Over the 18 months of my current contract the service has become progressively worse, particularly in inner Sydney. Calls now often go to voicemail without ringing and voicemail messages regularly come through 12-24hrs late. Despite a strong signal showing data connection is often non existant.

I Have been having connection issues for some weeks now since almost the whole east coast that was on vodafone lost service a few weeks ago maybe a little more than a month.

I am addicted to a game where items that monsters I kill in the game drop are worth actual money for some of them! and I collect these items and then transfer them to another character that needs them. I have had my connection drop now a few times while doing this (which crashes the game) and its not only my items I am losing, my friends also have lost items becausue of it :( I am losing thier trust in a game where I need them to be able to trust me and the connection I have to be stable at least :( as some of the items we have lost have been 1/1000000000 chance to find which gives them their value and then they usually hate stats on them x/x/x (x= strength,damage, %chance for stuff, faster cast, etc, etc which gives them very good value if there is good stats on an item that is already 1/1000000000.

This is not my only beef losing peoples trust in a game is just very frustrating
at the least

everytime I load a page and then have to refresh I am wasting money! say 10% of my downloads are from having to refresh and THIS, THIS IS WHAT SHITS ME!! and watching movies.... when they half load and then freeze or the connection drops.... sometimes I have wasted 200-500mb in a day on prepaid :(

Then there is the issues it gives me and my partner as I am very stressed out when my connection keeps going out making me lose items on my game that I have looked for for a month in my spare time, not being able to pay for things on ebay, trying to load a movie for me and her to watch and losing my connection and having to start again all these things add up over a few months and I have been making me easily irritable which affects my partner even though she rarely uses the internet. Also the Dreambook my partner bought me for christmas will never connect. Connect: (cannot connect to server) every time....

The absolute most annoying thing though.... after 2hrs on hold on an optus mobile I get someone I could not understand because of his strong indian accent and I told him I couldnt understand and to put someone on who spoke better english and I think his response was "i am speaking english" which took a few times for me to understand.. then I ran out of credit after being on hold for hours.... and had to go buy another $30 recharge card just to call them again. which I used a lot of to get back through to them..*which made me easily irritable again and i get snappy and only person to snap at is my partner of 6 years :( I am sick of wasting my time, money, energy and relationship on them but I really need my internet and cant really afford another internet stick and credit at the moment and I am sure Vodafone isn't going to buy me one I am sure they are quite happy with peoples money going down... THEIR DRAIN!!

Everytime I try to get on some websites, it takes forever (about a minute) trying to load, and then pops up with a message "internal server error".

An example of such a site is Twitpic.com. I can connect to it fine using my home wifi connection, but not using the 3G which I pay for.

No coverage and I cannot get in contact with people, could be a Terrible situation if something happens to a loved one and no one can contact me

I have all my families phone and internet services with Vodafone pre-paid. I am extremely frustrated with vodafone especially when it comes to my internet connection. I have been unable to use my internet as it just wont connect or it connects but then cuts out constantly. As it's pre-paid if my credit is unused it does not roll over so I am losing money and I believe I have no grounds for compensation. And as for my phone services, let's just hope I don't go into early labour while out alone with a mobile that just wont pick up reception!

since december i have had my internet connection with vodafone and all this time all i get when i log on is poor to very poor reception i have to talked to several people about this problem and still left with noe good outcome ,am very frustated about this and am very glad that something may finally be looked at through this class action.

I wanted to upgrade my handset to an Iphone. the consultant told me to pay last months bill (which was 1 day late) & next months bill - 2 days before pay & this should be shipped within a week. I paid this & my friend next to me at work ordered one when not entitled. we received a call saying they were out of stock and may take up to 5 weeks. she received her & mine was still "coming" 5 weeks later.. after it has been "lost in transit" another one is shipping out.
i spoke to 10 people & the courier company who both told me ANYTHING to get me off the phone.

i have vodafone as part of my work phone to alert me of security breaches. I cannot get phone calls from security if i need too. Also i could not get phone calls from my kids on xmas day. Had it, going to Telstra!!!!!!!!!!!!!!!

I have been with vodafone for about 5 years now and this year i have noticed that they are exceptionally crap... i now hardly ever get reception in my house, the main place i get reception is in the toilet... My reception is always dropping out no matter where i am, even when im in perth cbd. sometimes it takes 2 or more connections to actually have a conversation...

formerly a 3 customer was not getting the full potentisl of the internet so 3 migrated me to vodafone this was 3 weeks ago and 16 calls to them later i still have no internet the customer support team put me on hold 8 times in one phonecall in another they transfered me to 4 other people shadupi, punshab,etc. i was on the phone for two and and half hours trying to explain but had great difficulty in understanding what they were saying i explained that i couldnt quite understand and the phone was disconnected on me .i then called back and the answer machine asked me 4 times for my mobile number which i didnt know as id been migrated by 3 and apparently they were doing it for me and all i had to do was wait well its been 4 weeks i still have no internet which i use for WORK but still have a very slow connection from 3 that is a slow as a snail and is broadband for such a massive company they need to get their act together fast we have a massive communication breakdown with the language and this will be vodafones demise

i virtually have no reception in Victor Harbor, my calls drop out, my text messages fail to send and i receive messages in group 1 or 2 hours after they have been sent. i have to drive into the main street to be able to make a call and i only live 2km from there.
have though of changing over to another provider but am under contract so makes it difficult and expensive

I live in Brisbane city and do not receive network coverage in my home. This is a joke as I am not living in the bush. I have to try and move around the house to get a signal. Max bars I receive are 1. Because the coverage is so bad I have also had to for the first time in approx 5yrs have a landline connected. Also as part of the service I pay for I am actually unable to get inet access and the little wheel just spins around & around.. am fed up with watching this and being unable to use the service I pay for. Sometimes I will try to make a call and it just won't connect until after 5 attempts. Text messages are also a big problem! Sometimes it will take 2hrs to receive a text from friends. One weekend my phone just kept texting the same message to my friend over 20 times during the day.

The customer service is appalling from the shops to that stupid voice recorded "Lara" and I am sick of trying to explain to someone in Egypt my problems and where I live

#7263 here again. I forgot to mention that it also took over 12mths to change my surname with vodapain. They just do not listen or heed new info uploaded on website which by the way often was offline in late 09 early 2010.

Further adding to my comment yesterday, when I try to call other people it drops out or goes straight to voicemail. Always a connection error and disconnects me. Not happy at all, someone said that telstra is looking better and better. Starting to think that aswell.

I live 10 mins out of Hobart city centre... I do not get reception in the flat I live in! I have to talk with my head out the window to prevent calls dropping out. Locked in a contract until mid 2011 :(

http://www.youtube.com/watch?v=B2BPV-7iSxA

My elderly mother fell and broke 3 ribs. My vodafone mobile didn't pick up a signal - luckily a neighbour found her and called an ambulance. I found out 2DAYS later when I got a signal!!! NOT GOOD ENOUGH

I have been jobhunting and have to give my a landline as my contact, because the likelihood of me getting a voice mail is practically zero. I have had voicemails and texts come though up to a week later. This has caused me to miss out on work. Cals drop out frequently, the coverage is absolutely terrible. I live 20mins from Penrith and have NO service at home. Often the phone call will simply not connect, this is particularly bad when I am calling someone who also has vodaphone.

i don't mind the occasional coverage issue, because at the end of the day i get what i pay for.....3/vodafone have the cheapest plans going round, so what do you expect? if you have to some to bitch about why don't you pay more money...tight arses....

Was with Three Mobile they have now joined Vodaphone. No issues previously now have dropped calls, sms not being received until next day etc etc.Not happy.

I work in Homebush bay NSW and i have no reception with either my Sony Ericsson Satio or my HTC Desire HD. Both Phones run themselves flat trying to search for reception. Although where I live in the Blue Mountains the reception at my house isnt too shabby but only at my house. Everywhere else like the Great Western Highway in the whole Blue Mountains is very patchy consistently getting dropouts at the same locations every time and gets worse depending on time of day. At the top of Lapstone hill in Glenbrook is terrible, Warrimoo near train station and Woodford Bends. If it gets worse and no resolution is near I will move to Telstra and pay the extra $30 a month for a mobile service I will be actually be able to use.

I still have 12months on my contract and have massive black spots in service (Hunter Valley) with constant drop outs and disconnections in the middle of calls. Texts can be delayed for hours if not days! Not exactly what I thought I was signing up for

Up unti a couple of days ago no problem now my Internet & reception is constantly dropping out even when phone is in the same spot!!! What the!!!!

My internet connection rarely connects above a poor signal. When I lived in Florey and now I am in Queanbeyan it is the same. I went to Vodafone at Belconnen and they told me their signals were strong for both areas. On their map of coverage both areas are shown as good coverage. Also I have a lot of dropouts especially after midnight. I leave the internet connected while doing other work and I get a tone and check it out and it says that no signal is detected.

no reception

the service is beyond pathetic.. VodaEpicFail!!!!!!
they are in constant denial about the issues and do not agree to release me from my contract.... i have had no benefit of using vodafail and yet they so conveniently debt my account every month for this epic fail service
RELEASE ME FROM THE CONTRACT VODAFAIL!!!!!

I need a blank sim card to get my number back as my phone was stolen. I cant travel to the store 2 hours away, so they offer to mail me a sim which will take 3 working days ( over 2 weeks ago). I work for my self and my customers contact me via my mobile, I am unable to get calls and am loosing customers. I ring vodafone to find out when the sim card will be sent. This lands me on hold for 2+ hrs, then when i get throught I am told that the line is not clear and they cant hear me properly (I am calling from another Vodafone phone) HELLO VODAFONE THIS IS WHAT WE ARE COMPLAINING ABOUT!!! poor lines no service.

Seriously people..! Go to Telstra!!! It has been the best move for me & my husband..!

General poor reception, calls dropping out MMS photos taking longer than 24 hours to reach my wife and friends who, by the way, are all on vodafone or three.

I have been with Vodafone since 12 December. I was previously with 3 and experienced the usual service issues but always had excellent customer service. Since my contract with Vodafone began I have had little to no reception. My first day the entire network was down. I received a free wifipocket with my contract and have never had reception to be able to use it. I called customer support after trying the usual troubleshooting options and after being on hold for about 30 minutes rused the option for them to call me back. 2 hours later I get a call back to be told I need to be transfered to another area was put on hold for 5 minutes and when i eventually got through I managed to relay my name and the nature of my support issue and then the reception dropped out. Any calls I make or receive only last for 6 - 8 minutes before dropping out due to connection error. Had I known about this site earlier I never would have committed to a contract with this provider. Good on you for initiating this site and allowing people to stand up and be heard!!

There has been countless times that i have been without coverage for up to a week at a time. Being in regional South Australia i was told after inquiring a few times to Vodafone Customer Service the reason why there is no coverage. I was told that Vodafone was upgrading to 3G in our area and it has never eventuated. Now with my contract Vodafone seems quite content in taking my money every month and i have never had a customer service representative( in the last 2-3 years) call and ask if i was happy with the service. Now after almost 10 years of being with Vodafone i am very disappointed and disheartened that i will be cancelling my contract with them when it expires.

Mobile Broadband: I was with crazy John for mobile broadband.. had no problem till they joined with Vodafone and convinced me to go on a plan with Vodafail! since then i been having constant connection and billing problem.I once got a bill of over $ 400 for some huge figure of data usage on my laptop!! even the employees at Crazy John's (who by now have become friends due to the repeated visits to have my unending problems fixed) were surprised that a regular user who never exceeded 3GB/month for months could have used that amount in 3 days.. and that was when i didn't even have my laptop and was in the Pilbara!! This bill was finally waived after a lot of haggling.
THEN, i bought an AppleMac and got no connection. They sent me to Apple Store 3 times and every time the Genius Bar told me the problem was not my laptop but their modem. I finally proved to them that their modem was incompatible with my Mac and they waived the cancellation fees and canceled my contract. BUT i was NOT REFUNDED for all the payments i made over 6 months and did not get any service or internet access!! Not only that! After the cancellation i got a bill for $78! after several over 1-hour long arguments on the phone I was told not to pay the bill and that they will cancel it!!
I am now with Virgin Broadband with a $49 usb modem and $19/month and NO PLAN.

MOBILE PHONE: I keep having bad connection, getting wrong bill and over-billed and getting them cancelled after having to put up with LARA and her boring and dull messages and spending hard earned dollars to wait while they tell me i have moved up the line. I must have spent 24 hours or more in total being put on hold or talking and trying to explain my problem to operators.
Another example of typical Vodafail: I had suspended my service for 8 weeks last October and got monthly bills for over $140 for the same period! After the long "please hold" etc i proved by giving the time and name of the person who suspended the service, then they said i don't have to pay the bill! Another bill was for a horrendous amount because i was "supposedly" using live something which i didn't even know what it was let alone use it!! Again after long hours (and dollars) of haggling they waived the sum!!
It used to be one of the best service providers. I have been having similar problems with my line and broadband in Egypt as well. I will definitely cancel all my Vodafone connections phone and broadband both in Egypt and in Australia and will pass the word around to my friends who seem to also be having problems.
Let's do it! let's get a class action against them and ask for compensation for all the time we wasted on the phone instead of being productive and earning some good money and all the stress and frustration they have caused us.

No service, messages sometimes delayed by hours, calls dropping out, phone shows full signal but cant make calls, contacts trying for up to 4 days to finally get through. Tried to get thru to customer service from a public phone and put on hold for over 35 minutes, so went to a vodafone store some 30 kms away, only to be told my phone was fawlty. Produced phone and to their astonishment it worked. Told me they couldnt help and to ring customer service.

I went OS recently and turned on global roaming 2 weeks before I left to make sure I would be able to use it when I got there. I turned off incoming calls & voicemail - since this can be expensive.
When I arrived in Malaysia, turned my iPhone on and no signal. Everyone else had signals. I tried for more than an hour of turning it on and off - then I finally convinced the hotel to let me use the internet for free, I logged on and all the roaming settings were off. ?? Um WHAT? 2 weeks ago I changed it, then I had to tick all the boxes on the website to get it going and I still had 2 international calls and voicemail arrive while I was away. NOT HAPPY!!

Mobile Broadband: I was with crazy John for mobile broadband.. had no problem till they joined with Vodafone and convinced me to go on a plan with Vodafail! since then i been having constant connection and billing problem.I once got a bill of over $ 400 for some huge figure of data usage on my laptop!! even the employees at Crazy John's (who by now have become friends due to the repeated visits to have my unending problems fixed) were surprised that a regular user who never exceeded 3GB/month for months could have used that amount in 3 days.. and that was when i didn't even have my laptop and was in the Pilbara!! This bill was finally waived after a lot of haggling.
THEN, i bought an AppleMac and got no connection. They sent me to Apple Store 3 times and every time the Genius Bar told me the problem was not my laptop but their modem. I finally proved to them that their modem was incompatible with my Mac and they waived the cancellation fees and canceled my contract. BUT i was NOT REFUNDED for all the payments i made over 6 months and did not get any service or internet access!! Not only that! After the cancellation i got a bill for $78! after several over 1-hour long arguments on the phone I was told not to pay the bill and that they will cancel it!!
I am now with Virgin Broadband with a $49 usb modem and $19/month and NO PLAN.

MOBILE PHONE: I keep having bad connection, getting wrong bill and over-billed and getting them cancelled after having to put up with LARA and her boring and dull messages and spending hard earned dollars to wait while they tell me i have moved up the line. I must have spent 24 hours or more in total being put on hold or talking and trying to explain my problem to operators.
Another example of typical Vodafail: I had suspended my service for 8 weeks last October and got monthly bills for over $140 for the same period! After the long "please hold" etc i proved by giving the time and name of the person who suspended the service, then they said i don't have to pay the bill! Another bill was for a horrendous amount because i was "supposedly" using live something which i didn't even know what it was let alone use it!! Again after long hours (and dollars) of haggling they waived the sum!!
It used to be one of the best service providers. I have been having similar problems with my line and broadband in Egypt as well. I will definitely cancel all my Vodafone connections phone and broadband both in Egypt and in Australia and will pass the word around to my friends who seem to also be having problems.
Let's do it! let's get a class action against them and ask for compensation for all the time we wasted on the phone instead of being productive and earning some good money and all the stress and frustration they have caused us.

The amount of broadband dropouts I've had to restore data from are countless. Simple updates interrupted by the haphazard signal carrier change massively increase my overpriced limit usage. From 3G to HSUPA to HSDPA to the dreaded signal destroying GPRS. The redundant and endless stream of DUNS error codes that are simply wrong due to lag. A broken customer account login page to the completely hopeless website that is as helpful as aspirin to a migraine.
To the fact that I dc'd 3 times writing this.
Vodafail indeed.

I've always been with vodafone, never with another provider. Can someone from Vodafone explain how their coverage has become worse. I've read some of the comments here and can relate to all with dropped calls, bad or nil coverage, delay on voice & txt messages. I cannot understand how they have become so bad. I have had to travel on some of our major coastal hwys a few times recently and basically only pick up reception here or there, usually only a major town & never much out on the hwy making me uncontactable much of the time. About 8 months to go on my contract so I will be changing, probably to telstra (can't believe that), their service is terrible but at least their network is very sound.

I live in the Sydney area and have been with Vodafone for many years. Since I upgraded 6 months ago to my new smart phone, I've had problems with poor internet service, barely any 3G coverage. I've also had sms problems but fortunately these have been limited. I rang Vodafone on an unrelated matter recently and was placed on hold on 2 occasions for nearly 20 minutes each time with no answer. I hung up both times with no answer. I will say when I was finally able to speak with a real person rather than Lara, the staff were very helpful. Its a shame that the staff are let down by poor service in the management of the company.

Mobile Broadband: I was with crazy John for mobile broadband.. had no problem till they joined with Vodafone and convinced me to go on a plan with Vodafail! since then i been having constant connection and billing problem.I once got a bill of over $ 400 for some huge figure of data usage on my laptop!! even the employees at Crazy John's (who by now have become friends due to the repeated visits to have my unending problems fixed) were surprised that a regular user who never exceeded 3GB/month for months could have used that amount in 3 days.. and that was when i didn't even have my laptop and was in the Pilbara!! This bill was finally waived after a lot of haggling.
THEN, i bought an AppleMac and got no connection. They sent me to Apple Store 3 times and every time the Genius Bar told me the problem was not my laptop but their modem. I finally proved to them that their modem was incompatible with my Mac and they waived the cancellation fees and canceled my contract. BUT i was NOT REFUNDED for all the payments i made over 6 months and did not get any service or internet access!! Not only that! After the cancellation i got a bill for $78! after several over 1-hour long arguments on the phone I was told not to pay the bill and that they will cancel it!!
I am now with Virgin Broadband with a $49 usb modem and $19/month and NO PLAN.

MOBILE PHONE: I keep having bad connection, getting wrong bill and over-billed and getting them cancelled after having to put up with LARA and her boring and dull messages and spending hard earned dollars to wait while they tell me i have moved up the line. I must have spent 24 hours or more in total being put on hold or talking and trying to explain my problem to operators.
Another example of typical Vodafail: I had suspended my service for 8 weeks last October and got monthly bills for over $140 for the same period! After the long "please hold" etc i proved by giving the time and name of the person who suspended the service, then they said i don't have to pay the bill! Another bill was for a horrendous amount because i was "supposedly" using live something which i didn't even know what it was let alone use it!! Again after long hours (and dollars) of haggling they waived the sum!!
It used to be one of the best service providers. I have been having similar problems with my line and broadband in Egypt as well. I will definitely cancel all my Vodafone connections phone and broadband both in Egypt and in Australia and will pass the word around to my friends who seem to also be having problems.
Let's do it! let's get a class action against them and ask for compensation for all the time we wasted on the phone instead of being productive and earning some good money and all the stress and frustration they have caused us.

i have to divert my phone to differnt carrier just to recive call's to my business number that will VF
i have been with this company for over 14years every day i have many drop out's and network unavailable when in Wide Bay region

blah blah blah blah..cry us a freaking river...all the networks in australia suck..how about u build ur own networks..then we can see how good they are.....

I've been with Vodafone for 22 months, until around June this year, reception was fine, since then, I cannot make phone calls because I don't get reception in my own house, I don't get it at work or at uni.
On the odd occasion that I do have reception, it drops in and out constantly and results several 'failed calls' and multiple disconnections. If it doesn't disconnect, I can barely hear the person on the other end due to distortion.
I went in store about 2 months ago, and was told that it was a faulty phone, and that because I didn't purchase an extended warranty (despite paying insurance every month) I would either have to pay $200 to replace it under insurance, but it would need to be sent off first. $250 for a brand new phone, or to pay out the rest of my contract for $320 and go on a new contract.
As soon as I have found a new carrier, I will be leaving Vodafone, and never returning.

We cant get a reception at Harrington on north coast NSW. Can get it with other networks not vodaphone

I am 20 months in to a 2 year contract and for the last 3-4 months I have basically been carrying around a iphone paper weight. Text messages take hours to arrive, voicemail kicks in before the phone rings on about 70% of calls and those calls I do try and take drop out within the first 30 seconds.
i chose voda originally as it had a pretty good signal in Glebe when I decided to invest in an iphone, I did all that I could to make the right choice (or so I thought) got pre pay sim cards for all the carriers and Voda seemed to be the one to go with for signal.

Cannot wait for the contract to end so I can move to another carrier, unless the can sort there s**t out before then. looks like Telstra is the go, more $$ but at lest they are being spent on actually having a service rather then money down the drain at the moment.

Thankfully I have a Telstra work phone supplied to me so I am able to use that in the interim.

I am constantly dealing with not being able to access applications, receiving SMS's MMS's DAYS later, phone calls that dont come through, friends/family/colleagues constantly complaining that they cant reach me. I have lived in two areas recently that are by no means remote and very close to Sydney City, why on earth should my maximum service bar be 2 the majority of the time!? Then to get any help/service I have to wait forever on hold to speak to someone who gives you advice things such as 'try turning your phone off' or blame the reception on the new Iphone. I have always had trouble dealing with bad customer service from Vodafone but am now kicking myself that I stayed with them as the service is only getting WORSE!

I've suffered the same problem as most of you. The very poor to absolutely no internet coverage and when you do finally connect it drops out repeatedly!! A useless service I've had to continue paying for over the last 24 months as you cannot exit the contracts. Same goes for the mobile phone account... no coverage, calls dropping out, delayed or totally missed texts and voice messages. So frustrating!! I JUST WANT OUT!!!!!

How are we supposed to call 1555 to lodge the complaint if there is no service?

VODAFONE PENRITH WESTFIELD HAVE THE WORST CUSTOMER SERVICE HANDS DOWN.

Had new Nokia which died in 2 days. Got a new one which also died in 2 days. Checked another new one before leaving store which also was a dud. Vodafone stressed how much it isn't their problem and if we wanted to exit 5 day old contract and hand back brand new phone in box we had to pay remainder of contract so we are forced to endure 24 months of terrible service and customer service you would expect from a dodgy car salesman.
YOU CAN CHECK OUT THE STAFF PLAYING BALL GAMES IN THE SHOP WHEN THEY THINK NO ONE IS LOOKING.

I live in the city - right smack in the middle of Brisbane - there should be NO EXCUSE for lack for coverage but I have had so many calls drop out, I've lost count. I have had days where the 3G has been sooooo painfully slow, I couldn't load my email! Did I mention I live right smack in the middle of Brisbane?!

Was in charleville central qld for 5 weeks repairing flood damaged homes.Voda phone was no signal from chinchilla , so i had no internet or phone available so i then had to purchase a telstra pre paid phone to run my construction business,for a 5 week period,there internet service is slow and basic even when u have great signal which of coarse is very rare!Bring on the class action!!!

I have been with 3 now for the past 8 years. Since merging with vodafone my coverage has dropped drastically. I have no service anywhere. I have the iPhone 3GS. This has to stop. I can have full coverage and still not be able to make a phone call or send a txt message. As i travel alot around Australia, Its really hard to find recepetion anywhere.

Yes, you're right. I used to work for an ISP. Every complaint to the TIO costs them money. On a sliding scale from level one complaint.

about 6 months ago, i got a call and then repeated sms's from an asian lady i could not understand, asking me to stop sending her sms's and harrassing her.

this went on for days. I asked her to stop calling and messaging because i don't know her number nor had i ever messaged it or called it.

then she sent me some of the messages. they were sms's i had sent my wife around the birth of our daughter, close to 6 months before that.

my wife got those messages at the time, but for some reason vodafail decided to hang onto those messages and send them to some random person 6 months later.

thanks for the privacy vodafail.

I have wireless internet at home with Vodafone Pocket wifi. I'm in Griffith. So far no major probs except for some pages really slow to load-my Telstra iphone loads faster but is more expensive so don't want to use at home.
My one major issue was with inadequate customer service refusing to tell me MY WIFI key needed for when some one else here needed to access internet. I'd given customer service all other details...serial number/account detail/sim card number/mob number of modem/name etc....what's with all the secrecy?!!

Customer support guy could not understand what we wanted to do and it took ages- him telling us to do useless things and he kept calling the WIFI key by another name so we didn't actually know that's what he was talking about-useless.......and there was no internet access at all because initially wrong number was put in so it disconnected my wireless...eventually after giving up/hanging up I found the tiny sticker with the WIFI key number on it....

I didn't mention the download speed, which is intolerable. I could draw pages faster by hand than I can download them through Vodafone 3G!

I've left Vodafone for Virgin after finishing a two year contract. Never was I able to receive 3G reception on my phone despite being told that my area had 3G coverage before entering the contract. I told numerous customer service people, who's response was to look at the Vodafone coverage map and say "well you area should be covered by 3G". Well it's not. And not one of those people decided to do anything about the feedback I gave them to suggest that 3G was not working properly in my region. Swapping to virgin on the Optus network has put my internet speed through the roof, compared to what it was while I was with Vodafone. Good riddance to bad rubbish.

Had faulty phone which i had vodafone service under warranty as i was only 6 months old. They kept the phone for 9 weeks which i was still paying for, couldn't offer me a loan phone then sent it back un-repaired telling me non warrantable fault and the phone is a write off.I put a new screen in it myself and it's good as gold.

vodafone usb mobile broadband is useless. never able to keep a stable connection and will just freeze up clocking up time and wasted data usage just to reconnect and get back to the same place it previously dropped out. might get some high speed once a month for about 10mins then the rest of the month is a waste of time just getting a web page to open!

I have been with voda fail for near 10 years i make approx 2000-2500 calls a month not including calls received, the service use to be good but this year in particular 2010 its all changed and they dont give a shit, you cant even call them because it can take 2 maybe more hrs then it disconnects you, Anyone who wants to get out of there contracts need to get in touch with the telecommunications ombudsman, you will have grounds to get out of your contract basically they havent given you what was promised, I will be changing carriers this is just unacceptable people need to stand up and be counted

I have been with vodafone for around 10 years, the service has just been getting worse, I am using an iphone but can not use 3G, if I put my phone on 3G service I lose all reception, I even got a new sim card as I thought that may help, I have tried the sim card in another phone still I get no reception if the phone is set to 3G service. I am trying to send a message right now I have coverage but the message will not go through!.There is no reception in Seven Hills area, I travel around Australia alone alot and most of the time I have no reception.

I've been with Vodafone for about 2.5 years. I saw one contract out (a corporate one), then a few months ago my partner and I bought retail iPhone plans. While the signal has generally been ok for us, we do live in the middle of Sydney and don't travel to outlying or regional areas very often. That said, in the last month, things have changed.

Recently, we've had many problems with undelivered and delayed SMSs and extensive delays with voicemail notification. Worse still, we've been unable to call out countless times over the last couple of weeks due to apparent network congestion. This is entirely unacceptable. Excuses of huge influx of customers and the takeover of 3 are invalid - Vodafone should have made provision for this from the outset. It only serves to prove how incompetent the management are at all levels.

Customer service at Vodafone is a complete joke, to say the least. I've made countless calls that have proved fruitless, often because I simply don't have the time to wait for hours for Mr/Ms Patel in Mumbai to answer my call, and when they do, I get no satisfaction other than insincere and rehearsed responses. Emails are seemingly not read by a human, as the automated responses (if you get one), do not address the original message.

I've also had reason to contact Vodafone on behalf of a friend who is on the same corporate contract I had until recently. Although the Vodafone website stated (at the time) specifically that calls to the corporate number 135888 will go to an English-speaking person located in Australia, they did not. They went to Mumbai, or somewhere in that part of the world. Despite that, I was thankfully able to avoid that stupid, time-consuming and frustrating Lara, which/who should be shot and buried, along with those in this company who have driven it into the ground in recent times. Nevertheless, the problems were not resolved, and that was two months ago. We keep trying.

Vodafone needs a shake-up. While all telco's suffer the same cost and customer service cutting drives, this is by far the worst in my experience. They are not providing the service that they purport to offer, which is tiresome, frustrating and costly.

I am covered by the '3G' coverage map where i live and i work in the CBD, but i can only manage to get 1 bar of service, or the phone is constantly searching, no service, or i dont get '3G' coverage. This is pretty crap service from a company who is meant to have coverage for over 97% Australia. Phone calls always cutting out and messages either wont send or are sent and received hours afterwards as well.

Living on the Sunshine Coast...NO RECEPTION!!! So frustrating after numerous calls to Vodaphone...they say they don't promise reception in houses...but why do we have to walk onto the road to talk!!! Messages not received...phone drops out mid conversation. We will not be renewing our contracts!

account being paid amount fron a couple hundred to a couple thousand ova nite

The only way we can fix this problem and get the Vodafone/Three Telco's to listen to our concerns and issues is for a crap load of people (im talking about thousands) to cancel their contracts with Vodafone/Three and go somewhere else. Only than will they listen.
Once they see thousands of people canceling their contract will they wake up and do something about it.
At the moment, why should they. All you have to do is walk into any Vodafone/Three shop at any shopping centre and see the amount of NEW people joining up...
Its all good and well writing our complaints hear than doing nothing about it.
I urge all the Vodafone/three customers to call there service providers and demand to have there contract canceled because of the lack of service they are providing.

I always though something was weird when alot of my friends are asking me about the SMS which i havent been getting or getting them days later after they ask me about it. Im constantly unable to pick up phone calls or my calls would go straight to message bank when im sitting right in front of the phone. My clients tell me im very hard to get a hold of and they stopped looking for me at times in emergency. I work right next to the RBH and there are specific spots with on reception on Vodaphone here. Also on the way home everyday there are spots on the SE Freeway where the phone will guarenteed to disconnect me from the calls im on everday. The basics of having a mobile phone is to be able to make and receive calls. If vodaphone cant even provide that they why are they allowed to be in business?

spent 3weeks trying to get them to give me service i actually signed up for not the $150 extra each month on the bill for stuff i didnt sign for when they finally fixed it the real trouble started,constant mobile broadband and phone dropouts or no network coverage.Now having hugh trouble with my windows internet browser,not the only person having the same problem now know 5 others all vodafail customers.Vodafail has good plans to suck you in but useless service and supply

i send texts and they never get recived and service allways drops out. sometimes lose conection to vodafone completely and have to remove my battery and sim card and then replace the 3 or 4 time to get it working again!

3 months into a contract- No reception where I work- In the middle of PARRAMATTA for goodness sake! Worse reception at home!! Absolutely no reception is shopping centres- bad when someone is trying to call you to remind you to pick up something you may have forgotten! I am happy with the phone and with the deal of being able to call 3 and vodafone numbers free of charge, in fact had converted all mobiles in the house to either 3 or vodafone (eight mobiles in all!).... so disappointed... we have 21 months of crap reception to look forward to. Vodafone you were on the right track, fix the problem please. My daughter is in Thailand WITH NO PHONE RECEPTION, despite organising that BEFORE she left :(

A couple of years ago I recieved a huge bill for data - " $1200" on my blackberry , data that wasn't even used!
In fairness to vodafail they waived it but why did it happen in the first place????
FAIL!

I signed up for a whiz bang offer in 2001. I ended up with a phone that was so big it wouldn't fit in my pocket (motorola a series). The problems began the moment I walked out the door. The battery would last just 4 hours in standby. I'd carry two batteries with me just to last the day. Support said that it was normal! Bullshit!

The network coverage was worse than telstra by a country mile. I couldn't make calls indoors from an office in balwyn, just a few km from the cbd! Hopeless.

The phone from hell would not be repaired. The customer service was non existent. So I stopped paying the bill and whenever they rang me with demands for payment, I told them payment would be made immediately if they give me a replacement handset.

I think you know how this ends. Bill goes to debt collectors. I tell them to suck it. Account holder get nasty annotation in credit file. I complain. They get written off.

Anyway, about a year ago we moved up to the nsw border and my wife was with voda despite my dramas earlier (they never listen). No signal in the town. Not even 2g. Nothing.

So sometimes we'd get one bar from the next town. One fleeting bar of signal. But most of the time the phone just sat searching and chewing through battery.

Needless to say they expected us to pay out the contract. Yeah right. So I threaten to call the tio. Of course we'll let you leave early, they say.

Worst telco in the country. Don't use.

I am upset that there is a Vodafone class action suit being organised but it doesn't appear to extend to Three, which has long been crap and is getting a lot worse (since joining with Vodafail?). Where is the Three Mobfail website?

I was with Vodafone a few years ago and everything was fine. I switched to Three for a couple of years and no problems either. August this year I switched back to Vodafone to take advantage of a 'great' offer and based on my previous good experience. Oh how wrong was I. I have had nothing but poor reception, call drop outs,late messages etc. and now I know I am not alone. Bring on the Class Action and lets bring this mess to an end Now.

I sent an email to Vodafone and got the below response... I followed the instructions and called the provided 1300 number but it was NOT the disconnections department but the general contact line. The woman who answered the phone was very polite but but had no idea of Who 'Lara' was. She put me on hold to find the right area for me.. when she returned SHE SAID SHE TALKED TO SOMEONE IN THE RIGHT AREA AND EXPLAINED THE SITUATION AND SHE IS PUTTING ME RIGHT THROUGH TO THIS PERSON.... I WAS THEN ON HOLD FOR 20 MINUTES AND GAVE UP.

The handling of my complaint is totally unacceptable!!

My email to Vodafone:

Hi,

I have been very frustrated over the past months with poor service from my Sydney Elizabeth Bay address. However it wasn't too much worse than the Optus service I swapped over from.

I have now moved to 6-8 Oxley Ave in Redcliffe QLD and the service level is way below acceptable. I have a problem with 90% of calls. Either the call won't connect at all or the reception is so poor I can't understand a think or the call drops out half way through. About 40% of the time people try and call me it goes straight to voice mail.

I rely on my Mobile for business and this is not acceptable service by any standard.

I want Vodafone to let me out of the contract and take the phone back at no penalty.

I am very frustrated by now and need to let you know I will pursue this relentlessly in public and legal if necessary.

Please reply within 14 days.

Kind Regards
Pierre


Vodafone's response to me:

Dear

Thank you for your email.

Unfortunately we are unable to assist with disconnections or contract rescinds via this medium.

Please phone our disconnections team to arrange by phoning 1300 650 410. When you are connected to Lara, please quote "cancel my service".

Our disconnections team are available 8:00 am to 8:00 pm Monday to Friday and 9.00 - 5.30 Weekends and public holidays.

I look forward to hearing from you should you require further assistance.

Kind regards,

We shopped around before we finally went with Vodafone. We were told that we have service in our area.

We don't have service in our area and as I travel in my job I have seen that the service is very patchy.

Their bills are always late and/or problematic. I rung them twice. On the first occasion I was on hold for 45m. On the second occasion, where they were claiming I hadn't paid my bill (they had drawn from my bank account almost 3 weeks before), I was on hold for 81m.

I'll give them 1 or 2 months to fix all the issues. If not fixed by then I will demand a release from the contract - I will take it to the ombudsman.

John D from Kyneton VIC

i signed up for a contrcat 4 months ago, before i signed up, i asked them to check that i would have good reception at my address. they did this satilite check and told me that i would be covered. But to my fustration, the downstairs of my gets no signal! i have to go upstiars. so the $750 worth of calls i get a month ... never get used im lucky if i get to $300. thats not value for money, i would have gone onto a cheaper contract.

I was a loyal "3 mobile" customer for many years but ever since they have joined with Vodafone the reception is crap and calls continuously drop out. I am in the process of looking at alternative companies for all mobiles in our family. I will not renew my plan with 3 mobile/Vodafone.

My husband and I have now suffered for 12 months of our 24 months contract with Vodafone using Vodafone Blackberry Bold Handsets. I am a full time working mother 32 weeks pregnant and a 2 year old at home. We have no home phone connected. A reliable mobile phone handset and mobile service provider is all I am asking.

VODAFONE PLEASE - release us from our contracts so we can find a provider that we can rely on should an emergency arise in our home. If I go into labour or have a sick child I have to leave our home and stand out on our street to make a phone call. We have stayed for over 12 months, I'm sure we have paid our dues.

Vodafone Service Problems
- No service coverage in our own home in Cameron Park (Newcastle) intermittent poor to no covereage within about a 2 hour travel radius in any direction. We have moved house and the problem moved with us. We are actually return customers to Vodafone and on resigning I was assured that their network coverage had been dramatically improved and I shouldn't have the same problems relating to service for our area.
- Made multiple attempts to call Vodafone Customer Service for assistance and are advised the wait could be anywhere from 20 - 40 minutes regardless of the time called. On one occasion when i could endure the wait I was told someone from technical support would phone back and I never received a call.
- Solution offered by Vodafone is to take both of our handsets into the Vodafone store they were purchased from (which has now closed down) and they will send them away for testing - another inconvenience. Also advised if I can't find our proof of purchase documents they can't help despite them having complete details of our purchase, handset, and contracts on file.

Vodafone Handset Problems
- Both Blackberrys continually turn themselves off, both midway through calls and while not being used. Progressively getting worse over time and now takes up to 6 hours to turn itself back. (I have a Telstra Blackberry (same model) which works without the same problems.
- Vodafone sends no notification to it's Blackberry customers of software upgrades or when they are available which are essential for efficient Blackberry operation. Have to search the web to find them yourselves.

where do i start, keep getting told different things from different people. to start with, i have been on hold to 1555 on mobile phone for 2 hours 12 minutes & counting......what a joke???
i want to cancel all my vodafone accounts as they dont care. i had mobile broadband & have a mobile phone (well not for long anyhow)......i have tried to reduce my plan but got disconnected from the call......nothing has eveer been sorted.....they are a joke & will suffer like the aussies in the cricket.......i am about to head off to a vodafone shop....but to be honest, what will change?.....i will be waiting & then they will ask me why am i leaving???......i wonder why???

I am getting tired of not receiving messages on the day they are sent to me or when I send a message to people they don't receive them until days later. SMS is supposed to be quick but with over a 24 hour receivable time I don't think this is very satisfactory. Get your act together vodafone and fix the problems.

I have been unable to place or receive phone calls on my mobile for over a week!!! No cellular data access either.

Have called support a couple of times.

Currently on hold and have been for 1 hour and 33 minutes this time!!!

i was previously on pre paid however was convinced that i should go on a 24mth contract with Vodafone and was lead to beleive that they had great coverage. I have since found out that this is not true. I have either no signal at all for hours on end or constant drop outs, txt msg's that take hours to send, voice mail days late and picture msg's that just wont send or take all day to do so. On some occasions i have even had to stand in the street to get a signal its just pathetic, not good service at all.

There is no customer back up. To them you are a number on the bottom line. I was with them and had the same masses of problems until I did my own digging and found that where I am they rent 2 megabytes of an 8 megabyte system. At 32 k per line that means 250 connections and after that anyone trying to connect gets booted or "Network Busy". After numerous calls to them I found this out by a Telstra tech. Vodafone denied all this though and insisted I send for another Sim card as mine was "faulty." Yeah a passive device faulty. I had to change carrier and they made me pay my plan out instead of letting me out of the contract from lack of service. They have no integrity and deserve everything they are going to get.

To Whom it May Concern:

I have just got off the phone after WAITING well over an HOUR for my concerns to be heard, only to have the women on the other end of the phone tell me that "I have to ring back between 8am and 8pm" to talk to someone who can help.

To say I am disgusted and disappointed is an understatement. Considering this ladies voice comes on every 5minutes saying "sorry for the delay we will be with you shortly". Please explain to me how WAITING over an hour is being with me shortly?

All I am trying to do is CANCEL my Vodafone account when my contract runs out on the 29th of December 2010.

I have been with Vodafone for quiet some time now, but that will end on the 29th of December 2010.

I will be going through a different company where the Customer comes FIRST!!!

Regards,
A Disappointed Customer

PS I have also rung Vodafone on another occasion only to be hung up on. I do not understand how they have any customers left.

vodafone coverage in the area where i work has gone from average to worse to at times non existence. The company i work for had upto 100 or more mobiles with vodafone but because of lack of coverage have now switched to another carrier. I have constantly spoke to vodafone about this problem and its really hard to explain to somebody in mumbai that you not gettin the service you pay for, its even harder to fathom when you are workin not half a kilometer from a mobile phone tower.

Not just Australia all so England vodafail.
Talking to friends in England same SHIT

my family and i we all using Vodafone service and it has been so bad.
SMS coming so late, no service even when am home(West Ryde) or at work (Ryde)
Everyone complains that my phone is switched off and I have it on but no service.

I have had an account with this company for over ten years with no plan, I elected to go onto a plan due to the fact I also required another two phones for family, I also wanted one bill. this process took me one hour at a retail shop, 6 months later still have not done what I asked, I have pushed arround from department to another put on hold, dropped out calls they do not return calls. I have an expectation of customer service there is none. Sell a contract next move on, they can not get the contract right. I said I would take my buinses elsewhere, they said they would take legal action against me and they also said they will ensure my credit history will be effected. I'm happy to be apart of any class action.

Hi i've been spending the last two days trying to sort out this mess Vodafone has put us in. I haven't been getting decent coverage for well over 4 months now. I have been to stores on numerous occasions and have only ever been referred to the incredibly long waiting call centre. So with some time on my hands decided to sort this mess out with them, believe it or not i actually got somewhere yesterday however when i had to talk tot he Loyalty Department was cut off and unable to get a hold of them again. Now on day 3 of trying to sort this crap out and am currently sitting on hold still to speak to the loyalty department, just about to hit an hour wait as well. This is absolute poor customer service no one should be expected to wait this long to sort out any issue and the staff in stores should be much better trained and equipped to deal with issues.I know if i was to give out such poor service at my work we wouldn't have a company to work for much longer, due to not being able to keep any business.

BEEN ON VODAFONE FOR OVER 8 MONTHS NOW AND NOT EVEN A ISSUE WITH COVERAGE OR HANDSET.ALL THE PEOPLE ON HERE ARE IDIOTS.UR ALL HAVING A WHINGE AND VODAFONE IS WORKING ON THE PROBLEM.SO GIVE THEM SOME FREAKING PATIENCE AS U WOULD DO THE SAME THING IF IT WAS TELSTRA OR OPTUS AS EVERYONE WOULD WHINGE ABOUT ANY ISSUE REGARDLESS OF THE TELCO.

When did I log that last comment? I am still on the phone with Vodafone. I have passed to second person and on hold again. Has he gone on his lunch break? I am attempting to negotiate some amalgamation of the two accounts. One has 6 months to go, the other 12 months. Do I cut my losses, pay the (I am now told $299+ $272) exit fees? Oh he's back. Every time I say cancel both contracts, I get another "Did you read the contract?" spiel. I explain the concept of unfair contracts and the classd action lawsuit. Now a router is on offer. OK m I ask for some extra gigs for the rest of this month. Back with the hold music whil he goes to eat his toast. This is just the old car saleman technique to wear you down "Must go ask the manager yada yada yada". (I have hit limit again :() Man, it's like getting ood from a stone.

im a business customer..we r a Syd Construction Company..i have 16 connected phones.. + 4 mobile boardband cards..bills always paid on time,
some have BB and some standard + some HTC + iphone with data..
ive been with Voda for 5 years and when we first signed up..Voda was the best there was..leaders in their game... now...absolutely rubbish..
berely any 3G signal in Sydney CBD or Sydney itself or HSPDA or EDGE network for that matter...
delayed msgs, constant drop outs, slow data, blackspots, not even 2-3 mins on the phone, network cant decide over standard GSM, HSPDA, EDGE or 3g, all dont have any signal strength...i have projects running through xmas and new years and this is absolutly ridiculous...i cant even hold a conversation with them..
purchasing hardware is a story of there own...delays, promises, orders cancelling for no reason, do these people even have phones? because it seems like they dont..!
unfortunately i just re signed up just before this all happened!! wish i didnt.! i pay $599 a month and for that money..we are not getting the service we should be getting...if i provided a service and didnt perform, i would get dragged over the coals for it..so why should these telco companies get away with it..!!!!! i would love to join the class action..

Hey there just some advice from a former 3/Voda customer, if you have a legitimate complaint then ring the Telco ombudsman. I rang them they gave me a reference number, rang 3/voda and they straight away let me out of my contract and waived any outstanding fees. I now have a telco that works, might cost more but at least my phone does not drop out.

I have been having problems with both my vodafone mobiles for about six months. I was having calls divert straight to voicemail without ringing and then getting the voicemail through up to about 3 days late. Text messages were also coming through days late and on numerous occasions i was left stranded and unable to use my phone because it had no reception. After numerous calls to vodafone they convinced me that it was both my handsets (supposedly a coincidence - but they were adamant that it was NOT a vodafone issue), so i went out and purchased two brand new phones which it turned out i didn't need, because the problems persisted. I then spent 16 hours on hold over the next three days to try and find out what was going on. Eventually the ombudsman gave me the customer resolutions number - they again insisted there was no network issue and coincidentally both my new phones were also faulty. Even after the first news report about vodafones network issues started to come out vodafone were still telling me it was my phones ( all four of them that were faulty) not network issue. They even promised me credit which they never actually credited. Not only are they incompetent but they are liars - everyone of them.

I have been with vodafone for over 4 years. For the first 3 & 1/2 years their reception and customer service were spot on. Over the last 6 months however, myself and my partner find that a lot of our calls constantly drop out, some txt take hours to send and when they arrive, two or three of the same message are received. I have tried to upgrade my plan to a bigger monthly cap, and in store staff pretty much said the only thing they can do is start new plans, they were no help at all. When I did call Vodafone I was on hold on 3 occasions for just over an hour each time. I never got through to them as the first two I gave up waiting and the 3rd time I was disconnected. Will be going elsewhere when my contract is up in 2 months.

AT HOME ABSOLOUTELY NO RECEPTION WHATSOEVER (GOODNA) SOMEDAYS IT TAKES HOURS JUST TO SEND A TXT AND WHEN I DO GET RECEPTION WHEN OUT AND ABOUT I GET THE ANNOYING ECHO OF MY OWN VOICE AND CONSTANT DROPOUTS.ALL OTHER MOBILE PHONES HAVE RECEPTION AT MY HOUSE BYE BYE VODAFONE (THERES A TOWER ABOUT 600 METRES AWAY FROM MY HOME)

Poor reception - situated under the harbour bridge - still can't get reception.
Somebody shoot Lara! Waited for hours on the phone to contact customer support (and I do mean hours) to be told that my issue about being unable to log in to MyVodaphone issue was temporary and would be resolved straight away. Now a month later still can't connect!
They should lose their licence as these issues are not accidents - poor service is one thing, Lara is deliberate and crap and their lying non customer service is a disgrace.
Lets take them on - apparently all calls to the onbudsman cost them $60!

I live in Mascot, NSW (2020)
When i joined Vodafone sister company (Three) in June this year i was told from a three sales assistance (by phone) that three had great coverage in my area. I also doubled checked this up on three own website, which confirmed that there was good coverage in my area.
After than joining three, little did i know that the service of three in my area and most of the suburbs in and around my area of the eastern suburbs had next to no service at all.
I have to walk 50meters up my road just to get some sort of coverage. At my sister house in Botany 2019, there is no coverage at all. I also do notice when driving around the Eastern suburbs area my phone coverage will go from 1 bar to roaming.
I ring up there customer service centre and complain almost ever week and i always get the same excuse that there must be maintenance of the service going on in my area and it should be fixed soon (without giving me date)
They did tell me i could switch to Vodafone if i wanted to get out of my contract with three, but it would be a two year contract from date at switch not when i first joined three.
The funny thing is when im with friends at different places (Hunter valley or the Westerns suburbs or even down the coast) we compare our phone coverage. Most of my mates have full coverage at all theses places (there with the other big mobile company Tel@tr@) and nearly all the time i have no coverage at all. I than have to use there phone to make calls
Im now locked into my contract for another 1 and a half years. If i would have known how bad it was i would have just joined the big mobile company Tel@tr@.
Regards
Craig from Mascot

Called customer service to upgrade my mobile 3 days in a row. Was placed on hold for over 30mins on every call (i gave up on all the calls as i had better things to do). I have never managed to speak to a real customer service person. Changed service provider in the end. That's when i discovered how bad Vodafone service really was. Vodafone does not email your pdf bills to you. You have to log onto the website to download your bills. When you cancel your account, they will immediately stop you from downloading all your bills... even though they keep sending you email notices to pay them. I require my old bills to claim from my company. Vodafone wants to charge me $5.50 per pdf invoice if they were to email me the invoices (invoices that were never emailed to me previously). I always thought it was basic customer support to email the invoice as it also serves as a receipt for previous months payment. This is the worse service provider i have ever dealt with.

Thankfully I switched to another provider the day before Christmas, and life is so much better. Contacting this provider for after sales service is bliss! Vodafone, take some lessons from other Telco's (of which there are sadly, only two successfull ones).

I would physically get cold chills each time I had to call Vodafone for help on an issue (and if you were to see my Vodafone file, you would see there were many!) Customer service standards did not translate from the words of the pleasant and empathetic staff on the phone to the end result. I feel very sorry for the Vodafone staff on the end of the line.

Speak to the Ombudsman if you want to get out of your contract. Although considering the latest headlines, you may not need to. Thanks for letting me vent. Wish I could say more!