I have just taken a call from an operator at the Indian call centre in response to a complaint about poor network performance. It was on behalf of my son who has given my number as a backup contact. They said they had been trying to contact him for the past two days but have been unsuccessful. No surprises, I haven't been able to contact him on his mobile either. Fortunately he is with a friend who is with Telstra, and I can call him to make contact with my son. I asked for a phone number of someone to speak to in Australia, but all I was given as contact numbers were 1555 (constantly drops out, if it answers at all), 1300 650 410 (Indian call centre who don't seem to be aware that a problem exists in Australia) and 1300 111 111 (apparently this also goes to a call centre in India). I have just tried to call my son on his phone, and guess what, I am unable to get through. Looks like another call to his friend on Telstra. Given that my son can't get through to anyone at Vodafone, despite numerous unsuccessful attempts, does this qualify as reasonable grounds to lodge a TIO complaint.

I am a Doctor, and frequently cannot receive or make calls on Vodafone. I will be a GP in 2 weeks, out in the community where communication is a must. I will have to buy a second Telstra phone to ensure my patient's safety as I cannot trust Vodafone.

Lets hope some of this gets noticed!

i purchased an i phone 4 and was told by vodafone i could unlock it straight away to put my testra sim in as i dont get coverage at my house and they were the cheapest to get an i phone from as i still have a yr and a half on my telstra contract. surprise surprise after swaooing my sim over to a icro sim it will now take upto 10 days to unlock the handset. vodafone you suck you mislead customers to sign up and then you dont do anything to help i hope you go bankrupt!!

I am on the phone right now and have been on hold for 30 minutes!

My issue is a safety issue my wife is 35 Weeks pregnant and in a high risk pregnancy and we had an emergency the other day and she could not call me, it kept dropping out, she could not email me, internet would not work, she had to go to the phone box to contact me!!!!

Went to the store they said they could not do anything even with the phone not connecting in front of them and dropping out when they tried to call my work number.

NOw the technical team say there may not be alot they can do.

It is not good enough I pat good money for her to be able to contact me and for that to FAIL when needed most is of great concern to me, especially over the next few weeks!

Thanks alot Vodafone.
Dustin of Seaford SA

Won't update payments made on Web page, and now without paper billing this is all I've got to use against them. Mysterious $25 charge this month while still having ~2G left on usage. Clicking on 'Bill history' 'Payment history' 'Usage' etc ALWAYS brings me back to the inaccurate 'Acount Summary' page.

I wish Mr Nigel Dews all the worst for the New Year, and that someone screws him over, and treats him with the utter contempt he has shown to customers since September last year.

[Actually want to do worse things, starting with kicking him VERY HARD in his googlies, rest can't say online or in public].

I have had all of the problems on this site, dropped calls, texts that would have been faster sent by pigeon post. So bing a good chipmonk i complained on the vodafone website and THEY CALLED ME - it was so unpected I wondered if it was a hoax. Some poor bozo on a chain read the script telling me that they had taken note of my problems and would TAKE THIS INTO ACCOUNT WHEN PLANNING improvements in the area. They had now idea when this would be. Rather than say I would take this into account when planning to pay my account, i went to Telstra and signed up. See you in 10 years vodafone.... that is if the company still exists. I have a new word for Vodafone's board to learn - NOW!

My complaint is there is no service even though there is a tower in the suburb where I reside I cannot make calls or recieve them and texts are coming one hour late this is not good if you are needed in an emergency I will never go with vodafone again I have approached the retail outlet where I signed the contract and was offered another loan phone for the value of $50.00 or I could pay out my contract and as I feel is the problem of vodafone than I should not have to pay for this the sales person could not have cared less about my problem

Im currently on the internet with 1 bar of reception and have no reception on my mobile. when i complained last year bout my reception they offered me 100 free messages even though im on a unlimited call cap

I work for these morons and i'll tell you what they have played big time with employees lives, careers and futures.
We warned them all along about the network problems when they started doing the upgrades but they were their old self congratulatory self. Patting themselves on their back for a job just begun not even quarter done.

Running a business is already a lot of work.
After spending tens of thousands of dollars on advertising to increase the number of calls to our business, it is embarrassing and frustrating when the call drops out before we have a chance to take the customer's details. I thought this was something to do with the iPhone, however, after speaking with others with the same phone on different networks, this is not the case.
Vodafone is the only cause for concern. This is not what we signed up for.

1) phone call drop randomly from 10 ~20 minutes windows. When that happen two party can't dial to each other for at least 10 minute because no signal receive from the phone.
2) internet access via phone is hopeless. Often 3 ~ 5 tries to get a page load...
3) I NEVER had a chance to speak to Technical Support because after 30 min wait, they hang off my call... wtf.. I got this so many time I finally give up.
Email communication receive 0 feedback apart from auto-reply of reception confirmation.


ps: my area clayton. Phone HTC DHD . Just sign up on DEC. Same phone with different sim card have full 100% signal strength whereas with vodaphone sim card it never stay above 50%.

After being told my new phone would be delivered yesterday I waited at home all day, having changed work appointements to recieve NO phone. I rang at lunchtime to confirm that it was still being delivered and was told, after a 40 minute wait (the quickest response in the last 3 days) that there was a 99% chance that it would. Vodafone - you are uncontactable, drop out (or cut me off)on half the calls I make to you and are completely unreliable. SORT IT OUT.

I've had years of struggle and hair pulling despair with vodafone, because they offer no customer service or coverage on areas they claim to have coverage.
Now I have new name for my pain VIRGIN MOBILE!
I wanted to start my new year with new service provider, so I went to the Virgin Mobile on-line store, because on this website somebody said that they have good customer service. I bought prepaid mobile phone, sim and Wi-Fi modem. Seemed simple enough, but they took the payment twice from my visa debit card.
I have spent the whole week begging them to return thee other payment, but they claim that they never took it. My bank tells me that they can see that Virgin mobile took two payments of $197.
I haven't been able to pay my rent or some of my bills, because they hold on to that $197 and refuse to let it go. I told Virgin Mobile that I cancel my order and have sent back all the items, hoping to get back the other $197 they admit taking.
Yes, they do have people eventually answering their phones at the end, but they can take ten days after receiving the goods back, before returning the first payment. The second payment may have been lost forever.
My bank and VIRGIN MOBILE MANAGER told me that it's my own fault to lose the money, because I went to make the purchase on-line! How stupid of me to use their official website, and Visa Debit card, for on-line shopping!
And I'm still stuck with Vodafone, because until I get my money back, I can't go shopping for new phone or modem.

Back on Sept30 (And for 4 consecutive days) my 4 phones (Mine, wife and 2 x daughters) phones were sending multiple texts to every recipient. The least was 6 and the most was 14. When I spoke with Vodafone I was told they were aware of the 'Glitch' in there service and offered me $10 free credit. I explained that I would ABSOLUTELY LOVE to have a glitch in my business that invoiced clients 14times and I only had to reimburse $10 per complaint. Complaint ongoing. (While they still hang onto the massive profits they made from all clients over that 4 days)Check your own accounts people!!!

It took me roughly 4 hours to post this as I am using the net on my phone and the signal would go from VodaAu to 3G to no service all in the matter of seconds. I have been with vodafone for roughly 7 years. I always thought they had the best caps. Iv had troubles before but it got unbearable when I got an iPhone. People can never get through to me even though my phone is on, my calls go silent for minutes and then end, costing me money to hear nothing. My partner is also with them and it can take me up to an hour to get through to him and everytime I hear "hi there" it is costing me more money to be annoyed. It's nice to know it's not just us. If this website fails to make them do something about this problem I won't be staying with them.

I havent been able to get a job as 'vodafone' has shit coverage, & when i get calls it doesnt ring it goes straight to voicemail. also its been saying i have had voicemail and i have gone to listen to it & NOTHING is there. Honestly this is bullshit! Oh & when i buy credit, it wont let me re-charge for the whole day & keeps sending me to a customer server person who doesnt even know what im v=calling about, this is beyond a bloody joke!

poor reception even in Mel CBD,only occasional internet access
tricked by salesperson's map that pinpointed my house as 3G,excellent internet coverage.Website 'under repair'to check usage(OK for paying bills)Hours and hours wasted on the phone to very polite techos who cant fix the problem....its too big!
Cant use 1.5g or $450 of calls .....seldom any net,poor quality calls,drop out rate high....if you can get on at all...

I sit here in my room, with my E71 on Vodafone's network in my hand, and I get absolutely no signal at all. None. I step outside, and sit barely one meter from where I was on the other side of the wall and I finally get one bar of signal but even that doesn't last very long. If I head out into the middle of the road in front of the house, stand there and hold my phone straight up into the air and in my hand on a slight angle I can get a great signal, but unfortunately this makes me susceptible to a sudden car run-over.

a once very satisfied vodafone customer that is now becomming impatient, since the big fail of saturday the 7th of december 2010 when I lost all reception, email ability a subsequently no contacyt with anyone for half a day I now condstantly get very limited reception in my house, constant drop out calls where I cannot connect with other people or it goes through to a silent void, numerous drop outs in conversation that do connect, a delay of about 3/4 hours in sending and recieving messages, calls and missed calls simply not ringing and registering and voicemail messages not getting through for hours. I am now getting very impatient and fed up of vodafone and wish I didnt renew my contract only 4 months ago.

I was already on a prepay service with Vodafone before i signed up to a contract. When i went to sign up for a 24 months contract, i had a bit of credit left on my prepay service already and i was advised by the sales rep that although he is signing me up on that day, i will be given a full month to use my existing prepaid credits, and he agreed not to date the contract. I also have a copy of the contract and it is not dated. Guess what? As soon as i left the store, he dated the contract and my first bill sent included the first month even though i had prepaid credits on my phone. I went back to the store, phone customer service but to no avail. I was told i am being unrealistic! Anyway i am glad vodafail is set up so customers including large corporations can make up their mind whether they want to associate themselves with such an arrogant company. I wont go any further about recent network issues i have been having in Nov & Dec...i have read too many on this website already.

Thank you VODAFAIL, good idea...

I have Cover Me mobile insurance and have had to make a claim. I did everything by the book; made a claim via telephone armed with IMEI numbers etc.. everything good so far, good customer service and helpful advice.

Then I'm directed to hand my handset in to a Vodafone store - let the fail begin:

The store is Queen St Mall in Brisbane, QLD. I have to wait for 30 minutes before I finally get served by a young rep. He's not apologetic, more annoyed by the fact I want to make a claim because all he says is "why what's wrong with it?". Two things here: 1. I've already made an approved claim so just get on with it and 2. That's hardly the response I want to hear after waiting so long to be serviced.

He starts filling out the necessary forms to no avail - the store PC is taking too long, a problem apparently solved by going 'out back to the office'. So he slinks out of sight into a back office and leaves me waiting. This is when my attitude goes from 'lol what can you do' to boiling point. While he's out there reps keep moving in and out of the back office to get handsets for new customers. Through the thin gap the ajar door makes I see about 4 reps all sitting around fax machines, PCs and the lunch table laughing away. They may well be on their lunch break but when the guy who's filling out my app is among them it just makes it look like he doesn't give a fuck.

So I finally get to leave the store, my poor excuse of a temporary replace phone in tow (a Vodafone 736). But whatever, it's a replacement and nice to have a phone again. I make the journey home, plug the phone into the charger since it wouldn't turn on earlier due to flat battery - oh no wait it's not a flat battery, the replacement phone is faulty. Another adventure to the Vodafone store tomorrow. Yay :/

For my birthday I thought i'd upgrade my phone and go on contract after being on prepay with vodaphone NZ and vodafone australia for over 10 combined years. Anywho this is how it it panned out.

1st step: I apply for the contract online and was approved and had my phone delivered to me etc, however because the phone was very expensive I called Vodafone and requested to have incurance added.

2nd step: As advised by a vodaphone rep who "Fucken Lara" the machine eventually transferred me to and took over an hour to I was then advised that insurance cannot be approved over the phone and I must take the phone in to a store so they can view and confirm that insurance was applied before the package was opened.

3rd Step: A lady fills out the insurance form we both sign and she says it will be sent away and I will be charged $10p/month. I was not given a copy of the insurance forms.

All sounds easy right???? WWWWWRRRRROONNNNNNNGGGGGG!!!!!!!!!!!

My phone breaks so I take it in and was advised will not be warranty. Fine I advised is under insurance only to be told the is no way I can have insurance if i signed up over the phone..... like WTF "What The Fuck" Yep I was told insurance cannot be applied when contracts have been organised via direct deals over the net. Ok now this is crazy but its true so i decided FUCK that im gonna get something in writing.

I then go online and chat some spastic who also said the same thing so i said to her "I was told to take the phone in still sealed and have the insurance forms filled out, signed and sent away" so she replies back saying i am right so then I email her back and say "Please read your email below confirming that insurance cannot be added" so the dumb bitch emails me back and says "I am just going off what you said previously" I mean come on who works for vodaphone the spastic or me.

In the end I couldnt be fucked dealing with vodafone...... I pay my bill late every month and I wait for a collections call unfortunately for the person on the other end they cop a ear bashing!!!! And now that they have disconnected my phone I have called them to update my details and they are now calling me on another mobile number to collect funds.

Yes I am still paying it as I do not want bad credit but guranteed I will leave $100 or less at the end of my contract and call them back to request a credit.

Vodafone is shit!!!! I recommend you get rid of it, start using your work phone if you can or get a landline. If that does not suit you then go anywhere but vodafone..... Hate them with a passion.

hi
i worked for vodafone - i just quit 2 days ago
got a new job for allphones, & if anyone comes in, guess what hahaha im never going to rcomend vodapoo, ill be avoiding tham at all costs, even if a customer wants a vodafone sim or anything to do with vodafone, ill direct them in to a much better comopany

we have 2 phones on contract with vf and have to stand in the middle of our street to get reception. we get the same as everyone else, long holds and dropped calls. over all their plans are good but just cant use them.

I recently went on holidays to 1770 in Qld. Absolutely NO reception. Not even a single bar to receive texts. On top of that we were stuck there in the middle of the flood waters, with no way to contact family to let them know we were trapped there, or that we were ok. On top of that I have calls dropping out constantly (in Brisbane), and often I have friends and family tell me they've been trying my mobile constantly, although it doesn't even ring.. Vodafone you suck!

vodashit!!!!!!!!
wheres my return phone call you assholes >:-(

i lost over 30,000 dollers becuase of vodafone.
im a personal trainer (very successful) & my clients couldnt contact me - therefor - no work.
thanks vodafone - your so awesome, pffff
time to make a claims case to take them to court i think

Vodafone are absolute crap! i've been with them for about 6 years now and i've been experiencing problems with reception! everytime i call someone they either can't hear me properly or it cuts out and most of the time when i send txt msgs it gets sent twice when i've only sent it once! The worst mess i've been in so far has just happened recently where i've got a $149 cap from woolies and i've gone home straight away and pulled it out of my wallet to recharge my phone credit, i've pressed 1# to confirm my voucher number and for some strange reason they've directed me to vodafone call centre, i've explained to them what happened and the operator has asked me the voucher number as well as the serial number and it turns out that the voucher was already being used!! What the....??? i've gone back to woolies to complain abou the problem, they've checked it on their store camera's and so have I to make sure this lady hasn't picked up a used one off the counter, it turns out she hasn't. I've gone to ring vodafone again and complained and told them I was going to change phone companies if they didn'tn give me my credit and they said there's nothing they can do about it and all they could do was give me $50 straight credit!! GET STUFFED!!!! I'm now with Optus and so far so good!!...

today i decided to call 1555 to cancel my contracts, i am on a unlimited cap so there for didnt reall care (& knew i would be) how long i would be on hold for but here it is, ready..... a pathetic 3 hours & 33 minutes,
What a absolute joke, now's here's the rest - while i was on hold i watched inception - the whole movie!!!! & went online to try & get a email of some type to contact them to complain & cancell my contracts, what happend? ohhhh yeah shitty vodafone disconected after 3 & a half hours of waiting....
THEN the internet drops out twice.....
i finally go back on line & went to the complaints section & what does it say? WE ARE CURRENTLY HAVING TECHICAL DIFULTIES lol whata absolute joke.
im a MMA fighter & a current QLD bodybuilding championship attendant, & to be honest i reall am contimplating driving to vodafone head office & starting a lot of trouble in the offices - if you know what i mean,
but all i gotta say now is FUCK YOU VODAFONE - you are pathetic & need to get your shit together befor your employee's start getting the blame & getting hurt.
oh & i went in to a vodafone store @ helensvale & all the stupid bitchs did was give me a 1300 number that did nothing lol...
oh my god i swar if someone doesnt contact me & cancel my contracts free of charge im going to flip...

was in the middle of surfers paradise at midnight and i couldnt even make a call to my friend. we got separated a few hours earlier and i was meant to stay at a hotel with him and some friends in a hotel. i couldnt call to find out which hotel so long story short i ended up catching a cab back to my house in brisbane which cost $200. i sent multiple texts that my friend received the next day. FML

Don't buy large credits from Vodafone - you may lose them.

We live in North Lakes QLD, 25km from Brisbane City (not central QLD).10year old suburb that is exploding in population and has 13000 people now and is expected to have 25000. Vodafail has never had good reception. We have both mobiles with Vodafone and wireless broadband. We had contunial drop out and nil service with our broadband and eventually got is disconnected but had to wait out our 12month contract. We have now served 18months of a 24month contract and we are soooo done.
We reported bad service levels and recption to the North Lakes store on several occassion and throughout this period and of course no action. Went back recently and got given a phone number - 1300650410 to get our phone disconnected. Called 10days ago (60mins on hold) and they took all details and tried to say the coverage map says its okay. Well from India it would look good but how about you come stand in my loungeroom and make a call. Continuous drop out, nil service, missed calls, late voicemails and it goes on. They said they will investigate and get back within 72hrs. 264hrs later and guess what? no call! My wife called today at 1530 to see what was happening, 30mins to get hold of someone, then 5mins to go through notes. They acknowledged there was a technical issue in the area (really!)and they would be upgrading the area. They told us that 4yrs ago when we moved here. Transfered to cancellation department where she was onhold for 2hrs. Phone call was answered and immediately cut off. Called back, waited 30mins, spoke to another peron, explained I wanted to speak to someone now and not be placed on hold again, so I was put on hold then transferred to another line that rang and rang and rang for 80mins. Meanwhile my husband called them at 1830 tonight on another phone. My wife is still holding and on the phone since 1530. 30mins later my husband got "Shakeil". Obviously blew my stack at him and explained the events of today and last week. He was very very sorry! and said he would have someone from the cancellation team call me within 24-48hrs... Well Shakeil, I have heard all this before. He promised he would email the team leader direct, send a text message to my wifes phone(which has no reception) confirming the call back booking.... I can tell you know we have never ever been so angry, frustrated and annoyed in all our lives. Thats about 5hrs of my life that we will never get back. This has led me to consume upwards of 5 beers so far tonight and waste a crap load of money on calls waiting to be answered.
I hope Shakeil can live up to his promise, cause if we don't get a call in 24-48hrs to approv the cancellation of our service, there will be trouble!

I can't receive or send calls/text messages. I live in Hornsby and use my phone for my work. I have to hop in my car and drive a couple of kms so as to make calls.
Could the problem be related to their Transceivers?

just basicly discusted with there service,if you would call it service.i get constant drop outs,even when i have full service bars,unclear static noises.when im using the net,i get constant time outs,ive missed countless items on ebay,text messages come throo hours after they have been sent,i even missed out on a job,because a text message came in a DAY late.i just cannot express how bad there service is,my wife has the same phone as me(i phone 3gs)and hers is with telstra,she NEVER has any problems,constant service,even in the shoppng malls and elevators.im not real happy

THE ASHES FINALLY OVER THE NETWORK SPEED SEEMS TO MAGICALLY BE GOOD.
STRANGE HOW THIS ALL STARTED ABOUT THE START OF THE ASHES.
NOT SEEN TO MANY COMPLAINTS ABOUT THE CRICKET APP FROM VODAFONE FAILING.
AT 7 MILLION PLUS AT $2 DAY, SEEMS LIKE THE COMPANY DEDICATED ALL THE BANDWITH TO PROVIDE ASHES COVERAGE AND JUST DID NOT CARE ABOUT THE NETWORK SLOW DOWN TO THE OTHER BROADBAND/ 3G CUSTOMERS.
I THINK THIS WHOLE NETWORK UPGRADE WAS A SNOW JOB FOR THE REAL REASON THAT THEY WERE MORE INTERESTED IN THE BIG PROFIT FROM THE ASHES AND DID NOT THINK HOW THE BANDWITH WOULD OVERLOAD THE NETWORK. PRETTY BASIC IT TO STUFF UP.
VODAFONE SHOULD CREDIT ALL 3G / BROADBAND CUSTOMERS AT LEAST 10GB OF BANDWITH USE FOR THEIR LACK OF SUPPORT FOR THE OTHER CUSTOMERS NOT WANTING TO VIEW THE ASHES SERIES ON THERI MOBILE DEVICE.!!!!

Try owning a service business with the VF mobile as your contact number and you don't get your voicemails from missed calls sometimes for hours but other times not for days! I have lost more money than I care to think of because of this and all they can tell me is it is my iPhone causing the issue.

Also, I have started to get bills for $600-700 with heaps of data usage in the last 6 months. Honestly, I have not changed the way i have used my phone enough to warrant this. Also, It's not bad when I basically don't use my phone for anything but texts and calls (and retreiving two day old voicemail messages). I have spoke to VF re this and they can't give me any answers!

Ive been trying for close to 1.5 hours to get my issue resolved. I keep getting transferred from one area to anotheer. All I want is my phone fixed. I cant make calls and cant receive calls and text messages are delayed by approx 15mins. Billing says my account is fine. Iphone area says the phone should have been fixed. I've got some news for you Vodafone, if it was I wouldn't be calling you!!! All I want is for mt phone to be fixed!!!

- incorrectly billed (while still being debated but told an amount was still outstanding).
- spent up to 2 hours on hold on a single day calling vodafone.
- Getting the phone unlock can not be done over the phone and online requires up to 14 days before they will get back the customer.
- Unlocking a phone requires a fee after not being provided the instructions.
- No conformation when you request to unlock your phone online

Common theme among all dissatisfied customers is
being forced to waste hours on phone line while
trying to contact Vodafail.. could this be deliberate
ploy on part of VodaFail management to discourage
clients from canceling contracts or complaining
about service? VodaFail must have millions of clients
on contracts? Few thousand writing of horrible
experiences is not going to cause them any worries or
make any dent in company profits. I have to suffer
another 18 months before contract expires.

Missed calls that go straight to message when phone is not in use and in range. In addition missed call and new messages come through anytime from minutes, hours or not at all. This is the same for text messages. Problem is I now know it is a one off and I have no confidence in my calls/messages getting through. I just call another user sitting beside me and the call went straight to message also text same person and some 1 hour later still no message. This is a case of what I do not know might harm me ie. what have I missed that I am totally unaware of?

also again wanted to complain about LARA oh my friggen god i just want to slap her so hard if i see her, boy does she get me wound up. she doesn't understand anything i say, if i say what i want she gives me all these other stupid options that have nothing to do with what i want, it's only when i start talking in jibberish that i actually get somewhere! and now they have this press 1 press 2 carry on, so you follow the prompts and press the keys only to end up with a dead end hang up please try again. that's it this website has wound me up i'm canelling vodafone phone and internet tomorrow and telling my boyfriend to cancel too and we are going telsta. EF YOU VODAFONE

I just signed up a samsung galaxy s 59 cap on vodafone this morning. A few hours later, it's not allowing to make any ougoing calls, receiving calls, sending text....

am in qld, must of accidently clicked NT

anyway, also wanted to add, when i ring vodafone to tell them i want to up my monthly charge because i'm spending over and they are charging too much for extra calls, after being on hold for far too long a lady answers and tells me there is this new plan of $49 or whatever it was for $500 credit!!!!!!!! so for their new customers that just sign up they get $500 for their $49! and ME who has been with vodafone for past six years ... they don't bother to tell me about this amazing new plan!!!!! ROAR!!!

i have been sold a vodafone interent wireless stick on a contract. the contract isn't bad, 29.95 for 5gb or something, which i never use ... the problem is I CAN"T GET RECEPTION!!!! i have problems with my phone too, i can't get reception, my phone drops out during conversations, i cancel my insurance because when my phone breaks for some reason the insurance doesn't cover it, i keep get charged insurance for six months, i ring to complain and they tell me to go on the internet to look for a new plan! I CAN"T GET THE INTERNET THANK YOU VODAFONE!!! also ... just travelled from perth to airlie beach in a 4wd and needed my phone to call local police in each town to ask if roads were flooded, not that i could do that because vodafone doesn't get reception anywhere!!!! not happy with paying over $100 every month and not getting reception when i need it most. will more than likely go telstra when my contract ends. also have spent hours on hold with the phone on speaker so i don't kill my ear drums only to be hung up on.

Every time I went to pay my bill using vodafone's website, the site was down, or unusably slow, or not allowing me to login. I didn't realise how long this had continued -- they cut my service and it took 5 phone calls, each of at least 30 minutes, to restore. If you don't want to take my money, then punish me for it, I'll take my hard-earned dollars elsewhere.

When I first entered my plan with Vodafone, I signed up for the $49/month plan. When I received my first bill I was astonished to find that I had been issued with a THREE HUNDRED AND SEVENTY EIGHT DOLLAR BILL. Upon calling Vodafone, they told me I had been signed up for the $29/month plan, and would need to provide my invoice as proof that it was *their* fault not mine. After about 20 minutes of back and forth "there's nothing to suggest that you wanted a $49 cap", (even though I had provided my invoice) they offered me a $50 discount on my bill, but advised me that to return to the $49/month cap there would be a $45 fee. Which meant after everything, I saved $5. It took me about 3 months to pay off and there was absolutely no lenience or understanding from Vodafone at all. I never recommend Vodafone to friends and won't enter a second contract with them.

I was down in south-west WA for the weekend. Talk/text worked fine, but mobile internet through my iPhone, which I was relying on for travel planning, was flaky and continually dropped out. Thanks, vodafail.

Everytime people call to speak to me and are diverted to voicemail...they get put through to some random persons phone!!! my bf tries to leave messages and ended up with the voicemail for some guy?! also coverage is cap and they always have issues connecting to internet.

On hold for a simple enquiry for 84 minutes. No longer wanting to hold, i googled vodafone complaints and found this site. So much for customer service!!

I have been waiting 1 month for my IPHONE4 following my 3 breaking a month ago when i inital rang vodafone to get a new fone as i have been paying insurance for my phone for 2 years i was told they couldnt give me one i then asked why have i been paying 10$ a month for insurance if you dont deleiver. After about 30mins on the phone (72mins on hold mind you) i was told they will order me a phone to be sent in the new year and would give me a $30 credit. So new year has come and on the 4th jan i received a text stating my phone will be delived on the 7th, i then received a call on the 5th confiming my phone will be deleived on the 7th. So i took the day off so that i can be here when it arrives. 6pm come and no phone i then called vodafone and was ept waiting for 1 hour and 20mins before my call was answered... all i got was we are sorry there was problems at dispatch i then asked why noone called to advise as i took the day off and they could say nothing but sorry. I then asked for compensaton and that i want the phone by Monday as they advised me on the phone. The only compensation they gave me was $100 credit! Thats not even my days wage and NO garentee that it will arrive Monday.

tells people my phone is off when it is on and have full reception and then takes an hour to recieve voicemail message

I have a blackberry service through a Vodafone powered service,and its up about 10%. I am in brisbane and south side, watching the icons, and all is see is edge and gprs. Rarely do I get Blackbeerry coverage.
I rang Vodafail serveral time,s no calls back, just excuses.
It would be more sucessful to have two tin cans and fishing line strung out.
Not what I signed up for. "Fit for the purpose", no way..

I have had a post already to state my issues with drop outs and lack of coverage at home and at work, yet they have managed to top it!!!

Yesterday I have had some problem with my touch pad, was not responding, so call for help. I was told that I should switch off the phone and do a hard boot. (Holding down send and hang up buttons as phone turned on)
After I have down that, phone has erased all data from the phone, booted, yet never fixed the issue, only created a new one. Phone is now completely useless, as it is asking to choose network provider, that is only can be down by tapping on one or the other....

Being Thursday, run down to Bondi Junction Vodafone, where 3 young stuff members were busy chatting with clients, in a very casual manner. After about 30 minutes of wait, one of them turned to me and asked, "what do you want"...

Quickly have set him straight, as that language and tone of voice was way out of line, bought a new phone out right and left as soon as I could!

I AM THROUGH WITH VODAFONE!!! I can't wait to have my contract finished and all of our phones (small business with all stuff on one plan), taking it elsewhere...

I know that mine and my mums contracts are supposed to end this month sometime so I go into a vodafone store to find out the date and what we needed to do to leave after the plan finishes. My mum and I signed up for blackberry storms 2 years ago on the same day but apparently vodafone have just decided go add an extra 3 months to my contract without notifying me but couldn't give me an explanation as to why. I called the TIO and they've now lodged a complaint and said vodafone have no right to do that. Where do they get off doing this kind of crap? I've been with vodafone since 2005 and this is how they treat their customers? It's disgusting and their customer service really sucks.

I have now been on hold with Vodafone Customer service for 3 HOURS AND 10 MINUTES!

FOLLOWING IS THE CONTENT OF AN EMAIL JUST SENT TO EVERY VODAFONE EMAIL ADDRESS I COULD FIND FOR COMPLAINTS, PUBLIC RELATIONS AND MANAGEMENT:

"MY VODAFONE NUMBER: (0410) XXX XXX

Sirs

I dialled 1555 from my mobile in order to have a member of the Customer Support Team reset the password to enable me to log on to My Vodafone.

I HAVE BEEN ON HOLD FOR 3 HOURS and 15 MINUTES and just get a voice periodically telling me to "hang in there. We'll be with you very soon!"

When I did speak to Customer Service yesterday afternoon I was told the Vodafone Systems were down and inaccessible to carry out my request and that I should "call back in 24 hours".

It is out of frustration and desperation that I now send you this email.

I ask that you note my utter disgust and contempt at the poor level of service that Vodafone is providing to its customers and should I not have received a text message containing a temporary password allowing me access to Vodafone on line self-service features, I will cancel my subscription and forward the email to all national press agencies., It is with regret that I contemplate this step and also ask that you note that I herewith reserve my rights

Yours faithfully"

Just found out that I couldn't make outgoing calls or receive incoming calls(all diverted to the voicemail). No wonder my phone has been stayed silenced for a few days. But strangely the signal strength shown on the fone is with full bars.

Called the customer service, waited for about 35 mins, and hung up the call - srsly I got a life, I wont be able to stay over the fone for that much that that I could do loads of stuff.

There are heaps of onging issues with my fone, slow internet browsing (could not load a complete webpage at all, always stuck at 60%. and then fone died), low battery life (I assume this is with the fone manufacturer, but still, the fone sucks, why were they in the market at the first place anyway, QA check must have failed). And no flexible option (I asked to upgrade my existing plan to a more expansive one 6 days after I signed up this one, but they refused saying I either pay out the 23 months before i start a new contract or have my fone for a service).

I will never sign up vodafone again. This is the biggest mistake ever I made (stayed with 3 for 6 years never had a single issue.)

DONT EVER SIGN UP WITH VODAFONE THEY ARE EVIL!
DONT EVER SIGN UP WITH VODAFONE THEY ARE EVIL!

I CANT SEEM TO GET THRU CUSTOMER SERVICE AT ALL LONGEST WAITING TIME B4 I HUNG UP WAS 35 MINS AND MANY NUMEROUS AMOUNT OF CALLING 1555 .... GO TO A VODASTORE AND THEY CANT HELP ME THERE EITHER!!!! WATS GOIN ON??? THEY ARE THE WORST EVER MOBILE PHONE COMPANY IVE BEEN SUCKED IN WITH! IM STUCK IN CONTRACT FOR 23 MONTHS, MY NEW PHONE STUFFED UP ALREADY AFTER 4 WEEKS GOT IT BACK AND ITS MORE STUFFED! I GIVE UP!! MY BLOOD IS BOILING!

I am (was) a very long term Vodafone Customer who up until approximately 12 months ago was reasonably content with their service. I accepted poor coverage in regional areas and was constantly assured every time I took out another contract that 'the network was undergoing upgrades and would continue to improve'. It has since got progressively worse and is now completely unreliable and for the most part, unusable.
Living near the Brisbane CBD I now suffer continuous dropped calls, 1 bar of 3G (if I'm lucky), sporadic and poor data downloads, late SMS or voicemails, poor battery life due to continual network searching and an Iphone that works wonderfully as an Ipod and media device. It certainly doesn't run up a huge phone bill as it is spectacularly useless as a phone.
I also have a 3G mobile broadband USB device that has failed to work at all in terms of receiving my supposed 3Gig of free data per month. After numerous complaints and the standard 'technical investigations' Vodafone agreed to reduce my account by $10 per month after it admitted I lived in a poor reception area (7 kms from the CBD on a hill????).
So now I have a 3G USB device that serves nicely as a paperweight and an Iphone that I can listen to music on.
I now have to rely on a Telstra prepaid (a common theme from others on your website) to make calls. My constant complaints to Vodafone in relation to my phone reception was constantly met with the advice 'Switch your phone to 2G'.
If I wanted a 2G phone I would have damn well bought one. I paid for a 3G service and I don't have it. However their complaints system is so poor, wait times are so long, and requests are met with vague and generic 'investigations' or 'transfers to another team' that their expertise in bureacracy and spin rivals that of 'Yes Minister'or a team of spin doctors on Red Bull.
I contacted Vodafone last night (3 separate calls with an average 40 minute wait time) and advised I was cancelling my service. I was offered the same...wait for it...'technical investigation' (read stalling tactic)and advised I would have to pay the rest of my 18 months of payments (nearly $1200) to be released.
I am now working in direct support of the Queensland Floods in a senior planning position and my phone is critical to my work. I now have the phone switched off and transferred to another phone in order to ensure I am contactable.
I intend to pay the full amount as I am sick to death of dealing with customer service and their mythical 'technical investigations' (you don't need to be a communications engineer to determine that the network simply can't cope with so many smartphones competing for bandwidth)and leave in absolute disgust. Evidence will suggest that a bad customer experience generally results in advising at least ten of your friends of your experience. I intend to tell as many as I can to steer clear of this network as it continues to offer cheap deals and handsets with minimal or no reception.
I have contacted Australia's largest Telco who are very happy to match Vodafones price and guarantee the quality of their network. They also offered an incentive to transfer (they must be doing a roaring trade) and expressed they are dealing with many Vodafone customers who have given up in sheer frustration.
I am now nearly $1200 out of pocket and disgruntled with exceptionally poor serice and coverage. Quite simply I have had enough and will never go back to Vodafone.
I sincerely hope many others are released from their contracts, I have chosen to give up rather than spend my valuable time battling a huge corporation.
Incidentally I am more than happy for anyone from Vodafone to assess the veracity of my complaints and view for themselves the poor state of reception in and around Brisbane (not forgetting the national highway system, regional areas, inside buildings and in full view of Vodafone towers). I doubt however, that they will and fully expect the customer service offer of a 'callback; in 24 to 48 hrs (again a familiar theme on your website)will fail to eventuate, as will my 3G reception.

I just got a mms that was sent 6 days ago just then as I had to turn my phone on and off to get reception,,, but that was not the reason I wanted to comment.
I am practically in the middle of Brisbane (Highgate Hill) and for the 3 years our company has been with vodaphone we continually get drop outs and all the time cannot get reception from the top of Highgate Hill, Go Figure.
That is not the worst of it but I have not the time to complain any more so I will change out Companies mobile phone service provider over. It's been to long and without this website I would never have bothered, thanks for giving me the jolt to do something about it, my staff have been complaining for a while now.

On 16/12/2010 my two vodafone iphones started recieving no service at all in the eltham area.I could send and recieve texts and had full internet but could not make or recieve any calls at all. I contacted vodafone by phone and after waiting 40 minutes i was told to try various things including putting the sim card in another phone and to try a new sim card I did all they said to no avail.I went into the vodafone store on 20/12/2010 after not being able to get through by phone for two days and many attempts.The girl in store said they would contact me about the problem within 24 hours but they didnt.I tried to phone on 6 more occassions, i only managed to get through once but had to hang up after one hour due to work commitments.I then went into the vodafone store again on the 4/01/2011 and waited 30 mins to be served and another 30 mins while staff tried to help.They said someone would contact me in 24 hours.They didnt.I went back into the vodafone store on the 6/12/2011 waited 30 mins to be told again that someone would contact me in 24 hrs,they didnt.on 7/1/2011 pm i went to vodafone and they said there is nothing they can do.
I belive it would be fair and just to have my contract cancelled so that i can go to a provider that provides service. It has nearly been a month of no service and hours and hours of waiting and calling and trips to vodafone stores, i am sooo frustrated and find it incredible that a company can get away with this treatment of customers. I run a small business from home and this problem has impacted my earnings and business greatly.
I have just submitted my complaint to the TIO.

For the past few weeks I have been having issues with bad signal strenght, which quite often leads to "no service" show on my HTC Vodafone mobile or even dropped calls.

Frequently I try to contact my partner, who is also (unfortunately) with Vodafone, and it goes straight to his message bank. This is an ongoing issue which 'they' said they were fixing. My partners phone number was 'given away' to another user and he was unable to use his phone for days. After many visits into the Kalgoorlie store (where they had to ring India for help anyway) he finally got his number back. No apology, compensation. Gosh we feel like we have a substandard service on every level.

No coverage at Malua Bay, or Rosedale, or Tomakin. Apart from a very occasional and very weak signal that normally dropped out. This is a large are of well populated coast line. It really is unacceptable that Vodafone have not fixed this after all those years (Telstra and Optus customers have enjoyed coverage in this area for years).

Going onto the website, try to log on, fail to get on. Why?.... I don't know my mother maiden name!!!!! WTF!!!! Its the same name i was born with!!!!! F@#$%% C@#$%!!!!!

I remember when Lara was created and voted on within my company. Yes, she was outsourced. It was between her and a blonde girl and a guy. Caricatures I am talking about. Lara is hot. I'd go her. LOL

Came over to Brisbane and Gold Coast with 2 iphones & purchased vodafone SIMs to avoid extortionate roaming data costs. Got a great deal ( I thought the included 3 gig of data for a month) They could have offered 30 gig or 3 meg - cause data just own't work after 6:00 am till 11:00 pm. Voda NZ had similar problems in the big cities ( yes, we do have one or 2), but they appear to have fixed it. Strangely, a day trip to a very busy Byron Bay in NSW saw the phones perform flawlessly, but, the minute we were back over the QLD border, the data just kept timing out!.

Maybe you could Vodafone AU borrow some request some engineers from their Kiwi counterpart to juice up their network!.

GoodLuck Amigos- I'm back to the land of the Long White Cloud & working mobile data on Sunday

Sitting on the train trying to looks at boats for sale. What was I thinking. FAIL!

Ring the help line, but they have had technical difficulties. So have I that's why I'm calling them.

No reception in my own home, for 3 days. I thought it was the iPhone, but it wasn't because I tried another handset. I couldn't even text or call anyone! I am looking for a job, and hoping for that call. They probably have called, there goes a waste of time for me, and there goes my interviews and jobs.

using vodafone mobile broadband for 6 months in thornbury, northern suburbs of melbourne. Frequent disconnects (within 2mins constantly!) regular ip address conflicts (overloaded network) signal strength has never been better than 'poor' or 'very poor'. Vodafone Mobile Connect software is terribly buggy, constant RAS errors preventing reconnection until i restart the computer. Unplugging the modem and reconnecting it sometimes solves the ras errors and allows me to connect, but often the VMC software cannot find the device at all and prevents the computer from being restarted (endless loop at the Vista shutdown screen until BSOD) until i hit the reset button. Its been nothing but an exercise in frustration for months, and is the most pathetic excuse for a service i have ever encountered in the telecommunications industry. Id rather be on dialup its substantially more reliable, nuff said. My connection has dropped three times in the time its taken me to write this.

Seriously frustrated with Vodafone at this point, I have been enduring the pain for the last two months but I have had enough. I complained so much that they offered me a new contract, waiving the new handset repayment and early exit fees (only 4 months).

Promised delivery by 7 January 2011. Get a call on Tuesday confirming delivery today 7 Jan. Here I am stuck in the house all day on my last day of holidays, and now show for delivery by 5pm of course and I am now 1hr 10 mins on hold waiting to find out from these incompetent morons where the hell my phone is and tell them not to bother anymore.

Thanks for ruining my holidays Vodafone you morons. Shouldn't have fallen for your desperate sale. You have lost me FOREVER.

I had a one night stand with Voda and now I'm pregnant. He doesn't answer when I call, I just get his wife Lara. I feel so ashamed. FML

Trying to cancel my contract early last year, was told they would wave the cancelation fee with approx 3 months to go on 24mth plan. But, 13 days to go (yes, i waited this long!) now tell me, at Loganholme store "The're unable to help me with anything like that." Phone "LARA", then spoke to Lester in India, then put on hold for an hour, the handset goes flat!!!! Phone 1555 on mob. Speak to "LARA" again on hold for 20 mins, then tells me "Line fail, please call back." Then hangs up on me?!?! HUH!!!!!!!

No service now for 48hrs. No calls and No Text.
Err messages " Network Busy" and " No Connection "

I cant call Vodafone because my mobile phone cant make calls. If I go into a store then the rage will take over and there may be innocent casualties.

from the sales desk to lara to voicemail the service is rubbish, if i dont pay my bill im in breach of contract but for vodafone to charge for a service that is substandard at best is in my opinion (im not a lawyer) a breach of contract how can we as a group take this on and get out of the contract that is tailored to vodafone, not the customer???

Tell you what guys I am going to write to the Vodafone Board in the UK yes the parent company and tell them what their Australian customers are going through. I am sure this will get them to give the Aus manager a good kick and get them into action. Will let you guys know how it goes.

No service, no 3G and definitely no happy! They demand I pay my bills on time, but fail to provide me with anything like reasonable service! Don't even bother calling customer care- " you're number 193 in the queue!" Oh my :( another disgruntled Vodafone customer...or sucker some might say.

I have a family member in hospital which almost died, my mother was calling me but i didnt have any missed calls....
the call went to msg bank and i recieved the call a day later. ring my mother back she told me very upsetting news and that i was uncontactable and why with the use of other words.
In contacting vodafone, for the last two days i have not had anyone resolve the situation of this and are saying that it is the handset....well we all know thats no true!!!
if that family passed i would be able to forgiving my self for not getting their, all the staff can say is sorry for the incovience.
All i want now is to get out of the vodafone contact, no staff member has contact me back like there promise.

continued billing and threatening letters for a cancelled service - cancellation fee paid

1
cancelled service still being billed complete with threatening letters despite 3x40min waiting time and then 40 min conversation with a person with a fairly good grasp of English but insufficient for the problem
2
sms arriving 6 hours late
3
despite assurances to the contrary my phone keeps dropping out (with four bars signal strength) in Richmond such that it is common to redial three times during a conversation with a customer
4
Lara is no help and seems to only transfer me to a human when I shout obscenities at her
5
often when i follow the help menu i finish up in a dead end where i have to hang up and start again
6
have been with Voda for ten years. Initially the customer service was so good that I didnt mind the coverage but i did not expect both would ge worse

Perky LARA is beginning to get on my nerves

For the last 2 weeks at work i have had absolutely no reception, continually told no service! Paying for a service i cant even use AND i finally was able to contact vodafone this morning to be told that it would be 5 days before anyone would call me back!!! sounds like VODA - FAIL to me!!!

It seems that ever since they bought the 3 network things have really taken a dive.....

I don't get texts, my calls drop out, my voice mail messages don't come through, I switched this feature off - only for VP to turn it back on again. Grrrr. I am still on hold....

I can't send SMS's from my lounge room. FFS and then after retying and retrying I get a message from my friend saying I sent it 4 times! Vodafone. You. Are. Horrible.

We have been receiving countless dropped calls, painfully slow mobile phone internet connection and wait times so ridiculous that you can only hang up in frustration. Not to mention a growing number of staff that are absolutely incompetent in dealing with ANY issues and that will constantly flick/transfer you to the 'right' department or just plain hang up on you. I have worked in a call centre before and I know how call stats work and the pressure the staff are put under to reduce reduce reduce their talk time which ends up with the staff just hanging up. It really is coming across as though VODAFONE is just getting too greedy by not training their staff and by downgrading their service and reception so as to lead a price war.

I cannot receive or send MMS from my phone, I cannot call people as it constantly cuts out - even if I am standing outside in the middle of busy Chadstone and my twitter/FB is no longer updating. I changed from 3 for this?! And for so long I thought it was my new phone but NO it clearly isn't!!! NERD RAGE!!

Where do I Start i lost my phone as per the VF website it takes 24 hours to block it it took them over 24 days seriously I had to send the CEO (yes the CEO) and email and only then did they action it. After that the nightmare continued could not get in touch with family and friends at Christmas had an emergency had to give up a fishing trip and rush off to meet a friends instead of a simple call. I also missed prime seats to the Hopman cup as a sms can in late. well an extremely frustrated customer

Mobile reception constantly dropping out and voicemail messages come thru days even a week later.

sms messages arriving so late that now people sms my husband to pass on the message to me!

just had 6 call dropouts to the 1 phone no. in the space of 7 minutes! despite my phone showing full network coverage.. called 1555 after being on hold for 5 minutes got recorded msg "looks like we're having technical problems, you'll have to hang up and call back", then disconnected!!! CAN SOMEONE PLEASE TELL ME HOW TO GET OUT OF MY CONTRACT!!!

I have not been able to use my 3G network properly for many months. I made a complaint about 6 months ago after major frustrations and just gave up and dealing with a 2nd rate service. I went into a store one day and I was advised to turn off the 3G network as it "really doesn't work well anywy". Whenever I have full bar on my 2G network I have tried to switch over to 3G and goes right back to no service. why should I have to pay full price for a service which is not meeting up to its expectations. I tried to call vodafone today and there appears to be no option for them to call back as after 10 minutes I gave up. I run my own business and sometimes I have 3 h ours of voicemail deliveries due to non delivery. I have not used visual voicemail for many months due to it not being reliable. Very very frustrating,

i was assured i was 'smack bang in the middle' of the coverage area after raising concerns about previous coverage in my area when signing up to vodafail for the first time. i am only 5km from the brisbane CBD and i have NO SERVICE at my house, and my ability to use my alloted 2GB of data is so non-existent that on average i use about 150MB a month becuase it doesnt work at all most of the time. vodafail waved my first bill, and gave me $50 a month off until it is fixed, which i am assuming will be never. i would prefer to pay the full amount and get the service i signed up for. i would never have left telstra if i had any idea vodafone was this bad.

I went ahead with Vodafone 3G broadband, living in a major city - Brisbane, I didn't think it'd be a problem. It used to work ok and then all of a sudden one day I'd be getting 0 mb activity. It's been like that ever since Called up and complained and the issue was raised to the next level. They called me back 2 days later just to tell me that there was no coverage in the area and that I should go get a refund. In Brisbane?? Really?? Time to change to a new provider...

After 6 years out of the country and as a former very happy vodafone customer, I decided to come back to them, what a difference a few years make, the Australian network from being in my opinion better than any I experienced overseas, is now awful, worse than some of the 3rd world countries I have lived in, what have they done in the last few years, looks like they have sacked or let go the engineers who originally, designed and built the network, maybe they have also have stopped upgrading and adding to their network, I also suspect cost cutting and a lack of investment in basic engineering services, i.e. coverage, congestion and quality, with most of the money going into selling app's that you use once and then get bored with them, leaving them with a very a very dodgy basic product for voice and data calls, after a few months and a threat of legal action from me, I managed to get out of the contract and am happy with an alternative provider

I am in the middle of doing the contract walk. Been a Vodafoney customer for one and a half terms now. The first contract was okay until I got the iPhone. I'm sure most of you who are dataphiles notice the poor 3G service. Calls also drop out and the iPhone loses the signal and then has to be restarted to get the signal back etc.
I registered my complaint through email (very fast communication - one email a day) and was told that they were well aware of the problem, try to clean the SIM, switch to 2G instead; they are upgrading some suburbs etc. They offered me 2 months credit and I rejected it, preferring to walk. I then registered with the TIO to force Vodafone's hand in releasing me.

Intermediate hoop jumping - Vodafone then replied with a bunch of technical questions about the service like they'd never heard of this fault before. Some of the questions even requested my full name, telephone number and PIN (memory lapse).

I submitted the answers with the reference for the TIO submission. Looking forward to email number 4 from Vodey

I pay for a third generation data service W-CDMA (UTMS) which Vodafoney started to introduce as far back as 2004. I have a great Google Nexus One (not from Vodafoney)and to get it to send and receive SMS/MMS I have to set it to GSM/CDMA. Okay, it is Google's programming blunders that mean standard messaging tries to send too big an image file and so I have to use CHOMP or HANDCENT (prefer the latter) which automatically reduces the file size to 300kb which Vodafoney will send/receive.

I complained to Vodafoney from my account page with them, and have yet to receive a reply. In anger I complained to the Telecommunications Ombudsman who is taking up with the carrier. See the back two pages of The Australian Financial Review concerning the company and the lack of action by the ACCC. It makes interesting reading.

been with vodaphone for 20 months...... I will never go back even for free.
Phone drop out.. guaranteed,
People not getting throught to me ...guaranteed,
Unable to contact 1555 due to drop out ... guaranteed.

I hate this company. they make me sick as due to there size they simply dont look or care about thier customers....

Their answer ... advertise to attracked more victims

I have 3 contracts with vodafone, none of which work correctly. I have spent over two weeks trying to get in contact with them. I asked for a call back last week which I was told would be within 48 hours. I received a call back a week and half later. She was unable to help, told me I needed to take all 3 handsets in to a Vodafone Store to be sent to their service centre to be checked. Then if they came back with no issues I would then need to get the simcards checked which would take a further 10 days to check. When I told her I thought it was ridiculous to go through that with 3 different handsets all brand new and 2 exclusive to Vodafone I asked to speak to the technical dept. She was unable to put me through due to the high number of calls (surprise surprise) I then received a call back the next day. He had no idea about the phone I had or the operating system. He was unable to help and the solution offered was to put my simcard in another handset. Even though the problem was happening in 3 different phones. He also tried to tell me that Vodafone was no long having network issues and they had all been sorted, nevermind the fact that I was on the phone to him unable to receive mms or data. I am now just be waiting for the telecommunications ombudsmen to contact me.