer Care*

I have sent an email to network.feedback@vodafone.com.au outlining my issues and am awaiting a reply.

I'm so sick of having to call people back because my phone doesn't ring, or drops out. I work right next to Central Station in Sydney, in the middle of the City, and it seems my office is a black spot.
Even though I'm on a $69 Cap, I always go over it because I pretty much have to return every phone call I receive.
I hate Vodafone, I've never been with them before, had always been on postpaid with my own phone and within 3 months of signing onto Vodafone in Nov 2009 I became quickly disgruntled. I complained to all my friends who were using them and they said it had gotten worse over the years.
I will cancel my contract as soon as possible.

(Quoting 14244 Someone from NSW)- Having Same issues...

Me & my wife's mobile coverage, particularly in our home is terrible.
I can rarely have a conversation on the mobile as I cannot hear anything & eventually the line drops out.
Then I have the expense of calling the person back on my land line.

Incoming calls rarely come through & generally go straight to voicemail where thereafter I have the expense of calling my voicemail & then the expense of calling the person back on a land line.

I can receive SMS messages hours after the person has sent them, Similarly when I send SMS messages.

This level of service (or lack of) has been going on for months & I cannot continue like this.

We are now seriously looking at other providers

I live in Beerwah on the Sunshine Coast (4519), Approx 20kms from Maroochydore's CBD.

Was trying the use the net on my mobile whilst in bondi last night, and it was struggling so bad.

Internet seems to work great for 5min, then stop for 2min, then start again.

I had a 2 year contract with them starting 2008 and had an iPhone. Since day one I had no msgs or calls being received on time. I would receive voicemail the next day and msgs 2 dys later. I raised the issue and for six to 8 weeks I had no response. And even though I paid for extra warranty my phone was not fixed. I raised theissue and they blamed the iPhone and told me to buy another phone and they will credit the amount paid to my bill. ( aka make advance payment on my bill) I said pretty much go $&@! Yourselves. So then they gave me a new contract and new phone. That I cant seem to get out of! Unless I pay off the remaining amount on the renewed 2 year contract. :(

Firstly,I got charged in my first month, and incorrectly I should add...too scared to call customer service as this would mean an hour waiting time...I'd rather pay the incorrect bill amount than wait for customer service.

Waiting for over an hour for customer service!!!! I know its a free call but I'll never get that hour back it my life! I actually hung up and tried at a different time only to waste another 40 min of my life.

Me & my wife's mobile coverage, particularly in our home is terrible. I can rarely have a conversation on the mobile as I cannot hear anything & eventually the line drops out. I have the expense of calling the person back on my land line.

Incoming calls rarely come through & generally go straight to voicemail where thereafter I have the expense of calling my voicemail & then the expense of calling the person back on a land line.

I can receive SMS messages hours after the person has sent them. Similarly when I send SMS messages.

This level of service (or lack of) has been going on for months & I cannot continue like this.

I have emailed vodafone about this issue & they replied with an auto generated email response saying:

Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population.

I live in Kingsford in Sydney (2032), 5kms from the CBD. Their response doesn't cut it.

I have also previously called Vodafone & they initial call, I haven't heard anything back.

Phone calls drop out
Delayed SMS
Poor website- could not update my details through their website
Lara is very annoying
When I tried to upgrade my phone (ie spend more money), Vodafone staff had no idea.
I use my phone for business, I am self employed.

Cannot use the service for a business.

I thought I had heard the last from these tools when I went through the TIO and was released from my contract back in November, but no they are still sending me bills every following month.

Divert to voicemail always comes back on despite being deactivated ... As a pre pay customer this means you have to call 121 and pay to retrieve messages ... cost me over $30 this month.

Trying from to get my plan changed from 250 to 600 minutes/month. Vodafone wont even return my calls - there customer service centre is too busy - and I want to pay them more money!

I have been a customer for over 10years and every time I deal with them I come away feeling totally frustrated at the lack of service. I don't expect any change however - they continue to completely ignore the sentiments of their customers for years on end.

No coverage for months/no action taken as ordered by TIO to contact me for a resolve.
Calling TIO again to report no Voda contact to me.
Looks like a dissolved contract tomorrow!
I wonder if they'll want my iPhone back?
If so it will go back to them in a coffin!

Thanks Central Auckland contributor. Wonder if you are in Herne Bay? Our contract about to end too so will move to 2degrees.

I had a Vodafone contract for broadband and couldnt get any signal in Bridge Street, Sydney CBD. The freakin CBD. Everything was patchy outside of the CBD and nothing existed in regional NSW.

Ditto for phone calls. I gave up and moved to pre-paid with another carrier . . . for the fun of having vodafone I paid over 2k in costs . . to not use the service or make calls / internet as the service quality was terrible.

The customer service staff were quick to tell me I needed to pay out my contract to get out of it . 2k down the drain all up

I will be honest, It use to be pretty good for me. I have been with them for 12 years.

Now, the reception is poor in multiple different handsets, txts can take an extended time to be received by a recipient, 1555 Customer service has shockingly bad waiting times.

Recently I called to find out when my contract ends, which was Feb (one month away). I told them I will likely lower my contract at the end of the month, not really interested in another handset or go as far as canceling and porting my number to a new carrier. The customer service operator didn't even talk about it or offer anything to me or suggest talking to sales, just said "is that all you wanted to know?".

In my opinion they obviously don't want my business anymore or at least provide a deal to longer term customers or attempt to pursue me to stay.

I live in the suburbs of central Auckland New Zealand. I use to spend anywhere from $250 a month or up to $500 if travelling overseas for about 10 years with vodafone. I found their service crap, frequent call drops text messages don't get received and so on. I must spent $1000's of dollars on first minute call trying to call be back after being cut off. I logged a job to see why there was frequent call drops in my area, after countless hours waiting and talking to merry go round techinical/support team over a period of 1.5 years attempting resolve the problem Vodafone decided to just close the job without investigation or advising me. I called again to re-log job, after 3 months they finally mobilized their techinical staff to have a look at the area. I managed to talk to the techinician myself and he said that my area was well-known and documented for BLACKSPOTS. OMG! I had been fighting vodafone support staff for almost 2 years to get something done which was already documented??? Did vodafone come to the party and compensate me for all the call drop-outs? Doubt it... They are a bunch of sharks and they'll never get another cent from me. Needless to say I was one of first to lead the exodus from Vodafone to 2 Degrees. My phone bill has dropped considerably and no more call drops.

Their support staff is only a drawn out distraction to bleed you of your hard earned money so you will be dissapointed in 6 months and not today. The only way to make them listen is to hit them in the wallet leave vodafone today!

I bought a pre-paid vodafone as my old ph broke. Spent over 4 hours that day I bought it trying to register the phone/sim etc cos it wasnt working from the handset. When I called the call centre, because I didnt apparently have a vodafone number, the system hung up on me bout 4 times. When I finally got through to a person,their English was so bad (or they were in an Indian call centre) that she couldnt understand what I was saying and said she would get someone to call me back. She asked for my phone number to call me on...well...i gave her the number and she repeated it to me and it was wrong, tried again...wrong...tried AGAIN..wrong..tried again..WRONG!! this went on to the point where I said to her 'look, we are going to do this one more time very slowly... ' i made her repeat each number after I said it...she STILL had it wrong and i said is there someone else who I can speak to,finally i just said here is the number, shouldnt be that hard!! then she said goodbye and hung up. NO callback until the next day after I had several more hours of waiting on hold and finally giving up and going to a store...hour later and a new sim card...fixed. But now I get system alert txts 24hrs a day, saying insufficient funds when I do have credit!! arghh why oh why did i get a voda phone!!?

I purchased this Vodafone mobile Internet connection and i am in the middle of a best serviced area (According to their stupid customer service officer). When i started using it, it takes about 1min to go to Google. I kept on using this useless connection for about 1 month experiencing this extremely slow connection.

Also i send 3 Emails to Vodafone customer care and i got automated replies with in 1min saying that the problem is solved but it was not. I couldnt tolerate this stupid behavior of Vodafone anymore and i rang them.

The guy who spoke to me had no idea about what he is doing. According to him i am in the middle of a best serviced area as well but i have to wait about a 1 min to go to Google and much longer to go to any other website.At the same time this guy is giving me instructions to plug the modem to another computer which i did. The funny thing is it didnt changed the speed it was still very very slow and when i type www.google.com.au instead of taking me to google it was going to some some other site which sells computer games.

When i told this to the customer service guy he said try on your computer and i did. Again the same story. Then i asked whether he got my Emails and also gave the reference numbers that vodafone has assign to my inquires, which i got automatic replies as well. The guy searched them in their system and said they havent got them which is ridiculous if they didnt receive them who sent me those replies me.

I wasted my money on this stupid vodafone Internet. As a student living below the poverty line, money they took from me is a lot. I should have spent that money to buy some food.

I've ported my number to telstra. I'm using iPhone 4. (owned). On Telstra prepaid with a browser pack. I.e 1gb 2gb data etc. Downloaded skype for iphones. In the skype register as unlimited package with flat rate fee.(only if u need make calls to landline or other) Now I can still make a lot of calls through skype from iPhone 4. (call anywhere in the world also). I don't have to spend too much $$$ on telstra. Use skype instead. This will save a lot. Such as VoIP. Better than Vodafone. Mine is 1gb data with telstra. I've been on phone all day. I used about 20mb data. (approximate 7 hours a call from iPhone.). Don't go stupid if your with Vodafone. Remember calls from skype to Skype is free. You'll thank me later. Telstra is recommended for a greatest data.

3G ON MY IPHONE4 disappeared i cant use the net at all what the point of paying them if the service is not working, before the 3G is very poor and it takes a life time to load anything that needs a internet, i did what they say and still very slow and now the 3G disappeared, come im sick of putting up with you guys. cancel my contract for free its your service that is failing, i got enough problem in my life i dont wanna put up with yours too, thats why we pay to be serve good.

I drove through the great ocean road with two friends, along the great ocean road, My IPHONE4 kept showing 'no service', while my friends' hand sets could make call, they are with telstra and optus. it sucks! if possible to swith to other companies without penalty?

I signed up on a 24 month contract with Vodafone in late 2009, assured that they provided complete coverage to 15 km out of my WA town. We live right near the centre of town, so until June 2010, while I was on maternity leave and sticking pretty close to home, all was okay. Then I went back to work part-time as a visiting teacher. Only one of the six schools I regularly visit has adequate coverage. My boss can't reach me when I'm at the other five. She's frustrated and so am I; I can't make or take calls from my base, 2 km from the CBD, either.
I'm originally from Brisbane and happened to be on a family holiday there until last week. During the floods crisis, I was staying with my sister, caring for her two and my three children and trying to help her move all her furniture upstairs. My husband had taken a short break with his very unwell mum and was frantically trying to reach us, as was my mum and our other sister, seeking updates and offering support. On Tuesday 11th of January, I had mobile phone reception only about 20% of the time for SMS and telephone calls. My sisters, with Optus and Telstra, and my husband, with Optus, had no disruptions to coverage at all. This made an already stressful situation more difficult. The limited coverage for my phone continued over the following four days. I've had enough, I want out.

I live in Heathmont, but it is often no reception in my area.

Every time I tried to call Customer Service, I was put on hold for over 30 minutes, listen to boring boring song on loop, and then when you think that there might at last be a living person at the other end, they cut you off. So over the last 1 month no resolution to my problem...
and trying going to their retail outlets is also hopeless... there at more 3 staff and the Q is maybe 6 to 10 people....

So it's wait, wait, wait till you drop!

If you go to a town called Gloucester take some kids walkie talkies as they will be more useful than your mobile phone if your provider is vodafail!

I was a customer of Vodafone continuously for over 18 years , at first when the network was 100% Ericsson it was clearly the best network, it work everywhere i went and worked well. Since they started installing non Ericsson equipment in the last 5 to 7 years the quality fell, due to giving contracts to the lowest bidder. having spent most of my life in communications it is well known that there is some equipment out there that just does not communicate with others on a signalling level and therein lies the problem, you have to introduce interface equipmet that translates signals, introducing delays. The last three or four years the network became so hopeless and my bills grew so big that i had prepaid accounts on other telco providers to reduce costs, i was solidly loyal to vodafone in spite of this. in 2009 when my most recent contract fell due i was offered a new phone and new plan and because i had so many problems i extracted a verbal guarantee from the telephone salesperson that the problems were over if i took the new handset or i could cancel my contract. two days with the new phone and nothing had changed so i called in the promise, i got several new handsets sent to me over three weeks proposing to solve the problem but in the end they had to honour the agreement and cancel my contract. i moved to telstra and service was vastly differnt, it took vodafone 7 months to send me a refund cheque after calling them week in week out for my refund, alas i read they have bought huawei equipment, all i can say is good luck vodafone you made your bed now lie in it.

I just posted this on Vodafone's blog page.... they pushed me over the edge today. I hope they burn in hell...

I have been a customer for the last 3 years. For the first 2 years, I used to tout your company as the best phone company in Australia, with the best plans and great customer service. I cannot believe how far you have fallen in the last 12 months. Continuous call drop-outs, inability to access the net almost all the time, blatant (and proven) lies from your customer service teams, massive bills despite being on a 'cap plan', reneging on insurance claims by coming up with absolute bulls--t reasons for not paying, regularly being on hold for over 30mins when trying to get someone on the phone (and then having the line drop out when they finally do answer, as somehow I've been connected to the wrong department despite pressing every button I was instructed to and they need to 'transfer me'), being cut off for unpaid bills despite the aforementioned calls being made specifically to try and pay said bills, being told by some fool in India who does not give a rats arse about customers, that there is no way they can connect me with someone in Australia to discuss my problems (bloody cowards that you are). Well I have had a gut full.... I am leaving to join one of your competitors. I am going to tell everyone I have ever known and everyone will I ever meet 'NOT' to go near your company. I am joining the class action. I am going to post this letter and many more on Vodafail.com.

YOU SUCK.....

I live 15 minutes from the Adelaide CBD and constantly have periods of NO SERVICE which is appalling. My calls will frequently drop out up to five times PER CALL no matter if I am driving, moving, or even sitting in the same place. Sometimes people calling me will not even be able to get through - it just goes straight to my messagebank. I often receive messages DAYS after they have been sent or even NOT AT ALL. I was in MELBOURNE last week and couldn't even get my internet to work at all. I don't think I've ever seen full service bars on my phone - except for in the Melbourne CBD.

I'm sorry Vodafone, but your service is absolutely pathetic and I'm sick of paying for rubbish.

I have constantly having poor coverage... That was not part of my contract with vodafone

I live in the Northern Suburbs of Darwin. I have no bars of reception in my house. If I go out into the middle of the backyard, I get 2 bars of reception max. Darwin city itself is a 10min drive from my house where I get 4-5 bars of reception. If I take myself to the shopping centre (10min drive in the opposite direction), I also get 4-5 bars of reception. Yet between these areas I get nothing. I do not understand how it is so difficult to provide such a small city that Darwin is with decent coverage in its surrounding suburbs. If I was driving out of town, I do not expect decent reception without 3G coverage, but when you are literally a 10-15min drive from anything in Darwin and its suburbs, that there are only a few key locations where I can get a decent amount of reception. I stay with Vodafone because I like what is incorporated into the Cap Plans and Cap Prepaid options, however it is very irritating that I cannot sit inside and make a phone call. And even when I do make phone calls (in the middle of the yard), more often than not the call will drop-out, because the reception dropped out for a minute or two for reasons unbeknownst to me. Grrrr!

Vodafone is the worst company i have ever dealt with. i ordered a htc desire hd 2.5 months ago and still havent recieved it, despite calling 6 times.
im currently on hold trying to cancel my order but have been passed around on hold to three different departments already.
oh, they also had no trouble in billing me each month for the phone which i havent received, depite me ringing them and telling them not to.