I have been having so much trouble with VF. They gave me the run around last year before I was going overseas about lodging faults, resetting my handset and sending me a new sim card. I found out whilst overseas when the s__t hit the fan and it was all over the news that this is the rubbish they are telling customers when they are fully aware of the faults that are present.

I have since came back from overseas and the data on my phone still sometimes won't work and I lose 3G reception all the time and I had a call failure while I was ringing 1555. VF still don't know how to unlock my iphone for me and even told me to go to the Apple store and ring them back from there. At the end of the conversation they told me to call them back tomorrow morning to try and unlock my phone as there were no iphone support staff working at the time I called last night.

The latest and best bit so far, is the new sim card they sent me which I activated last night at 6pm was to take around an hour to become active and I was to use it when the old sim stopped working. It's 10:30am the next morning and I am still using my original sim.

I have so many complaints about VF that it would take me forever to write down but I have everything documented and will be lodging a complaint with the TIO monday morning, with all my notes.

I moved to Rockhampton from N.S.W. Central coast. I have gone from ok coverage to nothing at all and they wanted me to keep paying my bills for a service I was not recieving. I went to the TIO and they told me I had to keep paying my bill. I want to get out NOW

no coverage, drop calls

I posted below at 11209 re incorrect number displaying and phone not ringing.

After about 4 hours I got a call back from Vodafone - well rather my switched on phone, full reception, sitting beside me phone got a voicemail. Could not use the return call (was a mobile number) feature in voicemail. About an hour later I got another call (private number) which came through.

Got a guy with a strong Indian accent and barely understandable.

Was told it was a phone issue and to try my SIM in another handset. Told him I did not have another handset so he told me I'd have to go and buy a new one!!!! And until I had done this step they could not raise it as a technical issue. I told him that I was unable to complete the set and I was well aware it was a service issue. So all he says is, yes I understand you cannot complete that step and I can raise it as a technical issue but I need you to first try a different handset ARRRRRGGGGHHHHH!!!!

Thankfully I am on prepaid and I've inherited and iPhone which arrives tomorrow and that's going on the corporate plan we have with Telstra and I'm saying goodbye to 10 years of loyalty to Vodafone.

Hi everyone. Vodafone have failed in ALL aspects of delivering a trouble free service. I have had to spend countless hours trying to get them to fix mistakes/inaccurate information etc ... tiring, FRUSTRATING & UN-professional! In November 09, I received a leaflet in the mail with an optional phone upgrade since 12 months of my contract had pasted. I took up the offer as the only main difficulty I'd had with their service at that point was contacting them with LONG DRAWN out WAITING periods. I took the brochure to my local V/office & they had NO information about it on their system - were checking the leaflet closely to determine if it was legit. I waited for hours whilst Voda contacted itself going through all the usual hoops & loops as I have in the past, in order to make sense of this offer. It took them 2 days to sort it out one office blaming the other whilst there was NO consolidation for the customer - ME. First phone they gave me (once all sorted) had a torn seal I noticed with a new one covering the broken. I rang again to further complain & was told that it may have been opened to show a customer - it wouldn't have been used before tho. Well, it wouldn't work, it was a faulty handset, I had to take it back to V in order to prove my point (blood boiling at this point). A new handset was eventually offered - seals all intact & now the problem is the signal strength. It drops out of coverage ALL the time, & downloading apps is virtually impossible due to the signal strength. I also tried & signed up with their Internet service after a week or so of complaining on the phone that the their was a Problem with the USB (endless calls & so called guidance from their Techsperts) they deemed it faulty also & sent a POST packet to return device - all I had to do was save a sticker for confirmation that I had posted it. They didn't cancel that plan tho as I had requested in the "cooling off" period & I then started to receive charges for a service I was NEVER able to use & had disconnected. They said, "we never received the USB back" & required information relating to receipt of re-postage. I had followed their instructions to the fine print and they KEPT STATING I HAD DONE SOMETHING WRONG. AFTER EXPLODING on the phone to a supervisor they looked into the matter & released me from that contract - but at a HUGE cost & time allocation to me.
I WANT OUT OF MY CURRENT CONTRACT (PHONE). I DEEM THEM UNFIT TO PROVIDE A HASSLE FREE PROFESSIONAL SERVICE - THEY ARE GROSSLY INCOMPETENT IN ALL AREAS AND IT'S TURNING OUT TO BE A VERY STRESSFUL & COSTLY EXPERIENCE TO MYSELF. I haven't listed ALL V's faulty/shonky behaviour either - believe me when I say there IS more to write about, however I can only unravel so much at a time before I get REALLY ANNOYED & need to take a breather.
Best of luck to all in trouble with V - persevere & GET THE HECK OUT OF THEIR CLUTCHES!!!!!! Remember - freedom is at the end of their dark tunnel!

Have been trying to figure out why my "My Vodafone' online account username has been disabled... Have been trying to sort out the problem for about 2 months now. It happened in September but somehow resolved itself in a few days without me having to do anything. Have sent through an email but keep getting automatic replies. The last one wanted information to make sure that it was my account. Decided that I didn't want to give my passport number, driver's licence details or 4 digit pin to an automated reply. Trying to contact customer care resulted in a minimum wait of 45min over 3 phone calls. Gave up and tried to go in store in Geelong. The staff huffed and puffed when I asked for help (I was the only one in the store at the time) then with a minimum amount of help told me it wasn't there area and they couldn't do anything.
Going to try to contact customer service again tomorrow as I'm still not able to get online as all...

Today's Sydney Morning Herald reports... THE personal details of millions of Vodafone customers, including their names, home addresses, driver's licence numbers and credit card details, have been publicly available on the internet in what is being described as an ''unbelievable'' lapse in security by the mobile phone giant. read more here: http://www.smh.com.au/technology/security/mobile-security-outrage-private-details-accessible-on-net-20110108-19j9j.html

No service, never recieve messages or calls, cant ever call out, just shit!

Dropped calls, messages recieved following day, coverage not as promised. Mobile computer tech and business is suffering because "I never return calls or answer my phone"

Calls drop out, messages received next day,coverage not as promised. Mobil Computer tech and business suffering because "Idont answer calls and dont return calls"

I have been a loyal Vodafone customer for nearly 8 years, and I can still remember when Vodafone had fantastic customer service and great reception. I actually used to get calls from Vodafone to check up and see if everything was OK. Of late, you'd be lucky to get through to an operator in less than an hour of waiting on hold!

Now let's not get started with the reception! I have noticed a steady decline in coverage since around 2 years ago. I run an IT company and travel all around Sydney. I have zero reception in a high apartment in Homebush, and zero reception in Alexandria in my office. This means any time I'm at home or work, I have zero reception! Home/Office would account for around 70% of my time so that means missed calls and lost revenue from jobs I could have taken on! Even out and about, I call 20 times in a row and kept getting the dreaded 'Call Failed' message! This is with full reception!

Vodafone's 'broadband' speed is a friggen joke! It's seriously slower than dialup when it works, and that's probably only half the time.

Vodafone get your shit together, as a mobile phone company we as your customers expect our phones to work when we need it, not when it suits you! Not much of a 'contract' when Vodafone doesn't fulfill its end of the bargain!

i pay $60 a month for about 2weeks of every month i don't have internet access i never know when i'm going to have service i'm in the middle of a freaking city randomly i cant make calls or send msgs i can only use about $10 a month of my plan i can't use the rest because it doesn't #*@! work. i went to the shop they couldn't help they told me to call Vodafone they told me to go to the shop.

I have a tower 1.7 kms from my house to the east and another tower 2.8 kms to the south of my house yet when I activate my cell info display it is connected to a tower 17kms away from where I live, no wonder I get no reception at home, but if i go 200 metres down the street it tunes into a close one !!! Why is that Vodacrap ?????

Pay $50 online today to get my favorite fone unlocked from Vodacrap only to fond out the unlock code doesnt work, mongrels took my money tho, tryed unlock code twice, now to scared to try it again incase my fone is blocked completely, This happened once before with a different fone and I was told I would have to send it away at my expense to have it unlocked and there was no guarantee they could unlock it anyway.....

Signal was ok on my iPhone 3GS in Melbourne, moved to Wollongong, NSW and 3G coverage is basically zero! Network team are "looking into my issues" but unless they are going to build a load more towers and quickly, I can't see things changing. 18 months left of my contract and can use my iPhone for calls and sms and that's it! And to top it off I hear today they have all our details on the internet waiting for hackers to get!

I was told we would have good phone service in northern NSW. We signed up for a two year plan. Within 1 hour we realised that the phone signal was very poor. The sales rep didn't wont to know us and wouldn't answer his phone. Many hours on the phone and a $8000 bill for leaving vodafail. We have gone back to Telstra as we need phone signal for our business to operate. Voda phone are selling a FAULTY PRODUCT !!!!!. We are not paying this bill.

i am the owner of a small business that relies on my phone to get jobs. as of late eg, last few months, call drop outs whilst on phone either driving or stationary, or not even being able to dial out, however i have 2 to 3 bars of service on phone though. delay on getting voice mail. it's a bit hard to run a business when i can't even get jobs booked in.
just heard via media outlets that now vodafone's storage of customers details have now been accessed by other soucres, if that is the case, anything that has been accessed from me & can be proven that it was at fault from vodafone, look out vodafone, they will have more dramas than they thought.
VODACRAP!!!!!!!!
personal details

I am a 3 customer and all of a sudden I was getting emails and facebook messages from friends whom are with Vodafone asking if I have changed my number. I was still receiveing calls and sms's from other friends and family from other networks though.When they tried to sms me, I would never recieve it, but they would receive my sms and calls. When they tried to call me they recieved the message "Phone not in Use" It took 3 months of convincing, examples including number dates and times, new sim card, visits to a 3 store to change my phone and long hours waiting for help on the phone before 3 could raise a network issue with Vodafone before it was fixed. i was advised that they are the same company now, so why did I have to go through all the pain for such a long time? I didn't receive compensation for my time, frustration and breech of contract on their side. I said that I want to cancel my contract, and they said I couldnt cancel unless I pay out my contract but they offered to transfer my contract the vodafone for free! I said you got to be kidding, they are half the problem. I never got an answer as to why all this happened. When my contract runs out in April, there is no way I will use 3 or Vodafone ever again in my life and personally I think they don't care either.

One day i got sick of my old phone as we all do so i decided to get a brand new phone from vodafone and i was as happy as a pig in shit. Only it wasn't long before content soon turned to contempt as i was forced to wait days on end for my number to transfer (i was previously with telstra...now i'm sorry) and to have my SIM card activated in their network.
At first i was happy to wait but that was day one, day two i grew curious as to why nothing has happened. Day three i became slightly lesser of the happy larry i was a few days ago but still held on to a forgiving grace and a blind hope of something that'll probably never happen. Day four i found myself deperately looking for an answer and asked for help at the store i bought i bought my phone from, being told it was a system fault and vodafone are tackling the issue so that it'd be fixed on the day, my spirits were lifted indeed so i persevered. Day 5...what? nothing? *facepalm*. Day 6...i wake up not in my bed but huddled in a lonely corner of my room where no light has ever touched it since the beginning of its days, i felt a fever creeping from behind ready to sap what remains of my vigor from my once beautifully sculpted body that has deteriorated into a lifeless skeleton, in the face of what appeared to be a singled out famine of technological communication with my teenage peers...i'm afraid my youthful spirit died along with my teenage stereotype in which i felt so at home...
Day...ugh...the days were a blur, it no longer mattered to me...without text, without phonecalls, without mobile facebook and the many thrills it brings with its trivial gossip that are somewhat gratifying to hear of as well as the stupid but "so true" facebook groups to join...i thought i would be dead very soon.
It was only when i got this brand new computer today that i am alive today, i am terribly grateful. surfing through hundreds of facebook updates following days of starvation was the most transcending sensation a youth like me could experience other than most other physical endorsements...but yes it felt good but i wasn't complete for i had no working phone plan.
then...i receive this mail from vodafone and these money lusting corporate pigs are happy to squeeze me for my money, i am being charged for a dysfunctional phone plan. o...m...g...
no.

http://www.smh.com.au/technology/security/mobile-security-outrage-private-details-accessible-on-net-20110108-19j9j.html

I have been with Vodafone now for as long as I can remember but I am so sick of all the crap. I am so wanting out because I believe being in a rural area that Vodafone is meant to cover and they don't even want to talk about there issues but want to prop up the metro area's

vodafone sucks who puts all our personal info on thee internet ive been a vodafone customer for years and now i just hope vodafone gets shut downn and the ceo gets in debt bcozz thats what they DESERVE!!!!!!!!!!!!!!!!!!!!!!!!!

I have read about many people wanting to leave but are contracted and state that when it's expired, and they avoid termination fee's they will leave.....DO AS I DID AND LEAVE NOW. Contact your telecommunications ombudsman. THEY CANT KEEP YOU CONTRACTED DUE TO GROSS INCOMPETENCE. Your entitled to leave now with no fee's incurred

as soon as my contract is up Im out, I've totally had it with the call drop outs, bad reception & late text messages.... For 18 months now I thought it was my iPhone so I put up with it, sooooo glad now I know now where the problem is.... bye bye vodafone

I have been with '3' since it was 'Orange'- but it is ruined since the merge with vodafone in terms of reception. I even encouraged my whole family on to 3 over the years - none of them are happy either. I can't wait until my contract ends.

I have had problems with my iphone since my contract started. I constantly have no service, I get delayed messages, delayed voice mail and 3/4 of the time I can not call from my phone without having to switch my phone on and off numerous times. No one can call my phone either half the time. I have contacted Vodafone a number of times and complained that my phone is not working, they told me to contact Apple. I did, Apple told me to contact Vodafone. Everytime I call Vodafone I am on hold or speaking to somone in another country, they have advised me to go to a Vodafone store to get another Sim Card. I did this, still the same problem. I called them back, they still told me to go to a Vodafone store to check the Sim Card, the people working in the Vodafone Stores are not interested in helping you unless you are buying a new phone or signing up. They keep tellign me its not 'their' problem and to call Vodafone.

What annoys me the most is that I HAVE TO PAY my contract even though the Vodafone service is not fulfilling their part of the contact. I think its unfair and we have no control over the situation since we are just the little people. I have asked Vodafone to let me out of the contract since they are not providing me with any service for my payments and they give me this ridiculous price to leave. I think they are ripping people off and this has to be stopped.

Looking at the Melbourne 'The Age' article this morning "Mobile records exposed" webpage:

http://www.theage.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html

It begs the question is this only restricted to Vodafone or the whole of VHA i.e 3 mobile as well? I assume it would be Vodafone only.

I hope the Voda directors and managers don't get a bonus this year.

1. First a positive note. Vodafails primary DNS server listed in many connection software programs HASN'T WORKED FOR MONTHS AND DOESN'T RESPOND TO PINGS. Shows you what a pathetic ISP Vodafone is! Now the better bit. If possible change your DNS servers to another ISP's or OpenDNS. The combination of Google's DNS 8.8.8.8 8.8.4.4 works well with Googles Chrome, probably because they are on the same network [Googles]. But don't everyone do this or the servers could be overloaded leading to similar problems as VFail's. Ping iinet's servers for instance or other ISP's and pick the fastest. Chrome is a leaner faster browser than M$ IE.

Now to the dishonest deceitful part.

Vodafone urged customers to take up online billing a while back and I did. BUT
any payments other than my regular monthly payment were not transferred across.
So payments due to excess usage were not credited. Even when I went into their store at Westfield Carindale (ground floor), the Manager tried to bully me and didn't think there was anything wrong with the fact that ON THEIR SYSTEM one screen showed I owed ~$59 while another showed I owed ZERO, [which was what the situation should be]. Now you can't access your bill history and they are going on the online accounting system, meaning that they will assume I haven't paid when I had. Fortunately I have bank records and printscreens to back up my case.

Geez, even the 'Salami' scammer only took a 1c from everyone's bank account, not $60!!

Any professionals out there I suggest you ask for compensation with the lawyers for the HOURS, DAYS you have spent WASTED ON THIS USELESS ORGANISATION ESPECIALLY THE CE0 AND MARKETING LOT! AT THE HOURLY RATE FOR YOUR PROFESSION.

Not only do I loose coverage constantly but they also continue to overcharge me. I have taken them to the ombudsmen once in the past and need to again. I am sick of not having coverage and being overcharged. It is just not right!! AND the CS staff can be very arguementative.

I have had the same Service problems as Most- Delayed text send and recieve, dropped called ,etc. i decided to complain via email. The Alarm Flags in my head were raised when on the Vodafone Site i was required to enter my PIN NUMBER on a Non Secured Site (ie: the Secure Icon Was Missing from Vodafone Page). I hesitated about this but i guess becauase of anger at poor service i continued.
Now i read of a MASS distribution of Vodafone Client Details on the internet. NOW I AM VERY CONCERNED. Be Careful Dealing with Vodafone. YOUR PRIVATE INFORMATION IS NOT SAFE.

From the time I got a Vodafone internet account, Vodafone continually overcharged on data download amounts compared to the that which the download monitoring software it provided was recording (Huawei).

Spent hours on hold trying to get through to resolve this over many months, and hours when eventually getting through, arguing the toss. Eventually spoke to a (name known) Vodafone person who admitted to KNOWING VODAFONE BILLING AND THE VODAPHONE-PROVIDED HUAWEI ACCOUNT SOFTWARE RECORDED DIFFERENT DATA THROUGHPUTS.

Service person said that it had been a known fault "forever" and that anyone relying on the Vodafone provided self-monitoring software to monitor their data throughput was bound to be upset when a much higher bill came in, as it always did (about 25-30% higher, always with Excess Charges as the data throughput, under on the provided monitoring software, had been "Exceeded" according to Vodafone head office accounting).

Ended up terminating the service in disgust. Had been on a 12 month contract which had passed, but then Vodafone started arguing it was a three year contract, based on their THEN standard at the time I ended it (not the one I signed on to earlier, which had been 12 months). Spent months arguing that toss.

Was then chased for the better part of a year by a debt collection agency (aggressively for months after I ended the deal) threatening all sorts of credit history black-balling and credit character assassination unless I fulfilled a three year contract.

Vodafone did not fulfill its obligations as a service provider under the contract during the 12 months it ran. Vodafone-employed (or sub-contracted staff) made full admission that the fault lay in the the Vodaphone provided modem/software, that Vodafone had always been aware of the fault.

Vodafone subsequently employed (or contracted) a debt collection agency to attempt to extend the contract under threat of credit history assassination.

Over to the Ombudsman.

Who knows- who knows now that our records and very private details appear to have been accessed by criminals OUTSIDE of Vodafone.
Not often lost for words..............................



....

Today my wife and I spent a combined 3hrs on hold trying to get through to the cancelations team to have our contracts canceled at no charge, but also to keep our handsets that have been almost paid for. However I never got to speak to anyone in that area and got to listen to dial tone for hours. And then to finally get put through to the cancelations department once they had closed. Great service guys and even a better way to keep ur annoyed customers annoyed and even more frustrated.

Did you know that Vodafone is telemarketing to Optus customers who's contracts are about to expire?

1. Where did Vodafone get this information?
2. Are they serious or are they trying to create the biggest embarrassment in Australian corporate history?

Don't ever call me again, especially after midnight. I'm not interested in your services!

ACCC, WHERE ARE YOU?

Please, please, please help us and issue an order for Vodafone to stop selling contracts until they can actually supply a service.
SURELY, this must be illegal.

Shouldn't those responsible be prosecuted.

Directors of VHA, I expect you shouldn't be sleeping well at night while engaging in false and misleading practice.

What will your spouses and children think when you are issued with hefty fines and/or jail terms.
This is criminality on the largest scale.

Karma is a bitch.

Have a great night

i was a vodafone store manager until the merger with 3 when i was made redundant along with hundreds of other employees. the area surrounding my store had pretty shit coverage however i was constantly told by higher ups that new towers are almost finished in the area and that coverage would improve greatly. so i told this to my staff and customers thinking it was true and we signed up a lot of customers. these towers were never built during the next 2 years before i left and i had a lot of angry customers coming into the store calling me a liar. i felt bad because i screwed a fair few people over and ended up costing them money to cancel their contracts (i did manage to get a few cancelled for no charge thanks to tio lol) anyway the main point i want to get across is that most of the time the store staff are getting told info that is not correct and passing it onto customers thinking they are doing the right thing, so go easy on them its probably not their fault if they b.s you.

Its bit embarrassing when you go on a Voda contract and everyone laughs, then you try to back it up so u dont feel like an idiot. But google images WONT load a thing in 10 minutes but my brothers telstra phone loads it at wireless speed

I went on their website to get my phone unlocked so I could use it overseas with an American sim card. I paid the fee, went through the steps to the letter and the website said that a customer service representive will ring me within 7 days to confirm. On the evening of the 7th day I went into a Vodafone store just to check that it had been unlocked. His repsone "connect and sync it with itunes". Didn't even look at the phone, ask for my details or call anyone to check. Assured me this would work and said that he'd taken 100 Australian iPhones over to the USA and they'd all worked with AT&T sims. So when I get there, I purchase an AT&T sim, low and behold, it won't connect. I then had to purchase a temporary phone over there just so I could contact people. When arriving back in Australia I called Vodafone to tell them the problem and they refused to refund the unlocking fee claiming that there is no guarantee that it will allow American sim cards and this should have been explained to me by the customet service consultant who never bothered to ring.

I don't get any service in my apartment, I have to go out into the driveway to send a text message and I live 20mins from Sydney CBD. I have to constantly reset the connection to receive any sort of 3G service when it drops out 30+ times a day. I pay $100 a month for a phone I can use a quarter of that time, and always drops out at the most inopportune times.

Think it can't get much worse for Vodafone? Now there's been a huge breach of their lax security.

VODAFONE MOBILE RECORDS LEAKED (Sydney Morning Herald Jan 09, 2011)
THE personal details of millions of Vodafone customers, including names, home addresses, driver's licence numbers and credit card details, have been available on the web in what is described as an ''unbelievable'' lapse in security by the mobile phone giant.

The Sunday Age is aware of criminal groups paying for the private details of some Vodafone customers to blackmail them.

More here: www.smh.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html

Im so over the pain of trying to load a simple webpage with my wireless broadband like google. I have to move my laptop around in my house just to get good reception. For those who think it could be my home i have even taken it out the front in the middle of the road. Ive also got no street poles around to cause any type inteference. My Question is Vodafone will you like it when i just make small installments to pay my bill?????? Or will you fix this problem for us all.

This is coming from postcode 3977 Cranbourne West

I am an ex Vodafone employee, I was with them for 5 years in that time they have transformed from a customer orientated company giving out loyalty reward handsets etc etc and also having an excellent network which was not over crowded to not giving a crap about their customers and an absolute bottlenecked network. As an employee I had complained on many occasions regardingthe lack of network, the disgusting poor lousy 3G network they have and all i ever got was the run around. The amount of times I have had to shout at a customer care consultant to fix an issue for a customer who had come into the store I used to work at would be over the 50 mark. To cap it off if a company can not look after it's staff the frontline and face of it's business how is it going to look after their customers. I'm not sure if you are aware but afterte Vodafone and 3 merger vodafone bought the stores back off first mobile, digicall, gsm etc since then a huge amount of staff have quite including man Teritory managers, state managers and atleast 25% of retail staff. Bonuses were cut by 50%. Now a days they employee young staff who are casuals that go to university, tafe etc. They do not have much responsibility like the full time staff and just come in do their shift and go home. Pretty much Maccas employees. Vodafone is going down the drain big time. Switch over carriers and don't look back.

Msg fail...again...due to no network coverage. This of course just triggered my memory of seeing this site being talked about on TV and thinking finally someone has said something about how bad it really is and thought i would share my frustrations with the network. Yet again i have gone to sms and there is no coverage in, outside or around my house which is based in Perth. This happens most of the time no matter where i am and is really frustrating. I seem to also receive msg's a lot later than when people have sent them to me & also have a lot of network errors when i try to call people and it takes two or three times to actually get a dial tone. I have only just learned of the '30 minute wait' when calling Vodafone now as if it wasn't bad enough before that. All i wanted was a new password because their temporary one they supplied me failed to work..and this is only so i can get on their site as I really dislike the new set up for sending out bills via email, but needless to say cannot download my new bill until i can get onto the site for some reason. I sympathize though for the people who really needed their phones in that massive dropout they had recently, Vodafone need to get their act together before they lose all their customers if they haven't already lost enough. :/

Seems Vodafone has Vodafailed yet again!! http://www.theage.com.au/technology/security/vodafone-mobile-records-leaked-20110108-19jgm.html

At first I just thought it was me & my bf with lousy service until I found this page.
My issues- *Little to No service *Little to No internet connection
*Calls constantly dropping out *Msgs I send being received hours/days later
*False service readings. It said I had full service and I couldn't do anything when I needed to.

I need phone reception!! I couldn't call for help when I was in a car crash, I have been stuck with 2 young children and was unable to call for a lift, I couldn't call the police after kids tried to steal my car, I missed a train and had no phone/internet reception to check a timetable as I was trying to get to an airport. Not to mention the smaller things or trying to get in contact with myy family etc. I've really had enough. I have had to switch back to my Optus prepaid Which I shouldn't have to do in a contract.
Last week we called Vodafone and went through the "switch off and turn it back on" routine and a big surprise..no service...
We were put on hold and transferred. Then 61 mins into the call it dropped out.
We called back twice and after an hour each time it dropped out (from a landline) we called back and got the option for them to call us back.
They called back and started the process again "turn the Phone off" They then told us they would get the engineers to call us back within 72 hours.
The "Call" was 4 days later and actually an Sms saying that they were working on it.

1 week later, 3 hours on hold 1 call and sms from vodafone nd we are in the same position. Its not good enough!!!

In June 2010 I purchased a mobile broadband plan for my parents. On attempting to set it up for them I couldn't get it to work. I called the help line and spoke to someone in Israel who told me after a half hour that the salesperson from where I bought the device should have supplied me with an updated CD. They had given me a CD but it was the wrong one. I went then to a Vodafone store and they gave me the correct on. They seemed to be well aware of the issue as there had been other people who had the same issue.
On trying the device again it still didn't work so I called again, this time speaking to someone in Egypt.After half an hour I was told the device was faulty and I needed to get a replacement. I then called the local vodafone number I was given and she tried to get me to accept a replacement she would send. This was hugely inconvenient as my parents live interstate and I was only there for a few days.
I gave my details and yes a postal satchel did come with details of how to return the goods which I followed to the letter.The problem now is that Vodafone claims it has never recieved the device although I have an email from Australia Post stating that someone at VF signed for it. I won't go into what VF told me to do to prove I had sent it. So they now continue to bill me for a device I don't have that never worked. Plus they charge me for a paper bill that I never wanted.
I am reasonably happy with my mobile phone except for the data download speed (I only have 50 MB/ month but the rate at which it happens would take me forever anyway so I hardly use it for that.)
I have emailed their complaints site on numerous occasions and get the answer that they are unable to help me any more. The VF store is unable to help as the staff have apprently the same access that I have.I've left it for a while now as I was too frustrated and had other more pressing issues to contend with but I aim to give them a call on Monday and then the ombudsman. I thought about sitting in their office until they fixed it but I don't have the time nor energy.

I established a business in Eltham around last Christmas. As soon as I moved in I found my nokia N97 mini cannot accept any call and cannot make any call within the town of Eltham. Usually I take train to Eltham from Heidelberg. As long as the Train arrived Eltham, my mobile stops working. It is kind strange that the signal bar is full and if somebody call me, the phone rings but as I try to accept the call, the phone give me an error "request rejected" and then "network busy". If I try to make a call, there is no dialing tone, but end with "network busy". I contact the Vodafone at 31st Dec 2010 and the guy told me they will give me a response in 3 days. This promise failed and I contact them 8 Jan 2011 again. The guy said they will contact me in 3 hours and give me a response. This failed too. I will try another time in next few days.

Can't use phone 100% of time

I switch from 3 to Vodaphone on boxing day,i was told to keep using 3 sim card until it dropped off, and the vodaphone sim would be activated in a couple of hours. however, 3 dropped off in few hours later, but the vodaphone sim was not actived. i rang up to reactive the sim card the day after, still not working until i went to the store to get 3/vodaphone staff to fix it in internet, that was three days later. :(

I had to convert my three pre paid number into a post paid one. I had to call them for 3 times to put this through despite of clearly giving them all the information they need the first time. Mostly for reconfirmation.
Everytime I called the transfer of service department it would take over 30mins to get through firstly.
The final time they told its all gone through now and should take be fine post the midnight.
Today I realised I am not able to make international calls and when I call the post paid number it says "you are a prepaid number, cal them" So I called the TOS dept again to ask them what they had done yesterday.

1. It took me 60mins of HOLD to get someone on the line on a SAT eve. Considering it was weekend had expected it much lesser.
2. After all that wait, The guy was not cordial at all and was wanting to rush through my call and finish it off.
3. Kept on arguing with me that it takes over 24hours to get through the change. I told the application went through on Friday noon and its Sat Evening. After which he clarified that its 24hours from the midnight the change process kicks in. Nobody informed on this originally.
4. Kept on pushing to wait for over another 4 hours and made it look as if I am rushing into this.
5. Didnt ask me if there was anything else. Ended abruptly by saying thanks for calling 3 and dropped off the line.

We purchased a broadband modem today to use the internet wireless whilst on our holiday leaving tomorrow. My parents require a constant connection for business purposes, and unfortunently this is required whilst on holidays.

We attempted to add credit to it, but Vodaphone tells us via their website that the number is invalid!

To make matters worse, my father had to speak to a representitive from a call centre in India who didnt have any concept of Customer service.

Poor effort.

the reception is so bad, i went to the store to voice this issue, the staff in store told me to switch my phone off then turn on again may resovle this problem. ???? ans also, the reception drops while i am calling, it is so anno!!! i never had this problem before while with 3G.

wont let me call out or get in coming calls, takes like 10 mins to send one bloody text or not send them at all.. Bloody over it V'fone..

My reception is crap 50% of the time even in the city centre.
I send mms and sms that never arrive at the other end.
I try to get my usage details via the sms function and often get nothing.
3G drops out all the time.
I went into a Vodafone/3 store to find out what was going on and they did a hard restart which obviously did nothing. They even made it sound like it wasn't a common problem!
I'm fed up with having a substandard service when I'm paying them $59 ($49 plan + $10 payment for iPhone4 handset) a month for a reliable service.

In December after having countless problems and issues with 3 and never having a working phone or sim i opted to start over (well as over as i could having 3 months left of my contract I migrated to vodafone).
After calling up the designated number 4 days in a row (because their system was down) i finally migrated across and was told that i should keep my 3 sim working until i got my new iphone 4 delivered in the first week of January.
Over the next 2 weeks EVERYDAY i got a nice new sim card in the mail...so as you can imagine after recieving 13 standard sims (not micro sims for the iphone 4) i was getting a little worried about their services.
6 days after putting up with this-and of course smack bang over christmas my 3 service was disconnected and none of my vodafone sims would work- for all those who have suffered over christmas you will know the lovely answering machine you get when you call your desired help section of vodafone customer care- did you know they close over christmas.
SO after spending 2 days being transfered from one person to the next- being told so-and-so would call me back and never did i went into a vodafone store.
They i have to say did not vodafail at the time but helped me out issuing me a new sim stating that my number would be carried over within the next couple of hours.
4 hours later...sim was still not activated.
I go all the way back to the store and to my surprise I see someone carrying out an iphone. After a few more unimportant hours I finally left the store with a new iphone and a sim (working)- very happy might i add too.
However, 2 hours later phone wasn't working.
I went back to the store-the girl i spoke to was no longer there so the guy that was their said 'ok leave it with me and i will sort it out' (and as you can imagine goodbye iphone).
After 3 more days-no phone, no working sim and being on hold, transfered, hung up on or 'disconnected'-as they like to call it, oh and my personal favourite: 'i am sorry but this is not our issue you will have to take it up with 3/ Vodafone' I finally went into a 3 store and poured my anger into what turned out to be a really nice guy at 3 who said he would look into it for me. 2 hours later i was back in the store and a further 3 hours later i had my iphone on a whole new vodafone account- you can imagine to my relief thinking it was all over.
Got home iphone plugged in-set up all fine, activated all fine. Working all night..then....dum dum dum..the next day strikes and no service.
Having already taken multiple days off work to deal with this issue (sorry work) i went to work without a phone. In my lunch break i called the 3 store and told them what had happened 2 minutes later i am told that 'someone' (not me i assure you) activated ANOTHER sim on my account and my micro sim would no longer work.
Options given:
a) i can cut the sim that vodafone has activated-to a size that will fit into my iphone
OR
b) come in and get another sim OR find someone else to come in and get one for me...
OR
c) come in tomorrow (when i am meant to be at work) and get a new sim
OR
d) which i am thinking is the only option: suffer in my jocks without a phone until i can get another day off work.

4 hours later- i get home from work, find the sim (double checking the sim code) and put it into my old phone hey presto it works..with a catch though-no signal

I have to say being a vodafone customer for only a month and having dealt with this much s*** i don't know how people can last their contract. I will let you know this- on the way home i purchased a prepaid optus sim (and guess what i got full bars of service when it was activated- hows that for service)

How can you claim the 3G mobile broadband is actually broadband when the speed is so slow youtube can not be viewed? Can not even load my internet banking, it seems the only site that loads quickly is vodafail.. probably because it so well cached on their network as there service is shithose, fix your shit or refund our money you thieving cunts

I've had to come to Port Hedland.
The only way I can get a signal/use the service is to be outside and generally only in certain areas. The Vodafail "Service area" map on their website shows excellent coverage up here.
I went and got a Telstra card and have full service everywhere I don't have Vodafail. What the hell? It's 2011 and mobiles have been in Port hedland for years. Pick up your act Vodafail!!!

I "upgraded" my $49 cap post-paid plan to a Blackberry Bold phone on 30/12/10. I was blissfully unaware of the issues with Vodafone's 3G service previously as I previously didn't own a smart phone. Between 30/12/10 and 08/01/11 (10 days) I've had no service for 2.5 days - a quarter of the time that I've had the phone.

This has led to me not being able to use basic functions such as calling and SMS, as well as email, internet, etc. Also, this has also adversely impacted the battery life of the phone. Fully charged the phone will last 4-5 hours before the battery is so low that WIFI/radio service couldn't be used (even if it was availble).

Not happy. I'd love to know what I can do to resolve the problem or exit my contract without charge.

Great website by the way - really appreciate it.

Cheers.

I ordered a phone from the online store on the 16th NOVEMBER, they said they were in stock and I would receive it in 4 days. I never received the phone. I called Vodafone, waited on hold for an hour, and had a lady tell me "she didn't know, and maybe it will be there on Friday" I called again a week later and was given a consignment number for Australian Air Express, I called them the next day and was told that the phone was marked as "return to sender" on the computer and it never left the airport. I called Vodafone again, to be told that they didn't know why (after trying to prove that I never received the phone, that is), but he promised me it would be in my hands in no more than 5 business days. Those 5 days came and went, I called again, waited on hold again, told my story to 3 people again, and was again "Promised" that he would call me back in 48 hours with an answer as to where my phone had gone. Again, those hours came and went, I called again to be told that I would have to cancel my order and then re-order the phone.
I thought stuff that, I won't do anything....but a week later I got a f&*king bill from them, for $90!...I had opted for a direct debit option as payment! So of course I ring them up and again wait on hold for over 90 minutes, got passed on to 6 different people, and got talked into giving them one more chance,and my phone will come to me in a week, and that he had canceled the bill and direct debit order..... Its now been 2 weeks. My account is due to be debited on the 12th Jan, and I just know it will be.....
I cannot believe how they have f*&ked this up so many times. I find it very hard to keep cool everytime I ring, I know its not their personal fault, but they have no clue as to what you have been through, and to repeat your story to so many people. And them to have something go wrong EVERY time! It is somebodies fault....
I just want my contract terminated. I want to know that money isn't going to be taken out of my account, and I will stick with Optus.
This has been a balls up of epic proportions. I find it hard to figure out how ANYONE manages to get a vodafone phone, when they have screwed me over
about 8 times... F&#k you vodafone!

Around December 2010 I received a message from "Systems Alert....Transaction failed - Insufficient funds.....After trying to reply to this message I receive "Invalid characters in recipient field - SYS ALERT". I sought help at a Vodafone store in Miranda Fair, was told they could replace the Sim card and this would stop. It was Christmas and they were busy asked me to go and see this young men...unfortunately he was very busy and I sought held p from a young girl well thats another story. I left with the new sim and was assured the problem was solved. Unsure of the last girl and I went back to see if I could see the original young men....Still busy and saw another young lady...she seemed to know more than the original girl...I left happy UNTIL!!!!!!!!! I received another message and so on goes this ridiculous sage....I am currently waiting on the phone for the last 30 minutes.....GRRRRRRRRR...Am now hanging up I guess they win until I will get another sim card with another company...By the way this is with an ordinary "recharge prepaid"

Supposedly 1555 is a free service to call
VodaPhone customer relations.. right?

So why few calls I made to 1555
being answered by Directory assistance
people? VodaFail charges for
directory assistance calls.. don't they?

$79 a month for service which they do not
provide and now they will charge
me for calling 1555???

How is this company able to get away with
such abuse of Australian clients?

Shouldn't
some government agency be investigating
this company to protect consumers?

I was put through to so many different people and my problem was never resolved, I spoke to people with incredibly impenetrable accents who could barley understand me and my problem of no reception was never solved. I went into the stores and rang and rang and I swear to god was on hold for an entire week! I lost work and they are in no way going to compensate me. They have however cancelled my contract. At least!
I am now not sure which company to go through?

This complaint has to do with their customer service. After buying the new Desire HD I wanted to use my old phone number from Optus(L) and the Vodafone employee said no worries. So we went through all the form etc, no worries. I leave the store and after the expected change over time of an hour my new phone still has no reception. To cut a long story short, I have no visited this store 5 times in 4 days and still can't use my phone. Thats ok Vodafone, I didn't want to call my family anyway...

Boy oh Boy, I was receiving no service at my new address and was quite literally on hold back and forth for a week until I finally got to speak with someone who said they would 'launch and investigation' They said through an accent I could barely understand that 'I'd be contacted within 72 hours' THREE WEEKS WENT BY and I heard nothing, when I called again (making sure I had put a good 40 mins aside for being on hold) They said, yeah, sorry looks like nothing got done about that. I'm now switching to Three, will it be any better?

Rang Brisbane landline from Geelong beach location and call dropped out after about 1 minute. On re-dialling a message appeared saying 'connection failure' or some such. After several more attempts with the same result, gave up and borrowed a friend's mobile connected to Optus network. Completed the conversation successfully, but embarrassed that MY network couldn't.

8/01/2011 rang 1555 3.35pm Lara told me to wait BUSY AGAIN, was on hold for some 1.35 mins THEN it rang thought yeh, But it rang rang rang rang no one one pick it up (MAYBE THEY NO ME) still ringing so ended call what a waste of energy. still waiting totoal time on phone is 33.27 hours since 11/12 2010 spoke to 123 people to solve this Hey LARA still waiting (hope they payed you for this voice over cause you earned it.....pete

I live in Bankstown, work in Parramatta. I have no reception in either spot, I've tried different handsets which didn't work, i complained to Vodafone and they offered me 50% for the next 3 months. That's 50% off to get no phone service in the 2 places i spend all my time.
Pathetic.

At least 50% of the mornington peninsula mount martha (benton's square area), Main Ridge, devil's bend, shoreham, have no or almost no coverage. Phone bill seems to always blow out because of returned missed calls. I have a vodafone usb internet adapter that seemed to work intermittently at home. Home is in central frankston. The supplied Dell netbook works on the internet but not on the internal 3g modem. Phone reception gets patchy even at home in central frankston (just off beach st)

I live in the mid Blue Mountains where 3g service is regularly poor. Today I missed out on an ebay auction where the net dropped out and my bid didnt go through..again. No point ringing Vodafone I do not wish to remain on hold for average 25 mins only to be apologised to. They, In my opinion have signed up way too many new clients and the hardware cannot cope. The way I feel now I have no choice but to go back to copper fone line. I came across from Telstra and I cant believe Im contemplating going back. Truth IS stranger than fiction.

At least 50% of the mornington peninsula mount martha (benton's square area), Main Ridge, devil's bend, shoreham, have no or almost no coverage. Phone bill seems to always blow out because of returned missed calls. I have a vodafone usb internet adapter that seemed to work intermittently at home. Home is in central frankston. The supplied Dell netbook works on the internet but not on the internal 3g modem. Phone reception gets patchy even at home in central frankston (just off beach st)

Roslyn from Vodafone Has jsut had a go at me because of my complaints. Raising her voice and getting angry with me and also not talking and causing long pauses.

Literally no more than 5 minutes ago, I was sitting on my couch and my phone alerts me that I have a voice mail, which I find interesting considering my phone didn't even ring. The real kicker is that my reception was showing I had full bars! If I can't even receive phone calls, why on earth do I have a mobile phone. It is not my iphone either, as I only updated to the latest software on itunes yesterday. All my friends and family have pretty much given up calling me coz they can never get through so I resort to communicating via facebook. What's even worse is I'm currently looking for a job, and how confident do you think I am that prospective employers will be able to successfully reach me on my phone? Yea not so much...vodafail of epic proportions. Don't even start me on the effectiveness of my 3 mobile broadband dongle, I'll leave that for another day and another website. Piper Alderman, I look forward to hearing from you!

I cant begin to discribe the mess vodafone has put me through!!! Seriously got the bill and they have charged me an extra 40$ for a phone call tht should have been on the new cap!! I keep dropping in and out of reception oh oh and to top it all off im on hold ATM been on it for over 2 hours and whats the bet I get some person who cant even speck English "try" help me!!! Ive had ENOUGH!!! I need to get off this plan asap before Lara gets an ear full!!

im am at my wits end with vodafone, after spending 9 hours on hold in the last 3 days trying to get my iphone unlocked, after i was told i could do it straight away. i am getting nowhere. they blamed apple so i called apple myself with the info voda had given me to find out that there is no error on apples end that voda lied to me to get out of doing anything to help.

I have just concluded what has been the third 'conference' call in as many days with; the collections manager, cancellations manager, customer care manager, and some other head of department at vodafone in a futile attempt to resolve my plethora of vodafone issues. 68 minutes of Matchbox 20 and numerous transfers lead me to a 5 way call where i was silent for several minutes at a time listening to 4 vodafone staff bicker about my predicament. I've never felt so helpless

Have the iphone about 6 weeks and have not been able to have a single successful phone call, never able to send or deceive an SMS on time and never have enough coverage to download data. Yet still billed!! Major problem for me is I am a Doctor who does call from home- No calls can get through => can only use landline so can't leave home like in the 80s!! I need to get off this network and fast before something terrible happens to a patient.

I purchased a mobile broadband plan and modem from Vodafone at the end of Nov 2010. When I got it home, I had internet reception or pages loaded after waiting for 5 minutes. It took me 5 days of continuous calling/getting hung up on/visits to the store of purchase to get a refund and cancellation of my plan. HOWEVER. it didn't stop there as I received a bill for December. Further phone calls and visits to store and I was finally informed that all fees were waived and plan was cancelled. Then today, january 8th, I received ANOTHER bill! I am really starting to think they just enjoy wasting everyone's valuable time.

No reception . Getting my emails 3 days later sms even worse when is this problem going to be solved

Since 11/12/2010 have no internet connection, have spoken to 12 people ( have names) on 1555, since this date & have been on the 1555 for 29 hours 35 mins and still counting as late as 7/01/2011 5.30pm Not only can they not seem to help me solve this problem they continue to cut me off, sed me to different operators who cannot help OR promise to call back to solve this problem, NOW they have create a problem for which I cannot use my Mobile phone as the billing account has been changed, so no phone as of the 7/01/2011. only on 1555 can you get assistance & no answer or no help until weekday so Voda phone can take a leap as NO HAPPY LARA you cant help me.....if any one has a suggestion PLEASE let me know. pete

Oh great - it gets better!

When I call my mobile from my landline:
(a) the call goes straight to my voicemail without the mobile ringing;
(b) while the voicemail is playing, my mobile starts ringing; and
(c) the number displayed on my mobile is not my landline number but it is my incoming call.

Tried to ring vodafone tech support and have been waiting 4 hours for a call back...

i struggle to get coverage most places i go to i find i have to walk outside in most places to get coverage

calls drop out, mobile internet does not work and was tadvised only works outdoors, drops out mid session without reason

first of all its great someone has done this - i always thought it was the phone i was buying but - vodafone is at fault when every time i make a phone call it keeps saying - call fail...call fail.. call fail.... i counted at one time there 21 times i tried calling out and resulting in... call fail.
It shows reception there! just no go. the it decides to completely wipe reception. this is not the phone, for a telstra sim works fine.
If vodafone wants to ADVANCE - cover the rural areas too!

I live at Cronulla....its not only the mobile phone that you cannot use but the wireless internet connection is useless as well.I manage to connect on average 2 to 3 days out of seven if Iam lucky.I managed to use half a gig out of an 8 gig plan.But what angers me the most is that they promise to give you credit but never comes thru. When you complain they do not have any record "they reckon" of your previous conversation.I could hardly use the internet and they send me a $260 bill. After 4 months now I had enough,last I called them after the usual 45 minute on hold they promised to call me back within 15 minutes Iam still waiting for the call after 2 weeks now.I rand them for the last time and then I was just disconnected.I now cancelled my credit card so that the bastards wont be able to rob me blind......

I have really bad reception - when I am lucky enough to get any! My Internet constantly drops out of service, i barely get to surf the net! I don't live anywhere near the country so I shouldn't have any struggle at all! 50% of the time I cant send texts, I have to turn off data roaming & 3G before successful. It drops out 50% of the time when I am calling.

No reception. Like none. Sitting in the middle of a Capital City in Australia you should have no problems with reception, yet Vodafone can't seem to manage to get reception in the NT. I switched, but still had to pay out my contract, even though I was leaving due to the lack of service I was receiving.

My Vodafone internet is slow most of the time, sometimes doesn't even connect and the phone itself suffers poor battery life. When I request a balance through my phone it often comes back with incorrect excess costs. Not good enough.

No reception, cant send messages if it does they are delayed by more than one day constantly, people cant contact me when my phone is on and in range.
I receive voicemails days after they have rung without any record of the phone call.
Constantly out of service, when call barring was placed on my phone it took them 48mins to answer my first call and once the mistake was "fixed" i had to call back as it wasn't and spent another 1 hour WAITING to speak to someone who saw that nothing had been fixed on the phone.
I am sick of paying for phone bills when i am on $99 unlimited for everything when i am not receiving a full service !

After reading some stories on this site, my problems with Vodafone are all too familiar with mainstream complaints. Call dropouts after a few seconds, meaning another call cost charge/connection fee a few times in one conversation; hardly any reception where I live (Bunbury area, south of Perth); trouble sending smsand pxt as most times pxt not even send!!; on hold for extremely long periods of time and when I finally reach customer support are then re-routed to same number to dial or even back to original person,have trouble understanding non-english support teams!!; no satisfaction when trying to quiz my account and they cover up inadequate esponse with 'fake' niceness; cut off my service without prior warning and generally...a great desire to cancel contract ASAP!!
Not happy.

We were with 3 and have no issues with them, with Vodafone taking over 3 we decided to upgrade our phones and move to Vodaphone. We have been with them for about three weeks now and have yet to have a time where our phones can actualy ring each other ( even in the same room we cannot connect at times). Our young son just got his first pre paid with Vodaphone and we cannot even ring or get a text fro him ( worried parents). From our view we have been ripped off with lousy network coverage, dropouts and lousy customer service, if we had known how bad they were we would have stayed with 3 or gone to Optus or another telco. Vodaphone are shocking.

I bought a mobile broadband device and 6 GB of quota a couple of months ago.
Can I use it? NO I CANNOT!
I can get full 3G+HSDPA reception one day and then the next day in the same place it is 1 bar of 2G only!
I go into the CBD to be given a service that has below dialup speeds and random dropouts. I may as well use dialup, it would faster!
I took my device to a THIRD WORLD COUNTRY and got full internet speed all the time with no dropouts.

Recently i got the iphone 4. I was told that reception would be in my area and all my family is with vodafone and has fine reception but for some reason my iphones always got 1 bar unless it awitches over to edge it goes up to full bars. The iphones just dont work well on vodafones network and they need to fix this. My calls fail and drop frequently my internet just doesnt load or tells me cell data cannot be activated along with you are not connected to the internet with full 3G coverage.

I have had ongoing problems with vodafail over the past few months with poor internet coverage, call dropouts and not being able to make calls when my iphone tells me i have full reception! "Call failed" is something i have become very familiar with. As of yesterday morning i have not been able to make or recieve ANY calls, however my phone is still telling me i have ample reception. Some messages are getting through and others aren't. I am extremeley frustrated as i am unable to contact vodafone via phone to find out whats going on nor can i find an email address on their website as the "contact us" email facility is down. How convenient.

I posted about my frustration on facebook and somebody suggested i need to turn of 3G, i have no idea how to do this or what this means.

Recently changed to Vodaphone and my phone drops out all the time. Really disappointing because I left 3 because of no coverage and they said to go to vodaphone and they would waive my cancellation charges and then I end up with a substandard service and I'm stuck for even longer!

I recently moved and could not obtain Vodafone coverage, when I tried to contact them (using a friends phone) about having to change to another provider in order to use my phone, I could not get through, was put on hold, was cut off after being put on hold repeatedly...I wasted hours of my life that I will never get back! I went to a Vodafone office and they also had to call the central line?? Eventually I was told that I had to pay an early termination fee because Vodafone don't provide coverage - I live 30kms from Brisbane, the state's capital city!!!
The Aussie Cricket team are obviously with a bunch of losers...maybe Vodafone should spend their money on their network coverage and operational call centre instead of corporate boxes....

The current fault reporting systems are in a worse state than the network, if that is possible. Vodafone need to IMMEDIATELY setup call centres in each state in THIS country to handle the appalling wait times that people are experiencing. Implementing working parties to examine strategies for network changes is a medium to long term process, but Vodafone have an immediate crisis that needs attention NOW.

I still dont have a message bank, and regularly get bills for $700 that i dont receive until after they are due